marcus
Unfortunately, I had a bad experience here yesterday. I was visiting a very dear friend that was in the ICU. I needed something quick to eat to beat traffic heading home. I will say this is a very convenient location, just right off the highway & a block away from the hospital. I had good service but that was pretty much it. Everything I ordered was cold & old. I needed food obv. but man what a let down. Bathroom was also gross with random trash in it. Was not impressed whatsoever. Abysmal.
… moreDavid Hubbard
My family of 6 was able to eat here for only $26!!!! That was a total of 5 different biggie bags. Used the app and had a $4 off $20 coupon! I asked if the meals could be individually bagged and that resulted in extra food. My family and I were very happy with this Wendy’s experience! Great job to the team this afternoon as it was a Saturday during lunch rush!
… moreC. Jennings
Stop by to get lunch. Was served a cold undercooked junior bacon cheeseburger. It completely raw once I split it in half.
… moreFrankie Alka
I was not even able to complete my order because the lady working the drive through was a complete smart ass and was trying to argue with me about my order. I said “can I get a spicy #3 meal, large, with a coke please?” She responded unintelligibly so I repeated my order because I was not able to comprehend what she was saying. Then she responds, with an attitude saying, “so u wanna large coke as your dipping sauce?” I’m not sure why she felt the need to act like this. I literally could not believe that she was trying to talk back and be a smart ass to someone she’s never met. If you don’t want to work customer service, then don’t. No one is forcing you.
… moreO Schneider
Door dashed some food from this location, my Cinnabon “pull-apart” couldn’t even be pulled apart, it was rock hard when I got it, not even edible almost like it had been sitting out for awhile, for something that’s more expensive than a breakfast sandwich I expect it to be edible at the very least. Incredibly disappointed.
… moreJack Bishop
This location used to be our favorite Wendy’s because of it’s convenient location. But due to the crappy service, we’ll never go back. We went to the nearby Home Depot to pick up some supplies and decided to swing into Wendy’s for a delicious Wendy’s chicken sandwich and a big burger. When we pulled in it appeared they were closed as there were no cars in the drive thru and it looked dark inside. But I drove around the front and saw a couple of vehicles parked by the front door and could see a group of people inside sitting together, so I continued thru the drive thru to place our order. No one acknowledged we were there. I sat for a minute and finally said hello. I got a response so we placed our order, a Classic Chicken Sandwich, no mayo, a Dave’s Big Bacon Classic, no mayo and no ketchup, and a large Frosty. Silence. Then the order taker asked if I could repeat, so I repeated everything. They acknowledged “no mayo, no ketchup” and I heard a chuckle in the background. I was given a total, but the order screen wasn’t working, so I simply pulled up to the first window. No one was there. I could see a person or two walking around inside and after sitting at the first window for a minute I pulled up to the second window where I could see someone standing. The window opened and the person inside handed out a little bag and took my debit card. I looked inside the tiny little bag and saw two sandwiches and napkins, then turned to retrieve my debit card. First thing I noticed was no receipt, but we were in a hurry to go home so I didn’t give it a second thought. They opened the window again and handed out my wife’s Frosty. I said Thank You (got no response) and we drive off. My wife was enjoying her big chocolate Frosty and we didn’t pay any attention to the bag contents until we got home about ten minutes later. We were both very hungry after running errands so we sat down the pulled the contents from the bag. Two sandwiches, one wrapped in Wendy’s paper and one in Wendy’s foil. They both seemed very small for what we ordered. When I unwrapped the sandwiches there were two pitiful chicken sandwiches, slathered with mayo. We’ve ordered the Classic Chicken sandwich before and it’s always been a big fried chicken breast. These were both puny little chicken patties the same as you would normally find on a chicken biscuit. I never received my Dave’s Big Bacon Classic. I was angry but not inclined to drive 4 miles back to the Wendy’s to complain. I dug into my sandwich and pulled the chicken apart because it appeared to me to be artificial chicken at first. It was crappy. Both of them were. We never put mayo on our sandwiches yet both were drowned in mayo. We were not happy, to say the least. The chicken patties were not even as big as the tiny bun they were on. I don’t know who the franchise owner is but I think they should give up this location to someone who cares about the food they serve and who they hire as employees. If I could have given less than one star, I would have. I see by the numerous other one-star reviews that this location seems to have a problem. Wendy’s corporate should make a visit to this location and see if they can change how this Wendy’s is operated. It’s a good location, and in a good part of town. It’s a shame the way this owner runs this Wendy’s. As a rule I love Wendy’s food, but I’ll never stop by this Wendy’s ever again.
… moreAmy
When our order arrived we were missing the taco salad. I sent an email through the same app as we ordered asking them to deliver the taco salad no response. I’ve tried calling several times and no one will answer the phone. This is the third time this has happened from The Dupont Circle Wendy’s. Not a happy customer
… moreDevin Howlett
Great Kendrick is a great worker made sure I was straight deserve a raise
… moreKelly
This is the best Wendy’s in Louisville. I’m a grad student and drive 20 mins any time I want a burger. The staff is super helpful and suggest hacks to save money and get the burger you want. Very polite, clean Wendy’s, and helpful staff!
… moreJustine Medley
Took 5 minutes to take my order at 8am on a Saturday when I was the only car in drive thru. Pulled up, waited Another 5 MINUTES then drove off. Will not waste my time waiting for what was probably going to be OLD food anyways. Hopefully with all the nice and new restaurants around, this Wendy’s it will be forced to close this location down and replace it with something better.
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