Violeta M
Went in to order, I thought it will be faster to get my meal since inside looked empty and I was on my lunch brake. Young workers taking forever to take an order, poor customer service, at the time of the worker getting my meal ready kept going in circles to get it ready. Took him like 15 min to end up getting the chicken from a keep warm container. Poor service.
So disappointed of this place, need to train workers on getting orders and food fast to customers.
Food tasted good, this review is just for their poor service
Not the first time it happens
… moreRICKYBOBBIE 213
This Pollo loco is very very filthy if they don’t clean the restrooms imagine the rest of the facility they probably don’t even wash their hands either
… moreDina Castle
For someone with gastrointestinal issues, Pollo Loco sounds like a good idea but depending on what issues you have the citrus and acidic toppings such as Pico de Gallo or even their lime drizzled chicken can cause issues. Also it’s really hard to customize orders. From my experience workers will shut down the option or they’ll take the order but not customize it at all. I ordered mashed potatoes without gravey due to my gastritis issue and unfortunately my order had gravey. So just a heads up, it’s something to think about.
… moreANDREW PASILLAS
Gotta start by saying that this El Pollo Loco in Downey looks super modern, wish all Pollo Locos looked like this one. I tried the Chicken Habanero Tostada, and I gotta say its a win. It was a nice change-up from my usual Chicken avacodo Tostada. Only thing… My chicken was a little cold. Still good, but could’ve been warmer
… moresouxiewoozie
Salsa with bubbles will make your tummy bubble for sure. Cashier didn’t want to take my $100 bill. Kept asking if I had a smaller bill, I did not. Then she was asking if I had a card, Apple Pay or another option- I said sorry I only had cash. Then the manager came over to ask “don’t you have a card?” Again sorry, I only have cash….. rolls their eyes, mumbled something and then handed me cash with no receipt, so I counted the cash and said “excuse me, I’m short $20” they said “no that’s right?” I said “can I see the receipt?” They rolled their eyes, gave out a loud sigh handed me the $20, no receipt. I just left it wasn’t that big a deal. But the salsa definitely was bad and we didn’t notice will after we had put it on our tacos. Ugh.
… moreAngie T
Employees are always nice…just don’t try to have a conversation in rush hour….but other than that food service was great
… moremaria yllescas
I went back to this location but I’m very disappointed, I specifically ask no onion in the tacos, when I went to tell them I got another order but .. here is the picture.. they couldn’t chopped the cilantro
… moreAntonio Gaeta
Good food friendly employees. Parking is midsize but be aware it’s a one way in one way out spot. I just noticed they have kiosks so you take your time ordering and it’s very easy to use with pictures. During lunch hour and dinner hour it gets very busy in there. Do the fact it’s next to the mall and there’s a couple hotels around there. And please do us a favor when you’re exiting with your car stay on the far right. one car stayed in the middle waiting for the light to turn green and it just cost big traffic on both ends ><.
… moreJose A Sanchez
Poor service… 2 tortillas four a 4pc meal, no napkins, didn’t ask about chicken breast or leg and tigh, they just give you whatever they want…
… moreDennis Renderos
Mexican Cabb salad was really good with the dressing. Delicious chicken restaurant with a good variety of food. Unfortunately this location counts with just a few tables. You have to wait for someone to get up and leave. This places is really good very similar to Pollo Campero. Very accesible and really close to stonewood mall.
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