Erica Clem
I am giving 3 stars because we literally come here all the time and have never had a bad experience … until today. The waitress was rude and rubbed me the wrong way. She seemed extremely annoyed with me when I asked for anything (like napkins, silverware, water and the honey mustard that I ordered that was never brought with my meal.) The hostess was so nice and ending up helping because the waitress barely came back to check on us. Out of the million times we’ve been here my daughter always gets a school ice cream and chocolate sauce instead of the ice cream sandwich that comes with the meal. They have never given us a hard time or charged extra for this. Today she said she would have to charge me extra. It’s not about the money… if I always had to pay the $1 extra or whatever they charged me I would be fine with it. It’s the principle of it. Then she brings over my daughter’s ice cream and it’s barely half a scoop and completely melted. When I signaled for her to come check on us, she responded by saying “I’m behind the bar and have a lot of people to take care of” in a really passive aggressive tone. Again, I ended up asking the hostess for help and she was lovely. I really don’t get it, what’s the point of being rude to a customer? Don’t you want a good tip?
My kids love it here and it’s usually so kid friendly. Never have experienced service like this at the Waltham 99. Very disappointing .
… moreIon Gorincioi
This is a great place to have a good and reasonably priced meal. I liked it. Will go again.
… moreRebecca Campbell
On a weeknight, it was quiet and comfortable with only a few other occupied tables. Popcorn and refreshers drinks were delicious, then the kind and delightfully chatty and funny waitress Jessica helped us with food recommendations! I feel lucky- apparently I got the last chicken al forno of the night! Definitely recommend it- It’s warm and comforting and so cheesy!
… moreinvent7171
Super sad they have gone downhill so fast.
It’s not this particular one, they all have.
It’s the management far away somewhere with some MBA telling them to cut costs.
The chicken in the southwest bowl was some form of rubber mixed with fibers and sawdust. The rice was just heated they couldn’t even make rice. And it was crunchy. The idea that you can’t boil rice and grill real chicken in an actual restaurant is absurd.
Another in our party got completely burned fish
Another in our party had something that resembled a heated piece of previously frozen meat that might have been in a bag and then microwaved.
… morejason wiggins
We discovered this gem while on a business trip. The food and service were great. I wish I could remember our bartender’s name because she was great! We were there on Monday November 3rd around 4pm.
… moreVictor B
I ordered To go food, and when I get home and open the canteen. The amount of food was not what I expected the loaded mashed potato was a small portion in the chicken was only six pieces I paid almost $30 for these food I think is not worth it. I order before from here and they usually give more than that but this is the second time that they do this.
… moreJason Chang
I ordered for delivery. The sweet potato fries were undercooked, which is bad enough for an upcharge; but even worse, the apple pie had big blotches of mold growing on it. I could smell it as soon as I opened the box. Clearly they portion these in advance and let them sit for who knows how long. I called to complain; literally there is no option on their phone system to speak to someone. So, this review seems like my sole recourse. Don’t eat here.
… moreWynne Johnson
I’ve been going to 99 my whole life and I have also worked as a server in multiple restaurants. The food at 99 is about always the same, pub food. We had a burger and the turkey dinner, as well as the mozzarella moons/meatballs. The food was decent but the service was awful.
I don’t quite know what was going on but our server brought drinks and then left us for 25-30 minutes talking to someone, we asked to please order with the manager and when the server came back he was pretty rude to all tables.
The food and atmosphere were normal 99 and family friendly but that just really was one of the worst restaurant experiences I’ve had in terms of service.
… moreKay B
I ordered on uber eats and there isn’t any options to ask for an extra side of sauce so I called the restaurant and nicely asked for extra sauce on the side and the rude person who answered the phone literally said “yea well your going to have to pay for that now separately over the phone because we don’t do that”! Um I’m sorry I didn’t realize 2 sides of sauce broke the bank for a corporate restaurant and considering I just placed a $50 order already! You’re going to make me make a credit card payment for 2 sides of sauce! WOW! Honestly disgusted! That’s not customer service! You should really re train your staff what customer service is! So needless to say I couldn’t get my extra sauce! So thanks for that! Never ordering again and this was my first time!
… moreStan Shargors
We went there as a family for dion a Friday. It is as good as any other 99 restaurant. The place was not crowded. The food is really good and the service was prompt and friendly. Chicken breast portions got smaller in the balsamic Chicken dish since we ordered it last year. The waiter confirmed that this was the case. Other than that, it is a good place for dinner.
… more