McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
mabina
I love dining here because of the options where to dine. There is an upstairs and ground floor dining areas with beautiful view of Crystal City or Jefferson Hwy.
The staff is friendly and professional. They always get my order right. Bathroom is clean and the dining areas are clean. Upstairs is spacious and cozy. There are flatscreens and the view is great of the hotels and buildings on Jefferson Davis Hwy. The restaurant gets heavy foot traffic as well as vehicle traffic for the drive thru.
… moreSantos Escobar
First, on every mc Donald’s place I been , they ask me if I want to use the mobile app. She didn’t ask, and when I say I want to used the mobile app she said so aggressive what’s the number and she didn’t write the number so I can get points. Then she said aggressive again can you speak more loud I don’t hear what are you saying and all this were in Spanish cuz me and she speak Spanish and she even cannot understand Spanish cuz she saying rude can you speak loud like what’s going on in this mc Donald’s this were on 12/27/25 at 10.32 pm she was on the drive-thru. She have to work a lot on customer service practice.
… moreKelly Serrano
I placed a mobile order for pickup for my little sister and her friends, and when they arrived, they were told there was no order — even though my account was clearly charged and an order number was generated in the McDonald’s app. The total was around $50.
To make matters worse, no one informed my sister that the order was being canceled. They simply canceled it without any explanation or communication. Now I’m stuck having to go through a 90-day dispute process with my bank to recover my money, which is absolutely unacceptable.
This situation could have easily been handled with basic communication and professionalism. Instead, it created unnecessary stress and inconvenience. I will not be ordering from this location again.
… moreTrevor Swanson
I don’t eat McDonald’s often, but when I do, it’s always for one thing: a large fry through the app. I never order anything else, and honestly, I don’t need to — the fries are consistently fresh no matter what time I stop by. The staff here is always kind, quick, and on point.
Thanks to the whole team for keeping the fry game strong.
… moreDerek Lipscomb
While visiting the area to see my daughter, I placed an order via my account on the app. Parked in the pick-up spot, placed my nuke in the app, and waited for my food. The employee came out with one order, but not the other. I told her this was not the entire order. She went back in, came out, and then explained that I needed to place the order again because their system didn’t show it being completed. How is this possible if you brought me the first part of the order? I verified on the app, attempted to show her, and she asked off. I went inside and spoke with her further. Maria was her name. She then continued to interrupt me after asking me questions about my orders! When I attempted a third time to speak, she then interrupted me again (in front of 3 customers that started to walk in) and I requested the manager. I was told that the manager’s name was Selsa. She then explained to me that I didn’t place the order. I showed her the app confirming the orders I placed for this Latin, at this time. She then spoke in Spanish to Maria asking if she had the ticket, Maria stated that she’d thrown it away. I then spoke a loud and confirmed I also spoke Spanish, and didn’t understand why I had to re-order these items, and if she had the ticket for the item that should have confirmed I placed the order. They seemed surprised. When I asked Maria for the DM or RM name and contact info, she stated that they had no information for them. At this point, no one would speak to be any further. To not cause a scene, I wake away, sat down and attempted to contact McDonald’s customer support. This was the WORST experience I’ve had with McDonald’s using the app. I’ll NEVER return to this location ever again.
… moreAndrew James Stringer
This place has been wonderful! Best McDonald’s I’ve been to in a very long time! Very friendly staff. Very clean restaurant, and bathrooms. The Playplace is open and very clean for the kids. Service is very fast. My burger was put together perfectly, all the patties were nicely stacked on my triple cheeseburger. It was textbook perfection. If I could give the place 10 stars I would. Definitely will come back!
… moreKevin Cabrera
Very, very bad McDonald’s at this location at this location personal is nothing compared to other McDonald’s. Also, I was using my rewards to have a free sandwich which rewards that you already been paying for a lot of the orders and they didn’t give me my free sandwich after I order it at the it’s very, very bad McDonald’s class. Also, the lady was telling me Store manager like I don’t know you gotta turn around or you gotta come back or something like that like she said, I got more customer behind you like come on. I’m a customer too. That’s not how it treats the customers how you have to treat the customers and this was today, Saturday December 20, 2025 at 5:25 AM is ridiculous. They have to put people to work that they understand what they’re doing. Don’t understand they got competitive people to work.
… moreMustafa Sharify
⭐ 1/5 — Extremely Disappointed
I rarely bad leave reviews, but my recent experience at McDonald’s was frustrating enough to speak up. The customer service was shockingly poor — staff were dismissive and downright rude when I asked for help. I stood at the counter for over 10 minutes with no one acknowledging me, let alone taking my order. It felt like I was invisible.
The waiting time was excessive, and there was no sense of urgency or courtesy from the team. For a brand known for fast service, this was anything but. If you’re looking for efficiency or basic respect, I’d suggest going elsewhere. Very disappointing.
… moreNeia Williams
The food is fine it’s the drive thru , the guy who closes with the glasses and cocked eye is always rude he gave me my bag and I checked to see if everything was in there and I was missing my sauces for my nuggets and I told him and he was like “Did you check the bag” when I clearly did and he looked at me for a good minute then decided to hand me the sauces with attitude , every time I come at night it’s the same guy with the same attitude and the wait time for the drive through is so long at night especially when it’s extremely slow, I should not be waiting 10+ minutes for someone to take my order that’s literally the point of a drive through is for “fast service”. If you have an issue taking orders so late find a morning job!
… moreMikole Dorig
This was the slowest fast food experience I have ever seen. We went through the drive through only to be told to go wait in a numbered parking spot. Why would’ve been nice because we were in a hurry to catch a flight and I would’ve gladly changed my order. Then they forgot about our order completely. We waited over 45 minutes in total to get our food only for it to be the wrong order AND parts of it cold. What was the point of waiting so long for cold, wrong food? A little communication goes a long way. Lucky that we had our receipt or we wouldn’t have gotten ANY food at all. Horrible experience. Steer clear.
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