Whitney Brandt
Honestly this taco bell doesn’t even deserve 1 star, if I could I would review it with 0 stars. Never have I ever left a fast food restaurant in tears(mad ones not sad) because of how poorly I was treated. I had to wait almost 30 minutes for my order in the lobby and I was the ONLY one there inside. When I asked if they had my order after waiting over 10 minutes the rude worked said “yes but we are working on drive thru right now” I said “oh so you’re ignoring my food” she said “no, we just have to work on our drive thru times right now” so I said “exactly you are ignoring the lobby and focusing on drive thru when I ordered before the 3 people who just pulled in did?!?!” She pretty much ignored me after that….finally they make my food and realize they sold all the nacho fries to drive thru and now don’t have any for mine. So now my food sat almost 5 minutes made waiting on the fries. Needless to say the food was shit when I got home. Hard shells soggy, soft shell supreme drenched in grease. Hardly any topping ony loaded potato. I WILL NOT EVER GO BACK TO OWOSSO TACO BELL! I also will be calling corporate to report this. No one should ever go thru what I had to last night. If it wasn’t for my kids waiting at home for the food they told me they wanted I would have gotten a refund and left without it. WHAT A WASTE OF TIME, MONEY, AND ENERGY! I SERIOUSLY HOPE SOMEONE LOOKS INTO THEM AND SOME OD THEIR WORKERS SO THEY CAN DO BETTER SOMEDAY! From now on I will drive the extra few minutes to CORUNNNA so I can have a great experience and fresh, hot, right, and fast food!
… moreDevin
The older lady I believe is a shift manager or some sort of management if you want to call it that there is every rude, disrespectful & should not be apart of the management team. My order was once again messsed when I went back to speak to the manager she was very hostile insinuated I was lying when I had a receipt in my hand and embarrass me in front of other people. I will never return to this location and I would seriously reconsider having her as part of your management team because she is not good with people.
… moreMonica Croft
Food actually deserves no star rating. Bought the chalupa $5 box. My chalupa was wet and soggy. Returned to the restaurant and was given 2 coupons for free tacos (they expire today) and a second chalupa. When I went to eat that one it was also wet and soggy. Returned to the restaurant for a second time and explained and showed them the issue. Over heard a team member tell another team member not to use the old chalupas and to make a fresh one. Not only was this chalupa dry but it was also hot. Won’t be coming back here for sub par food. Don’t recommend this Taco Bell to anyone!
… moreDesicrated
I am revisiting this review as I have had a handful of negative experiences here in my recent visits to this location.
First, the service is always friendly and I have to give them credit as they have always been professional and pleasant.
The food on the other hand has been a game of Russian roulette.
Chalupas I have to recommend against ever ordering one from this establishment. I don’t believe I have ever had a good one here. The most recent ones we had this evening were mostly lettuce and the shells themselves were not even fully cooked and were doughy still. Mind you, this is for a combo that costs just short of $14. You can get away with this when you paid 6, maybe 7 dollars for this but for this price I expect better than this. I can eat at the Chinese buffet down the street for less than a chalupa combo meal.
Taco Bell has completely lost touch with where they stand on the totem pole of food priorities. They provide sub-par meals for sit down restaurant pricing.
Any hard shell taco is received obliterated if picked up in a drive thru order.
When they had the grilled steak burrito items on their limited time menu, they were extremely underfilled with items short of the excessive amount of sauce. I am 99 percent positive when I had this I also got food poisoning.
I typically try not to be scathing with my reviews but enough is enough.
Be mindful of what items you are ordering, and if you can dine in.
… moreNicholas Alexander
My local TB never had a single order or staff issue. Food is always fast and fresh for a TB.
… moreErin W
This taco bell is weirdly more expensive than all the others I’ve been to. The services isn’t great + they *always* mess up my order, and they’re pretty slow. Today they forgot my crunchwrap and chips + cheese. Also, recently they’ve been out of a lot of things.
update: still frequently missing items, also seriously skimpy on sauces and portions. today I had 3 individual potatoes on my spicy potato soft taco
… moreAngi Burton
The wait was a few extra minutes, but the lady at the drive-through window assured me it’s coming and after another minute, she handed me some free taco coupons, but I was happy because the food was fresh and delicious. I sat in the parking lot and ate it. I had two hardshell tacos and a soda thank you for being hospitable. Kindness goes a long way.
… moreSa Lauerman
Order number 362565:
I didn’t mind waiting 45+ minutes in line last night, wrapped around the building back to the drive through with time to text, get a great look at the dinosaurs in the back window of the car ahead of me (cute idea!)…
I did wonder if something happened to slow service.
When I finally got my order home a couple miles away (about 8pm), I couldn’t believe how SOGGY the “crunchy” tacos were! They qualify as the worst ever- the store gets first place for the worst food!
Between the slow service and TERRIBLE food, I see where our economy is likely to go:
Employees no longer need to work well.
Everyone is staying home, not wanting to be exposed to the COVID virus from working, so those who are willing to “work” don’t need to do quality work. Perhaps they don’t know how, with the generation working entry level jobs growing up with noses in phones. I’m guessing that social media is the best means of communication with that generation, hence my post.
May I recommend improvements, based upon reviews?
After writing, I spoke with Kyle, who improved my review from one star to an average of 3 because of the resolution with communication. That would be a recommendation to others with poor experiences- communicate politely about the situation.
… moreCourtney Ray
This establishment is ABSOLUTELY terrible. If I could give zero stars I would. I’m a door dasher and two days in a row I’ve had to wait over 20 minutes for the food. And they weren’t even that busy!! Today’s order was literally THREE items and they couldn’t get it made in a decent matter. Yesterday witnessed a customer waste his whole lunch break because they hadn’t started his order either. The restaurant was absolutely dirty, terrible especially the grill area. Also witnessed two employees get coffee from their friend while on the clock instead of making customers food. I already contacted door dash support since I missed my pick up time two days in a row. Now I will be contacting taco bell corporate. The Corunna location is 10× better!!!
… moreJustin Pettit
Every single time we come through here they mess our order up. I could probably count on one hand the amount of times I’ve received what I ordered from this location. Lesson learned this time I won’t be back.
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