Dairy Queen

  3.5 – 1,200 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen 75116

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DQ Food and Treat in Duncanville, TX, 607 S Main St

STORE HOURS · Saturday11:00 AM-10:00 PM · Sunday11:00 AM-9:00 PM · Monday11:00 AM-9:00 PM · Tuesday11:00 AM-9:00 PM · Wednesday11:00 AM-9:00 PM · Thursday11:00 …

Fast Food in Duncanville, TX at 607 South Main Street – Dairy Queen

Dairy Queen – Texas … Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. … Everything’s bigger in Texas…

Dairy Queen Locations in Duncanville, Texas | DairyQueen.com

Find a Dairy Queen in Duncanville, Texas and enjoy fast, convenient, and delicious food. Happy tastes good!

Reviews

Tammy Oyo
I would like to give a compliment first, the sistas at the location can cook, what I ordered tasted very good. Were they very friendly, wellll they tried, working at fast food is not easy. If management is reading this please do what you can maybe increase the pay and do some customer service training. Was my order wrong yes but it came out good. I don’t want to leave a bad review because the work atmosphere did seem a little hectic and the restaurant was almost out of everything I asked for which might be a little frustrating for them but they did the best they could. They just need to be a little more friendly other than that I give the whole experience 2.7-3 out of 5.
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Terrance Franklin
On 3/4/2026 I ordered tacos. Was told they have no taco sauce and obviously no tomatoes cause when I got home there were none on the tacos. Burger had wilted lettuce and soggy buns. Wish I took a picture but all other reviews reflect the same. This location was great before new owners took over. Please don’t patronize me with, “Hope your next visit is better” as all of Management responses are. With all the terrible reviews it’s very obvious and disappointing to everyone that the Owners and Management don’t care. It’s just a matter of time before this, used to be awesome establishment, is closed. It’s sad that as hard as times are, there are Owners and Managers with loyal customers but CHOOSE not to make very very small adjustments. Practice what you advertise. Simple. Matter fact don’t worry about it, I’ll just go to Sonic next door.
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Julia Persley
Hello I came to dairy queen on main in Duncanville, tx on Saturday Jan 31, 2026 at 705pm. The young lady who took my order was extremely rude and unprofessional. She stated her name was Armani. I ordered nachos with peppers, ground meat and sour cream. I asked her in the beginning were they able to add these items and she said yes? She even clarified my request with the cook in the back who was clearly on his cell phone and returned back and said yes. I also ordered medium snicker blizzard which was fine. I was asked to pull around so that they could bring my food to the car. After arriving home I realized my nachos had only cheese and chips. I return back to the drive thru and was met by this rude young lady and a nice young man. I told her my order was not correct. I told her what I ordered and what I received. She said “that’s how our nachos come” I told her that’s not what we discussed. She went to the back returned back and handed me jalapeños, shut the window while I was still talking and brushed me off. I pulled around, walked in and ask the Hispanic young lady who thought this was funny who was the store manager and if the manager was in? She said she didn’t know? I asked her..you don’t know if the store manager was is here. Of course Armani the black young lady walked over as if she was in charge. I asked her was the manager was in and she picked up her cell phone as if she was dialing the manager. I asked for her name and told her, I would reach out to the manager myself since they had no idea of the managers name or if the manager was in. I have NEVER had an issue with dairy queen or any of its employees in the pasr as Im there several timesa week. I’m extremely unhappy with the customer service I received especially from Armoni. Please review your cameras. I’m sick of these young folks not providing customer service to paying customers acting as if we owe them something. Of course when I returned home of course my food was cold and taste horrible. Please have the conversation with your employees who seem to think this was funny especially the Hispanic young lady who was at the register who felt it necessary to discuss my concern with a customer sitting at the booth but could not tell me who the store manager was and if one was available? I would appreciate it if I could be compensated or have a different replacement to make this right. You may want to discuss with your employees about wearing gloves as well. You can NEVER get thru over the phone to speak to anyone thats the reason I felt it necessary to write this review.
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Gloria Greer
I went through the drive thru and ordered a bunless burger on 2/26/2026 Imani the rude clueless girl didnt know nor understand bunless…I had to explain it to her over and over again. She asked me to pull forward. I paid and then she asked for me to pull to the front of the building and she will bring my order out. 20 mins later no food. I go inside and its three rude workers. They ignored me when I asked about order. I asked for a refund and they informed me that they couldn’t give me a refund only the Manager Corey (who was off work) could issue the refund. They called him and he told me I would have to wait until hes back which is the next day. Said I would need to drive back for my refund that place is 30 mins away!!! I have placed a complaint with corporate and my bank. Cant get them to answer the phone! That place is a nightmare!!!
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MultiBronzie
On Sat 01/10/2026, I had an experience at this fast-food establishment that I would like to address. After completing my shift at work, I placed an order through the drive-thru for the $7 deal with an additional patty. A young black female employee asked me to move to the front to wait for my order. After approximately 15 minutes, the employee brought my order to me; however, when I inquired about the missing items, specifically a drink and a sundae, her response was less than courteous. I noted that my drink was only half full. In an effort to resolve the issue amicably, I kindly asked her to fill my drink. Unfortunately, her demeanor remained unprofessional, which was disappointing. While she did refill my drink, I felt the need to verify its contents for quality, given the circumstances. I subsequently requested the manager’s contact information from another employee for further escalation, but was unable to obtain it. After leaving, I discovered at home that my burger did not include the additional patty; it was dry, with no mustard or mayo, and the fries were old. I had paid $11.15 for the order. I believe it’s important to bring these matters to attention to ensure better service in the future, and I will not recommend this place to anyone. Thank you for your consideration.
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Shana Isaac
They need better packaging for delivery orders. Stickers on drinks, shakes and staple bag or have a sticker or something to close bag. Shake was open for anything to get in it. No sticker on drink as well. Definitely need some changes in that area.
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Airrick Hernandez
Ordered some chili cheese fries and a small blizzard and was surprised this what I see when I get home I don’t need a big back meal size of fries but this is sad ngl
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Rose Egypt
Super rude woman Tuesday, not allowed to use mobile orders or coupons. And stray cats in the parking lot. Very run down and expensive for cheap ice cream. Manager more interested in being on her phone then helping her coworkers deal with cashier malfunctions
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Lisa M
I’ve been to this Dairy Queen various times and they never have Hot Fudge at this location. ORDER SOME HOT FUDGE PEOPLE. Or take off the option off the menu.
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MonJ MJ183
I was charged for Jalitos that I didn’t receive and when I tried to call back the phone is giving a busy signal and I can’t do the survey!
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