Guadalupe
I placed a mobile pick up order for four sausage McMuffins with egg, etc. When I pulled up, I gave them the code, the worker told me they didn’t have cheese. I asked politely for a refund, and instead of handing it professionally, the worker complained and went, “ugh omg.”
… moreAaliyah
Okay don’t get me wrong, it is Mother’s Day but in my brothers “Happy Meal” he only received 5 fries? We are not trying to make this place bad but seriously.. He thought they fell to the bottom but there was a few fries.
… moreCristina Escobar
They gave us are good but then he said that we are missing a coffee and he will bring it but then he really never came and we had to go and wait for like 10 mnts for he could give it to us and instead he was just walking around.
… moreTESS DOREGIOS
UPDATE 06/06/22: I know I’m being a Karen, but why do I always need to ask for napkins? And I’m given ONE NAPKIN for a meal and a kids meal? Again, no thank you and no response to you are welcome after I tell them thank you. No issues on the order. THANK GOODNESS!
Oh corporate gave me a coupon for a small fry after my complaint.
This store needs major customer service training. The person who took my order was fine. She didn’t rush me and didn’t interrupt me. The person who took my payment didn’t say hello, didn’t verify my order, didn’t tell me the amount owed nor did she say thank you. I knew the amount owed because it said so on the ordering screen. The person who handed me the food also didn’t great me nor said thank you. I asked for my McFlurry to be mixed properly and they said they don’t have a machine that does that. I called the store when I got home and was told yes they have the machine. I asked is it working and she said yes. My fries I asked for no salt and it had salt. Also it’s 2/3 full. $3.89 each for fries and McFlurry and it’s not done properly. Total disappointment. When I worked at McDonald’s In the 2000’s we always said hello and thank you. We had the best customer service because we never knew if we would have a mystery shopper stop by.
… moreBlack Cat
I understand the idea behind using a self-service kiosk however when the kiosk tels someone to pay at the counter and that someone is waiting there patiently for around 20 min, you start to wonder if Taking tjw customer service element out was the best idea. I barely like McDonald’s as it is but the service has never been this bad
… moreJuleni Villegas
The burger had paper in it!! How do you not notice that you never removed the paper that separates the cheese or the patties?!?!
… morejayyda
I don’t understand how you can mess up an order after they can read it back to you three different times and still get it wrong not. Management needs training!! There was an employee that did apologize multiple times on behalf of the others.
… moreStarr Velasquez
I work the late night shift at another fast food restaurant, so I know how crazy it can be. We all make mistakes. But number 1 they they got everything in the bag besides the #1 thing, (my spicy chicken sandwich) then my mom goes to eat her apple pie and it’s already been bitten into. And when I got home from getting my sandwich my fries were cold cause they didn’t get me a new thing of fries. If I could I would give this place a negative star.
… moreRavi
Had bad experience this McDonald location said my order was ready but it wasn’t I waited for 15 minutes. don’t go to this location.
… moreHaru Ryugue
Multiple times that they give a bad order, they have forgot a whole meal twice at this point missing the sandwich, and others stuff along with mixing up drinks trying to give us a smaller drink than what we asked
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