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Moe’s Southwest Grill in Rochester offers bold, customizable Mexican food made fresh daily. Build your burritos, tacos, quesadillas, nachos, bowls, and salads with grilled proteins, fresh veggies, queso, and salsas. Moe’s is family-friendly, kid-approved, and perfect for groups with vegetarian, vegan, and gluten-friendly options. Enjoy dine-in, takeout, delivery, or catering for offices, parties, and events. Whether feeding a crowd or craving a flavorful meal, Moe’s brings big taste and fun vibes to Rochester.
Counter-serve chain dishing up Southwestern staples from burritos to nachos in lively environs.
Address and Contact Information
Address: 1100 Jefferson Rd, Rochester, NY 14623
Phone: (585) 424-6637
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Moe’s Southwest Grill Jefferson Rd | Burritos, Tacos, Nachos, Tex …
And chips & salsa are free with every meal! Come visit us today at 1100 Jefferson Rd., Rochester, NY. SERVICES. Catering.
2 Moe’s Southwest Grill Locations in Rochester, NY
1100 Jefferson Rd. Rochester , NY 14623. US. View Details · order online · order catering · Pittsford Square. 10:30 AM – 9:00 PM 10:30 AM …
Moe’s Southwest Grill: Mexican Restaurant & Tex Mex Grill
Welcome to Moe’s. A Mexican restaurant with a Southwest twist.
Reviews
Danielle Kozlowski
If I could give zero stars I would. Drove an hour and spent $55 on horrible service and food.
There was no greeting of any kind when we walked in. First person didnt even speak to me, just pointed at the food in question to what we wanted. Rice was stale, steak tasted burnt. I stood at the counter for a few minutes before anyone even came up to take our order. The soda fountain was disgusting and the metal trays were sticky. Overall very disappointing and will not be returning to this location.
… moreThere was no greeting of any kind when we walked in. First person didnt even speak to me, just pointed at the food in question to what we wanted. Rice was stale, steak tasted burnt. I stood at the counter for a few minutes before anyone even came up to take our order. The soda fountain was disgusting and the metal trays were sticky. Overall very disappointing and will not be returning to this location.
Information Withheld
Unbelievably great service from a very efficient and kind staff. I enjoyed their sincere gratitude as much as their freshly made tofu bowl.
… moreJohn Trodden
Getting food is a fast moving experience. An assembly line so to speak. Add anything available or very few items to give you the taste you are looking for. I had a bowl, instead of a burrito, less carbs. My food was excellent, and service is very fast and friendly! Everything was of high quality. Would recommend, especially on Mondays (Moe Mondays).
… moreThays Alcantara Edelman
I’ve always enjoyed going to Moe’s and I genuinely look forward to the experience when I have the chance. That’s why it’s so disappointing to leave a review like this—not directed at the employees, but at the company itself for failing to create a better environment for both workers and customers.
When I walked in, no one said the classic “Welcome to Moe’s.” And while I don’t need that phrase specifically, I do value human connection—I always greet staff with kindness and a smile. What I encountered instead was a team that seemed indifferent, unengaged, and frankly, unhappy to be there. That’s not a personal attack on them. I understand that working at a food chain, especially on a summer Saturday evening, can be draining. But this was beyond just being tired—it felt like a reflection of low morale and a poor work environment.
I ordered a burrito bowl with steak, only to be told they were out. That’s a first for me at Moe’s. I asked for chicken instead, and without a word or a smile, the employee tossed a few shreds of what looked like chicken into the bowl with the most minimal effort. No eye contact. No warmth. Just a transaction that felt cold and disconnected.
Again, I don’t blame the individual. I blame the company for not fostering a better workplace. These are people—real humans—who deserve to be treated with dignity, paid well, and supported in a healthy work culture. When employees are clearly overworked or disheartened, it affects the whole experience. As a paying customer, I’m not expecting over-the-top service, just basic respect and a positive environment—for everyone involved.
Sadly, this isn’t the first time I’ve left the Henrietta location feeling disappointed. I’ll still eat at Moe’s because I enjoy the food, but I’ll be visiting this location far less frequently. Not because of the staff—but because the company doesn’t seem to care enough to invest in them or in creating a better experience for its customers.
… moreWhen I walked in, no one said the classic “Welcome to Moe’s.” And while I don’t need that phrase specifically, I do value human connection—I always greet staff with kindness and a smile. What I encountered instead was a team that seemed indifferent, unengaged, and frankly, unhappy to be there. That’s not a personal attack on them. I understand that working at a food chain, especially on a summer Saturday evening, can be draining. But this was beyond just being tired—it felt like a reflection of low morale and a poor work environment.
