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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 6 AM–11 PM |
| Wednesday | 6 AM–11 PM |
| Thursday | 6 AM–11 PM |
| Friday | 6 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 6 AM–11 PM |
| Monday | 6 AM–11 PM |
Address and Contact Information
Address: 2000 18 Mile Rd, Sterling Heights, MI 48310
Phone: (586) 939-6518
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
tom
Every time I come here it’s such a wait.
Two cars in the drive through and only me in dining room and I still have wait 15 to 20 minutes.
How many mornings I ordered a steak bagel just to get some burnt bacon on a bagel.
This was my quarter pounder today.
I paid 10$ for this
And I sure did not ask for a like of pickles in the middle of my sandwich..
I will be going to hall road and mound now that they are open
… moreTwo cars in the drive through and only me in dining room and I still have wait 15 to 20 minutes.
How many mornings I ordered a steak bagel just to get some burnt bacon on a bagel.
This was my quarter pounder today.
I paid 10$ for this
And I sure did not ask for a like of pickles in the middle of my sandwich..
I will be going to hall road and mound now that they are open
Norm Westphal
How hard is it to get an order right? This location doesn’t give you what you order, several things missing from my order. This is the second McDonald’s in Troy I won’t return to. Service was really crappy. And, the sandwiches were literally thrown together.
… moreChristian Tenant
We pulled up to the speaker and we were asked if we were using the app today and I said yes. At that point I gave my code and no one responded, I waited and waited and then finally started saying hello hello. Nothing for a few minutes. Finally drove up to the window. At that point somebody came to the window after a minute or two and looked at us like we were crazy and then she said how can I help you. I said we sat at the speaker and so on and so on. She just looked at us like we were dumb and then walked away. Couple minutes later a different person came back to the window and then said may I help you and ask for our code and so on. After a few more minutes of back and forth, we were then handed a bag of fries which we ordered, and two half full drinks which we argued about but the woman was quite honestly too stupid to process what we were telling her. This place is a hell hole and you should avoid at all costs!!!
… moreAp G
Do not go here. If you order any sandwich they will throw a cracked onion or one pickle. Very cheap McDonald’s and poor customer service avoid this one at all cost!
… moreTrevor Hornibrook
Honestly this McDonalds needs help. I have never had such a horrible experience with McDonalds as I did today.
1) First, I waited about 30-35 minutes in the drive through to be presented the wrong order. I wanted a number 7 and only got a cheeseburger. I even corrected the guy before taking my payment and it was still wrong. After telling the drive through lady, I got a very rude response. I was told I would need to go back around, which is baffling because they messed it up. I’d really recommend to the manager to talk to their team about customer service.
2) After negotiating at the window, they said I would have to pay for the rest of my food, which was fine I just wanted my meal. But the quality between the two burgers is astounding. One burger has a lump of diced onion just plopped right on top, while the other has a couple sliced onions. The buns were also different as well. The diced onion was uneditable from all the onions they put on. I’d recommend to the manager to take a look at what is going on in the kitchen, I uploaded some pictures for you to look.
3) Finally and the most disappointing/frustrating thing was they totally butchered my toddlers order. I ordered a 4 piece nugget meal with ranch and apples, and got 4 nuggets, no apples and no ranch. My son likes the nuggets with ranch and likes apples, not trying feed him a bunch of fries, so he basically ate nothing. If you have a child you can understand my frustration.
All in all it was a horrible experience. I had to go and get food from Wendy’s. If you are a customer wondering if you should come here or not, I’d honestly save myself the headache and go somewhere else.
… more1) First, I waited about 30-35 minutes in the drive through to be presented the wrong order. I wanted a number 7 and only got a cheeseburger. I even corrected the guy before taking my payment and it was still wrong. After telling the drive through lady, I got a very rude response. I was told I would need to go back around, which is baffling because they messed it up. I’d really recommend to the manager to talk to their team about customer service.
2) After negotiating at the window, they said I would have to pay for the rest of my food, which was fine I just wanted my meal. But the quality between the two burgers is astounding. One burger has a lump of diced onion just plopped right on top, while the other has a couple sliced onions. The buns were also different as well. The diced onion was uneditable from all the onions they put on. I’d recommend to the manager to take a look at what is going on in the kitchen, I uploaded some pictures for you to look.
3) Finally and the most disappointing/frustrating thing was they totally butchered my toddlers order. I ordered a 4 piece nugget meal with ranch and apples, and got 4 nuggets, no apples and no ranch. My son likes the nuggets with ranch and likes apples, not trying feed him a bunch of fries, so he basically ate nothing. If you have a child you can understand my frustration.
