michelle parnes
We have gone to this Krispy Kreme many times. There is no beating their freshly cooked glazed donuts. Today, we just wanted a quick snack. One Cinnamon bun and one glazed lemon filled donut. Cinnamon bun was good, I posted pictures of the glazed lemon *barely* filled. Very disappointing.
Service was great.
… moreLisasCritter Rescue
I placed an order of the day before and when I arrived at 8:30 in the morning to pick up my order I was told that the truck was late and they hadn’t been able to start making donuts yet. They said come back in about an hour and a half which I did and then I was told that they wouldn’t have the donuts for my order until around 12:30 so I came back at 12:30. They did not have my donuts ready at 12:30 and told me it would be a few more hours. I went back just before 6:00 p.m. 10 hours after my order was supposed to be ready and they hadn’t made my order. He had to call the manager to confirm that I had an order because he said the orders only stay up for 10 minutes and then they go away. So I received my order finally 10 hours later and no apologies were made. The people were pleasant, but no one apologized, no one gave me anything as a consolation for having to wait 10 hours to receive an order that I paid for the day before.
… moreBig Boss
I never write reviews but I had to today because Deveoun made my whole experience. I have never had such a good-heart warming service from an establishment. He was so friendly and kind. If upper management is reading this, this man needs a raise and a store himself.
… moreLéAnne W
Had a good experience here. Brought my children in for a little treat. I guess, it’s cheaper to purchase a half-dozen donuts vs just purchasing 4, so I was surprised when there were 2 extra donuts in the box. I don’t mind saving and order 2 more donuts but I’d like a little heads up next time.
… moreDan Perez
Unfortunately this Krispy Kreme did not meet my expectations and here is why. Whenever I see a Krispy Kreme I have to stop by because that are that good, however not at this location. I ordered a few razberry jelly filled donuts and they were very very cold. As though they were in a fridge. The Krispy Kreme donut is usually room temperature soft and fresh or hot out of the oven and just amazing. I’ve never had them this cold and not soft. Very disappointed and can not recommend this location.
… moreAmanda Anoh
The young man who helped me this morning was friendly and patient. I appreciate his professionalism.
The place was clean and I liked the decor. It was my first time inside.
Update: 8/17/24 I asked them last week to make me some cow themed donuts and just called this morning to confirm pick up, and they were ready! Kuddos for not needing reminders and following through. Plus, they looked so cute! Thanks to the in-house artist . For some donuts , I think they looked pretty good. Big thanks to the crain HWY team!!
… moreDwayne Blake
Log on the hot light on funny thing I don’t like anymore. They discontinue my favorite donut, but all the rest of the donuts are still delicious.
… moreLavonnia Johnson
Love going through the drive thru. Donuts are always fresh and such a great variety even during the holidays. Love those DOTS!
… moreJenni Sosa
Absolutely a no! I went in this morning to get the Harry Potter special edition donuts to surprise my household when they woke up. I woke up bright and early at 5:45, got to this location at 6:25 just to be told at 6:28, they don’t have any of them and to come back in an hour…..AN HOUR! First off, I’ve been to many donut shops but don’t you think that the main attraction should be stocked when the shop opens? Not to mention the worker was rude, uninviting and had an attitude. Definitely ruined the thrill of the experience for me. As a potter head….this is not the customer service I was expecting on a day that I was looking so forward to enjoying. Did I wait the hour for my donuts? Yes! Will I come back? Couldn’t pay me.
… morevictoria
Placed an online order for a customized 16pcs assortment. They did NOT get my order right. You’d think having an online order would ensure You’d receive the correct thing since it’s all written out for you. Not only did the get my assortment wrong, but the donuts are dry with a weird sour taste and …. I ordered two cinnamon buns to try them and I’ll let the picture speak for itself . Lesson learned, go elsewhere don’t stop at this location
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