Stephanie Martinez
First time I had been in here since the remodel of the store. Customer service was very courteous and food was given within a few minutes. Forgot to add the points to my app . The customer service on the app couldn’t do it.
… moreWilliam
the worst Wendy’s i been to ordered the fish sandwich and it was not fresh at all after I asked for it fresh. the put pickles on the spicy chicken sandwich. none of them where fresh. they closed the lobby after we left at 9:15. they where playing dirty rap music that was vulgar and I had my children with me. this took place march 6th at 9pm at the Kellogg and Broadway location. as a general manager in this business is not acceptable by any means, I would be ashamed of my crew working that shift..
… moreVictoria A
The gif was cold. When we asked for fresh fries, the girl looked at me like I was bothering her and told me to throw them away. It took over 5 minutes to get fresh ones. By then we were finished with our barely warm burgers. I expected a little more from this newer model Wendy’s. At the least, a welcoming smile. Won’t be returning.
… moreT Stewart
Found a hair in my burger today was not the best experience. When I presented my issue to staff member Wendell he stated that the meal was almost gone and wat did I want to do I wanted me e money back and that’s when he made it a issue like I was lying about the hair. The cook that prepare my burger came up and was just looking and I said it was her hair. The manager finally came up and apologized and refunded my money. I will not be returning there and I also feel like Wendell should have stayed in his place since he couldn’t rectify the concern.
… moreDafne Ramos
Ridiculous! I am typically patient, having worked in customer service. I ordered three meals, and the wait was about 15 minutes. Not only that, but upon receiving the order, they forgot the shake. We waited an additional 5 minutes, and nothing happened. I decided to go down and talk to the lady who had handed us our food, and we told her about the shake she had forgotten. I asked for two additional BBQs, and you would think they would give them to me, especially after the inconvenience. Nope.
… moreAlice Howard
Forgot most of my order and I waited 30+ minutes even though no one was here and I ordered in the app. No sauces, no sour cream, all of my food was cold. 0/10. Staff at this location need a reality check.
… moreP Aktut
After attending a Hockey game at the arena my son and I went back to the hotel to change and decided to walk to this Wendy’s since our research said it was open until midnight. This was Saturday 18 Oct 2025 at 10:41pm. As we approached, 3 workers smoking outside told us they were closed. The lights inside were all on and we had witnessed a car in the drive thru as we approached. Not wanting to cause a scene, we decided to leave. This is why I am giving this Wendy’s a sub par rating.
… moreBrianna Duran
I ordered 4 meals plus a cinnabun now who serves a hard cinnabun pull apart. I love Wendy’s but this is the worst service I’ve had will not come to this location ever again
… moreLee Hardesty
Food was severed hot, fast, and fresh. Used a coupon and got a good deal on some breakfast sandwiches.
… moreDarryon Cush
Ppl in back wouldn’t adress the line kept yelling for somone who was cleaning the bathroom then came out and started hanging food without washing hands…
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