I ordered a burrito bowl with steak, only to be told they were out. That’s a first for me at Moe’s. I asked for chicken instead, and without a word or a smile, the employee tossed a few shreds of what looked like chicken into the bowl with the most minimal effort. No eye contact. No warmth. Just a transaction that felt cold and disconnected.
Again, I don’t blame the individual. I blame the company for not fostering a better workplace. These are people—real humans—who deserve to be treated with dignity, paid well, and supported in a healthy work culture. When employees are clearly overworked or disheartened, it affects the whole experience. As a paying customer, I’m not expecting over-the-top service, just basic respect and a positive environment—for everyone involved.
Sadly, this isn’t the first time I’ve left the Henrietta location feeling disappointed. I’ll still eat at Moe’s because I enjoy the food, but I’ll be visiting this location far less frequently. Not because of the staff—but because the company doesn’t seem to care enough to invest in them or in creating a better experience for its customers.
Tony V
Went here for Mo’ Mondays and was definitely unimpressed. The food was just okay at best. All of the tables were dirty and hadn’t been cleaned. The Coca-Cola Freestyle machine, which should offer a wide variety of flavors, was extremely limited—basically only regular Coke was available. To make matters worse, the bathrooms were disgusting.
This place really needs stronger management to address food quality, drink availability, and overall cleanliness. I would not recommend it.
… moreThis place really needs stronger management to address food quality, drink availability, and overall cleanliness. I would not recommend it.
Savannah Love
My husband and I just have the absolute best experience at Moe’s in Henrietta, NY. The staff member that took our order was so sweet and made amazing recommendations. She acted like a friend of ours! It’s not always you get this level of customer service anymore. Thank you for the great vibes and yummy food!
… morekh03
Great food and 2 very nice people helped me out, however the first gentleman that greeted me and started my order put 2 ingredients on my burrito and mumbled something under his breath after I ordered each one including “who the hell orders both kinds of rice”. The other 2 workers that completed my order were very nice and polite and my meal was good as always but the first worker was quite rude.
… morecraig barrett
I walked into this store at 3:50pm on Wednesday 1/21. The lady (claims she the manager) at the counter was on the phone and didn’t bother to stop when I started ordering. Not only is this rude, it’s unsanitary. She has gloves on but keep repositioning her phone with her gloved hand then touching the food. A cell is arguably the dirtiest thing we all have in our possession. No wonder people get sick from restaurants Additionally the place is filthy. I walked out, disgusting.
… moreCarlie Hiebler
It’s safe to say that I will never feel comfortable ordering or dining in at this location again. It really sucks because this location used to be amazing.
I have never seen a restaurant so dirty in my life. I am absolutely appalled. There was one other customer in the store at the time of my arrival and the entire dining room was a disaster. Not one clean table to sit at. When I say dirty I do not mean just crumbs I mean literal garbage on the tables and floor.
The unit looked like it hadn’t been cleaned in several days. Food crusted over everywhere, food covering the floor and all over the kitchen equipment. I watched an employee swipe up crusty food and fling it back into the cambros in the unit. I’m sorry but that’s just not safe.
One employee was walking around like on TikTok scrolling on her phone completely ignoring our presence and taking dishes while on the phone. The entire staff also had visibly dirty and stained uniforms on.
I feel bad having to put this on the internet as I’ve never in my life left a bad review but this absolutely needs to come to the owners and or managements attention and be fixed.
… moreI have never seen a restaurant so dirty in my life. I am absolutely appalled. There was one other customer in the store at the time of my arrival and the entire dining room was a disaster. Not one clean table to sit at. When I say dirty I do not mean just crumbs I mean literal garbage on the tables and floor.
The unit looked like it hadn’t been cleaned in several days. Food crusted over everywhere, food covering the floor and all over the kitchen equipment. I watched an employee swipe up crusty food and fling it back into the cambros in the unit. I’m sorry but that’s just not safe.
One employee was walking around like on TikTok scrolling on her phone completely ignoring our presence and taking dishes while on the phone. The entire staff also had visibly dirty and stained uniforms on.
I feel bad having to put this on the internet as I’ve never in my life left a bad review but this absolutely needs to come to the owners and or managements attention and be fixed.
Kendall Huttemann
Terrible portion sizes paid 40$ for 3 pieces of chicken
… more