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Elegant eatery in a strip mall offers a massive Chinese menu with a mix of familiar & exotic dishes.
Address and Contact Information
Address: 8171 Ackroyd Rd #110, Richmond, BC V6X 3K1, Canada
Phone: +1 604-207-9888
Website: https://www.neptunegroup.ca/neptune-seafood-restaurant-richmond
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Richmond – Neptune Restaurant Group
604-207-9888 · RICHMOND · HOURS · 9am – 3pm 5pm – 10pm · 100-8171 Ackroyd Road Richmond BC · MENU · * Menu subject to change without notice · DIM SUM.
Neptune Seafood Restaurant – MapQuest
8171 Ackroyd Rd, Richmond, British Columbia, V6X 3K1. Reviews. tripadvisor logo. (41). Running a Chinese restaurant should be based on culinary skills and …
Neptune Seafood Restaurant Richmond） Reviews – See Full …
8171 Ackroyd Rd #110, Richmond, BC V6X 3K1, Canada. Call Anytime : +1 604-207-9888. Opening Times. Right Now : Monday : 9:00 AM – 3:00 PM , 5:00 PM – 10:00 PM.
Reviews
Penny Rusty Sophie
Visited in Oct 2023 (bit late in posting). This location of Neptune has a smallish interior.
Tried the Fish Paste Rice Roll with Crispy Bean Curd. The Taro and Pork Dumplings had a nice curry filling. The Crispy Silver Rolls with Condensed Milk had a fluffy pull-apart texture on the inside. Also had the Beef Balls with Watercress and Preserved Orange Peel with little pieces of water chestnuts. The Ha Gow had a good plump filling. We really liked the Steamed Bean Curd Rolls in soup.
… moreTried the Fish Paste Rice Roll with Crispy Bean Curd. The Taro and Pork Dumplings had a nice curry filling. The Crispy Silver Rolls with Condensed Milk had a fluffy pull-apart texture on the inside. Also had the Beef Balls with Watercress and Preserved Orange Peel with little pieces of water chestnuts. The Ha Gow had a good plump filling. We really liked the Steamed Bean Curd Rolls in soup.
Simon Cheng
Came for a reserved set meal banquet, so we sat in a cordoned off section with karaoke machine.
Some dishes were good, like the 2 king crab dishes (steamed and deep fried) – lots of meat in the crab legs, though the steamed dish was slightly saltier. Abalone was alright at best. The desserts were good – we had Chinese cookies, steamed milk with ginger juice (really good), mung bean dessert soup.
Service was really friendly and personable. Restaurant setup was interesting too as there was another smaller cordoned off section for 4 people to play mahjong, while the main banquet hall had a few tables of dinner customers.
… moreSome dishes were good, like the 2 king crab dishes (steamed and deep fried) – lots of meat in the crab legs, though the steamed dish was slightly saltier. Abalone was alright at best. The desserts were good – we had Chinese cookies, steamed milk with ginger juice (really good), mung bean dessert soup.
Service was really friendly and personable. Restaurant setup was interesting too as there was another smaller cordoned off section for 4 people to play mahjong, while the main banquet hall had a few tables of dinner customers.
Kenneth Lai
f you’re looking for authentic flavors in Richmond, Neptune Seafood is a must-visit. We had an incredible meal, but two dishes truly stole the show. The steamed black cod with black bean sauce was buttery, fresh, and seasoned to perfection. Equally impressive was the diced beef with mushroom; the beef was remarkably tender and packed with savory umami.
The service was attentive, and the atmosphere was perfect for a relaxed dinner. Highly recommended for anyone craving high-quality Cantonese cuisine!
… moreThe service was attentive, and the atmosphere was perfect for a relaxed dinner. Highly recommended for anyone craving high-quality Cantonese cuisine!
Leo Poon
Fast Seating & Service: We were seated quickly, and the food came out without much waiting. The efficiency definitely stood out.
Clean Dining Environment: The restaurant feels bright and tidy, giving a comfortable atmosphere for enjoying dim sum.
Transparent Pricing: The menu is clear and straightforward with no hidden charges, so we knew exactly what to expect.
Food Quality: The dishes were decent — not the most outstanding dim sum in Richmond, but still fresh and satisfying for the price point.
