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Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Southern-inspired fast-food chain known for fried chicken & biscuit, plus signature sides.
Address and Contact Information
Address: 1402 W Trade St, Charlotte, NC 28216
Phone: (704) 334-0158
Website: https://locations.bojangles.com/nc/charlotte/1402-w.-trade-st.html
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Taylor Jones
I got 2 large fries and I got 2 large drinks , the two drinks were a starry and a Pepsi the drinks were absolutely terrible both flat to the point where it is unbearable to drink which were served by the workers.and the fries just make no sense at all why get a large if you’re going to under fill it. Doesn’t make any sense at all why pay for a large to get the amount of a medium.waste of money !!!
… moreJamanda Moore
⭐️ 1 star
I’m really disappointed with the customer service at Bojangles Store #16 (1402 West Trade St, Charlotte, NC) during my recent online order pickup.
I placed an order ahead of time expecting a quick, smooth experience. When I arrived, I approached the employee at the register to let her know I was there to pick up my online order. She instructed me to go to the other side to pick it up. My order was visibly ready, so I assumed she would hand it to me or at least assist—but instead, she walked away with no follow-up or acknowledgment.
I waited about 6 minutes before anyone came to help. During that time, I was ignored while other customers who arrived after me were helped first. When I finally spoke up and politely said, “Ma’am, my food is available—can you assist me?” the employee responded with an attitude and was rude simply because I asked for assistance. It made me feel uncomfortable and unwelcome.
I don’t normally leave reviews, but this experience was unacceptable. Basic courtesy and fair service should be standard—especially when a customer’s order is already prepared. I truly hope management addresses the customer service issues at this location.
… moreI’m really disappointed with the customer service at Bojangles Store #16 (1402 West Trade St, Charlotte, NC) during my recent online order pickup.
I placed an order ahead of time expecting a quick, smooth experience. When I arrived, I approached the employee at the register to let her know I was there to pick up my online order. She instructed me to go to the other side to pick it up. My order was visibly ready, so I assumed she would hand it to me or at least assist—but instead, she walked away with no follow-up or acknowledgment.
I waited about 6 minutes before anyone came to help. During that time, I was ignored while other customers who arrived after me were helped first. When I finally spoke up and politely said, “Ma’am, my food is available—can you assist me?” the employee responded with an attitude and was rude simply because I asked for assistance. It made me feel uncomfortable and unwelcome.
I don’t normally leave reviews, but this experience was unacceptable. Basic courtesy and fair service should be standard—especially when a customer’s order is already prepared. I truly hope management addresses the customer service issues at this location.
Jen K
About a week ago I was out riding my bike and decided to pick up some dinner at this nice looking Bojangles. Well the building is the only nice thing. When I went in to order the old fashioned way, I was ignored. Totally ignored. Well the guy making the chicken stared at me but he couldn’t take my order. All of the employees were at the drive through window. And despite my waving and making eye contact they couldn’t be bothered to even acknowledge me. I get it, having a walk in customer throws off the flow, but if someone had even said something as simple as hello, I see you and will be right with you, I would not have minded waiting longer. But all the expressions I saw just reflected that I was invisible. So I took myself and my money elsewhere. I was thinking about trying again today, but going by the reviews I see that this is normal for this branch. Too bad, I pass this restaurant daily and would have been a repeat customer if there had been any customer service.
… moreNakita Clyburn
This Bojangles has come a long way. I was there 2/28 and ordered a somewhat large order while waiting inside at 11:34am. I’m an extremely patient person but after waiting over 25mins I decided to see what the hold up was with my order. It had been made and was just sitting there no one had called my name and my order was entered incorrectly… long story short they remade my order fresh for me because of the inconvenience and rectified the situation quickly, they were pleasant and apologetic which I appreciate. I usually get names of people, but I was actually just ready to go, however to the ladies working that morning… thank you!
… morekendra
I am not sure who the manager was tonight. I do know he had locs and a face tattoo but he deserves a raise or something for today! I came in, hungry and he explained that they were having a fryer situation so a lot of the items I wanted would take a while. I suggested Bo-Berry’s since I saw they had those. He worked with me and not only gave me my meal for free but also gave me a bit extra. He also de-escalated a situation between his workers and was kind throughout it all. I appreciate him for what he did!
… moreEureka Steele
On 12/31/2025, I visited Bojangles to pick up an online order totaling $50.87. Upon arrival, I was informed by the employee that my order could not be fulfilled because they were out of chicken and only had supremes available. This was disappointing, especially since the order had already been placed and paid for online.
I ended up spending an additional $30+ in the drive-thru to get replacement food, which was unfortunately old and cold. This experience was frustrating and far below the level of service I expected.
I submitted a refund request for the original online order through the mobile app, but as of now, I have received no response. I hope management addresses both the lack of communication and the quality issues, as this visit was a significant inconvenience.
… moreI ended up spending an additional $30+ in the drive-thru to get replacement food, which was unfortunately old and cold. This experience was frustrating and far below the level of service I expected.
I submitted a refund request for the original online order through the mobile app, but as of now, I have received no response. I hope management addresses both the lack of communication and the quality issues, as this visit was a significant inconvenience.
Calvin
I’m glad they have AI to take your order at the drive thru, because you can guarantee the robot will be nice and respectful. I had to walk in unfortunately and I just got stared at by the people behind the counter. Waited for about 5 minutes and asked if I could get help, and I got another stare. Decided to go to the bathroom while I waited and the bathroom was completely trashed, no soap, paper towels or anything. Decided to eat somewhere else where I know the workers are washing their hands. They really should do secret shoppers if they don’t already.
… moreJayla Simmons
This Bojangles is usually one of the best but because of this incident tonight i will not be back.
I went in to grab a 12 piece family meal for dinner tonight and everything was great until I received my food at the counter. I took a look at everything and noticed that they left out the biscuits, coleslaw, and the 1/2 gallon of tea so basically half the meal, thankfully i caught it and was able to get the rest of my order. When i get home to eat the chicken it tasted burnt and old like the grease was old and then the chicken had sat out. My family couldn’t eat that so i took it right back and tried to get some fresh chicken. One of the workers claims it was fresh this time round but it wasn’t, it was cooked out of the same batch i had just brought back and then i get home again only to notice that i only have 10 pieces of chicken. I refuse to go back again, worst $50 spent
… moreI went in to grab a 12 piece family meal for dinner tonight and everything was great until I received my food at the counter. I took a look at everything and noticed that they left out the biscuits, coleslaw, and the 1/2 gallon of tea so basically half the meal, thankfully i caught it and was able to get the rest of my order. When i get home to eat the chicken it tasted burnt and old like the grease was old and then the chicken had sat out. My family couldn’t eat that so i took it right back and tried to get some fresh chicken. One of the workers claims it was fresh this time round but it wasn’t, it was cooked out of the same batch i had just brought back and then i get home again only to notice that i only have 10 pieces of chicken. I refuse to go back again, worst $50 spent
John Doe
Great staff!
Came in late for a pickup order. Order was picked up by another customer.
Staff were able to make it right promptly without going through online form.
Saved my dinner
… moreCame in late for a pickup order. Order was picked up by another customer.
Staff were able to make it right promptly without going through online form.
Saved my dinner
Bonnie Spring
Placed an order for 5 sandwich meals. Pulled up to the window to a rude female who then took my payment and told me to pull into a spot. I’m sorry, it’s lunch time and you have nothing made? Then she comes out and shoves the bags at me. No sorry for your wait! I get that it’s fast food but common courtesy should still be expected. Oh and no straws for the 5 drinks either! Take your money to a different location!
… more