James Carey
Pretty good for fast food. We hit the drive-thru – it was quick, and the staff was very nice. The food was also pretty good.
Did you know they have chicken here‽
… morebreanna brown
Shout out to Areli for showing what great customer service is all about ! She was very patient , kind and knowledge of the menu . 🙂 I appreciate your time ! Thank you El Pollo Loco!
… moreAJ RODRIGUEZ
I was very unhappy with my recent interaction with this Pollo Loco. I ordered a Baja Shrimp salad through the drive thru. I got home & realized they gave me chicken instead. I do like the chicken, however I was really wanted to try their new item. My uncle went back to have them switch it. All they did was remove the chicken from the top and replace it with shrimp. I thought this was the wrong way to resolve the issue as it was their mistake to begin with, we had to waste time and gas to go back, and we still did not get what we asked for. The salad has different components which is why I wanted to try it, it is not as simple as switching the protein. The salad I ordered has pepitas and queso fresco, no corn. Definately, not the right way to handle this situation. It felt as if they were upset we called them out for their mistake and did not take the time to correct THEIR OWN mistake. Not going back!
… morealison mckee
This is my second visit to this location. Both times there were mistakes with my order. This visit I got dark meat instead of white meat. The receipt was correct but the food I received was not. The quality of the food was well below what I know El Pollo Loco to be. The red salsa was nothing like its supposed to be and the chicken was dry. When is dark meat ever dry? I am very unhappy with this location as a whole. Sorry but I don’t recomend El Pollo Loco Hemet.
… moreWILLIAM THE CONQUEROR
First time trying El Pollo loco in like 25yrs and it was pretty good I got both of the new whole wing meals the tapatio wings were okay but the cotija and garlic are the Bomb the rice was okay and the fries are really good as long as you use the salsa bar to get some extra toppings for them. The service was super slow especially since when I got there only two people in line definitely need to speed it up oh yeah really good churros
… morePearl
The service was great and the cashier was nice but unfortunately my chicken wasn’t fully cooked I bought a family meal..smh
… moreFelita Godfrey-Brooks
The Nice friendly staff smiled at me as I tried to speak a little Spanish. They gave me extra Pinto Beans Juice to pour over my Chicken Bowl & the Biggest Breast available
… moreBJ Kean
Stopped in for lunch to try their $5 advertised combos. Decided to try the Double Chicken Tostada combo instead. The place was very busy at the drive thru so decided to go inside. It was packed with CalFire guys, but they’d already gotten their food. Whew. Only waited 3 minutes to get my order. Food was hot n fresh and plenty to eat. I will order this meal again!
… moreJust A Customer
Stop by this pollo loco bought some pollo bowls was very disappointed with the quality of the food so I guess know they are putting left over chicken on the pollo bowls unlike before when they cut the chicken into squares and put it in your chicken bowl and it was an even amount with the rice and beans quality of the food was terrible too staying away from this pollo locos in the area.
… moreMarcia Carr
One of my favorite locations ..however on this particular day…the prepackaged green sauce was sour and bubbly…also,on numerous occasions forks/napkins not included in the bag.
… more