Don Gleeson
They didn’t give me any napkins. Maybe they forgot or maybe saving money which can’t be much. The double smash burger was good along with the fries. The poweraide didn’t taste very good so I ended up throwing that away.
… morezafer camkiran
At 2:04 AM, I ordered two tacos, but I was charged for a regular taco instead. I did not receive the two tacos I ordered, yet I was still charged a higher price.
When I went back immediately to request a refund or correction, they refused to refund the overcharge and also did not provide the missing tacos. This was a very confusing and frustrating experience.
Basic order accuracy and customer service were completely lacking. This situation should have been handled properly.
… moreMonte Cristo
Dear residents of San Moteo and everyone who reads this, do not under any circumstances order food from this restaurant, it’s terrible, it’s not just service, it’s a slap in the face of every customer, I’m not talking about the time that They cook, I just wrote it off as one incident and went there again, they lied about the items twice, saying that everything was inside, the second time I checked, asked for sauces, they said that everything was inside, but in fact, there weren’t any, then again They convinced me that I was wrong, the service was very bad, plus the food was all cold, I wouldn’t even wish my ill-wishers to come here, a young guy who introduced himself as the manager of this restaurant He is a Latin American with a slender build and many questions are asked about why he even works in the service department. Because to say he hates his customers is putting it mildly. I live in Santa Clarita and go to San Moteo on business trips to compare service there and here. It’s like the abyss and the Mariana Trench.
… moreArthur Jabour
Look I know it’s just a fast food restaurant so I’m not expecting the moon but the service was terrible. The young lady at taking our order had the enthusiasm of a death row inmate. She didn’t confirm our order or even ask what size we wanted she just put it in. The we get our food and the “large” curly fry is not only half empty when I get home I realize they put regular fries at the bottom because they didn’t have enough. Instead of making more they just gave us a half empty box with regular fries at the bottom. I’m not surprised the line was empty with this type of service. And the “bacon strips” on the sandwich were a joke. Safe to say I will never go back. I’m surprised we even got the items we ordered.
… moreJaime Aguilar
I went through the drive thru, and they forgot one of my drinks n fries. the person was in a rush, but there was no line behind me. this was the worst I seen this jack n the box ( in san mateo, ca). I don’t think I will go back.
… moreenrique delgadillo
I was about 13 years old when I witnessed Jack getting blown up early 70’s I cried, traumatized, It was the family tradition for Dad to come home with a bag of hamburgers for all of us sometimes we got to go with Dad and we got to talk to Jack waiting for us , those were the good times then on TV we witnessed his attempted assassination KABOOM I cried. Only to find out he survived and went undercover for Many years, I was sssoooo happy to see Jack again.
… moreAnthoni Garcia
Found a hair in my food—absolutely disgusting. I expect better, even from fast food. Totally ruined my meal. Won’t be coming back.
… moreLau
I asked for a potato wedges, they gave it to me and I ask for more cheese and they gave this spring rolls back wtfffffff!!!!!!!!!! The guy on the window was a young men, not very nice, not good customer service at alll im so disappointed!!!!!!!!
… moreDavid Queue
After coming here for some time and no longer having the option for smaller sizes really makes this place unappealing, rather drive to San carlos now
… moreClaudia B (ClaudiaB)
I worked at Jack’s in the box 32 years ago, and I remembered cooked to order, so disappointed that they couldn’t even get the sauce right. The receipt had it correct, the jalapeño poppers and egg roll felt as if they had been sitting there for hours.
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