What surprised us most was the service. Our server not only smiled while taking our order (rare for a busy dim sum spot), but also showed great attentiveness — refilling our teapot several times without us needing to ask. That small touch made the experience feel more welcoming and enjoyable
… moreClean Dining Environment: The restaurant feels bright and tidy, giving a comfortable atmosphere for enjoying dim sum.
Transparent Pricing: The menu is clear and straightforward with no hidden charges, so we knew exactly what to expect.
Food Quality: The dishes were decent — not the most outstanding dim sum in Richmond, but still fresh and satisfying for the price point.
What surprised us most was the service. Our server not only smiled while taking our order (rare for a busy dim sum spot), but also showed great attentiveness — refilling our teapot several times without us needing to ask. That small touch made the experience feel more welcoming and enjoyable
Pokemon Mom
Food was pretty good but the service was not great, very slow and forgetful. Hilight for the lunch was the beef tripe which was was cut thin, crispy and had a spicy sauce. Lobster with glutinous rice noodle was nice too. The noodle is very chewy and cooked perfectly. Lotus leaf rice, shrimp dumplings, BBQ pork buns, chives dumplings, and steamed rice rolls were pretty good too, as expected. Nice place to have dim sum. It gets busy so go early to snag seats.
… moreSW H
We came because we had a good experience at the Brentwood location but we will not be coming back again. They were not so busy tonight that could explain the attitude and lack of attention. I’ve been to chinese restaurants for decades so I understand what service is expected, however, it’s clear they do not care for non-regular customers.
We ordered the lobster and Peking duck set with a roasted squab add on. The soup, Peking duck, and squab arrived first. The others were fine but the squab was undercooked and dripping blood. We told our server and she brought it back into the kitchen. They recooked it until it was dry and burnt. We told the manager and he just told us he would get back to us, so we told our server we would like to cancel the dish as we didn’t touch it. The manager never did come back to our table the rest of the night.
After that, the food basically stopped coming. We waited for at least 30min as we still had 3 dishes left. I’d have assumed one staff would have thought it’s weird why we weren’t leaving with an empty table and come up to ask us but they all kinda glanced over and walked away. We asked who I assumed was an assistant manager when we were going to get our other dishes and she told us verbatim “because you cancelled the squab dish, we assumed you’re in no rush to eat so we held your dishes. I’ll let the kitchen know we can serve them now”. Two of our vegetable dishes came after approximately another 15min, with one of them being lukewarm/cool instead of hot.
The same assistant manager came back and ask if we got everything and we told her we were still missing a fried rice (that used the rest of the peking duck). And that took another 10-15min to arrive.
The food honestly tasted good and fine (the fried rice and mung bean soup were not as good in comparison). And I feel like our server was fine up until the squab dish, then she started avoiding our table. We were not throwing tantrums or demanding them to switch the dish after eating most of it, we just explained to them that the untouched squab dish was bloody and now burnt.
… moreWe ordered the lobster and Peking duck set with a roasted squab add on. The soup, Peking duck, and squab arrived first. The others were fine but the squab was undercooked and dripping blood. We told our server and she brought it back into the kitchen. They recooked it until it was dry and burnt. We told the manager and he just told us he would get back to us, so we told our server we would like to cancel the dish as we didn’t touch it. The manager never did come back to our table the rest of the night.
After that, the food basically stopped coming. We waited for at least 30min as we still had 3 dishes left. I’d have assumed one staff would have thought it’s weird why we weren’t leaving with an empty table and come up to ask us but they all kinda glanced over and walked away. We asked who I assumed was an assistant manager when we were going to get our other dishes and she told us verbatim “because you cancelled the squab dish, we assumed you’re in no rush to eat so we held your dishes. I’ll let the kitchen know we can serve them now”. Two of our vegetable dishes came after approximately another 15min, with one of them being lukewarm/cool instead of hot.
The same assistant manager came back and ask if we got everything and we told her we were still missing a fried rice (that used the rest of the peking duck). And that took another 10-15min to arrive.
The food honestly tasted good and fine (the fried rice and mung bean soup were not as good in comparison). And I feel like our server was fine up until the squab dish, then she started avoiding our table. We were not throwing tantrums or demanding them to switch the dish after eating most of it, we just explained to them that the untouched squab dish was bloody and now burnt.
Yingie Li
As a Family of 5, with a baby arriving for dinner, we originally had a good experience. The food looked good… tasted good. Up until dessert time. In our dessert soup we found a foreign object that looks like bandaid gauze…. we told the waiter and his response was… “oh really the chef already left and he walked off… ” We now question the cleanliness of the other food… We talked to a manager as we are very upset… they offered to give us 12% off non-seafood items … I would think twice about visiting this establishment again…
… moreXi Yin
They call this a “一窝 a large pot size,” which in Cantonese, a large size means a big pot, not this tiny baby bowl size.
Thirty dollars for a single small bowl of watery rice porridge.
Yes, prices have gone up for indigent and labors. But Cantonese restaurants like this have raised prices multiple times beyond inflation without any improvement in quality whatsoever.
I wouldn’t recommend this place to anyone. This restaurant is simply a disgrace.
… moreThirty dollars for a single small bowl of watery rice porridge.
Yes, prices have gone up for indigent and labors. But Cantonese restaurants like this have raised prices multiple times beyond inflation without any improvement in quality whatsoever.
I wouldn’t recommend this place to anyone. This restaurant is simply a disgrace.
Shingo S. Ishida
Came to this restaurant in Richmond for dim sum and was pleasantly surprised by the good food. The service was a bit off, as it was very difficult at times to flag down a member of the wait staff. Prices are reasonable and good portions are good for sharing. Plenty of tables and seats inside, but it was crowded when we were dining. Parking is free but shared with other businesses in the shipping plaza.
… moreKasumi A. Young
I haven’t been to Neptune restaurant for lunch for several years.
I want to eat pigeon again today because of the nice weather.
Call to book at 11 am.
Ordered the braised pigeon by the way, because I saw its website
$36 a piece is quite cheap.
Today I ordered a brown colored pigeon it’s not crispy, tasteless and dry pigeon, no wonder it’s so cheap.
The pigeons have a strong smell, it’s the worst in my life
My parents introduced me to try garlic chili crab fried rice.
The crab rice is full of dried onions, dried shrimp and chili peppers.
But not enough flavor, we have to put our own salt and chili sauce to eat, the crabs are quite fragrant,
But what wasn’t fresh crab was.
But it’s quite a bargain at $33.
We can’t finish eating, so we have to pack half of it home.
Shrimp dumplings and steamed chicken feet are nothing special.
almond rolls dessert with a lot of sliced almonds inside.
They have 12% off after 11:00 a.m.
But I don’t know how they calculate
They discounted us $3.63
No changing plates, no adding water,
no politeness during the whole process.
Asked him to get the chili sauce and gave it to the wrong table next door.
Then wait forever to serve us.
There is no service at all
The washroom was extremely messy
and dirty. Our dining table got a lot of tea leaves on..
There was nothing good to eat in the whole meal and the service was not good. We won’t go there again
… moreI want to eat pigeon again today because of the nice weather.
Call to book at 11 am.
Ordered the braised pigeon by the way, because I saw its website
$36 a piece is quite cheap.
Today I ordered a brown colored pigeon it’s not crispy, tasteless and dry pigeon, no wonder it’s so cheap.
The pigeons have a strong smell, it’s the worst in my life
My parents introduced me to try garlic chili crab fried rice.
The crab rice is full of dried onions, dried shrimp and chili peppers.
But not enough flavor, we have to put our own salt and chili sauce to eat, the crabs are quite fragrant,
But what wasn’t fresh crab was.
But it’s quite a bargain at $33.
We can’t finish eating, so we have to pack half of it home.
Shrimp dumplings and steamed chicken feet are nothing special.
almond rolls dessert with a lot of sliced almonds inside.
They have 12% off after 11:00 a.m.
But I don’t know how they calculate
They discounted us $3.63
No changing plates, no adding water,
no politeness during the whole process.
Asked him to get the chili sauce and gave it to the wrong table next door.
Then wait forever to serve us.
There is no service at all
The washroom was extremely messy
and dirty. Our dining table got a lot of tea leaves on..
There was nothing good to eat in the whole meal and the service was not good. We won’t go there again