All in all it was a horrible experience. I had to go and get food from Wendy’s. If you are a customer wondering if you should come here or not, I’d honestly save myself the headache and go somewhere else.
Corey Borkowski
ATTENTION ALL POSSIBLE GUESTS….I would drive a little further to the next McDonald’s, look at Burger King, or just get the hospital food from the café.
To be the closest McDonald’s to the hospital and put out this type of is honestly just a terrible decision by the owners and managers of this location. I’m confident that this location is more than busy enough to ignore these requests and reviews however to serve this quality of cold, not fresh, left over chicken pieces is so disappointing.
A 10 piece nugget, 2 mcchickens, fries, and 2 pops, when there is a line of cars…. all of this food should have been hot and fresh not made for lunch when the order was made at 3:30pm.
I’ve called and left a voicemail and will be following up with the receipt review, and am going to call again until there is an acceptable solution for this lack of quality provided.
Service wasn’t great, staff was not happy or smiling… simply need to do better.
Wife picked up or order while I await surgery and this is just a let down. I am definitely not loving it.
… moreTo be the closest McDonald’s to the hospital and put out this type of is honestly just a terrible decision by the owners and managers of this location. I’m confident that this location is more than busy enough to ignore these requests and reviews however to serve this quality of cold, not fresh, left over chicken pieces is so disappointing.
A 10 piece nugget, 2 mcchickens, fries, and 2 pops, when there is a line of cars…. all of this food should have been hot and fresh not made for lunch when the order was made at 3:30pm.
I’ve called and left a voicemail and will be following up with the receipt review, and am going to call again until there is an acceptable solution for this lack of quality provided.
Service wasn’t great, staff was not happy or smiling… simply need to do better.
Wife picked up or order while I await surgery and this is just a let down. I am definitely not loving it.
Leann Tubbs
I just went to McDonald’s for dinner. My sweet tea was so clear. It looked like they just put a tea bag in water for 30 seconds. I know they hire a lot of young ppl but do they check and may sure they can read?? I really don’t think I have ever had my order correct.
… moreCole Anders
One of the worst experiences I’ve had at a McDonald’s. I went to pick up food for my family and when I got home I realized they forgot my sandwich, which is fine not to mad. I went back through the drive thru showed the lady at the window my receipt and drove up to the second window where the lady bagging the food walked up and started telling my that it was in the bag and pretty much calling me a liar. I ended up giving up and going through a 3rd time to get a mcChicken because I needed to eat and the staff wouldn’t help me at all. Never go to this restaurant and fire that lady bagging the food please. I’ve worked in a fast food kitchen for almost a year now and I’ve never seen something so unprofessional.
… moreWolf Blood
Ordered drive-thru a #9 large (2 cheeseburgers meal) The employee at the drive-thru was kind, professional, accurate, and speedy.
The large coke as always was refreshing and hit the spot. The French fries were hot, fresh, and delicious. However, the cheeseburgers were horrible. The bun was stale, hard, and cold. Along with both patties they were room temperature at best. I ordered them without pickle and mustard with extra onion and ketchup. So I know it hadn’t been sitting under heat lamps as it had to made fresh. If that is fresh I am appalled. Atmosphere gave a 3 star because it was a drive-thru order. I wouldn’t even give them to my dog.
I doubt McDonald’s will ever be the McDonald’s resturaunt I grew up to and used to go to as a kid on rare occasions. Where the patties were cooked fresh on the grill and prepared upon receiving order.
Now it’s just nasty processed patties and, get them in, get their money, and get them out. What a shame. But as an American on the go, in a hurry. I know I will return again, sad but true. I have also realized less busy areas like upnorth McDonald’s do it right where the food is fresh, hot, and delicious. Service is always kind and greeted with a smile. They live dogs and always give treats to my boy Koda.
… moreThe large coke as always was refreshing and hit the spot. The French fries were hot, fresh, and delicious. However, the cheeseburgers were horrible. The bun was stale, hard, and cold. Along with both patties they were room temperature at best. I ordered them without pickle and mustard with extra onion and ketchup. So I know it hadn’t been sitting under heat lamps as it had to made fresh. If that is fresh I am appalled. Atmosphere gave a 3 star because it was a drive-thru order. I wouldn’t even give them to my dog.
I doubt McDonald’s will ever be the McDonald’s resturaunt I grew up to and used to go to as a kid on rare occasions. Where the patties were cooked fresh on the grill and prepared upon receiving order.
Now it’s just nasty processed patties and, get them in, get their money, and get them out. What a shame. But as an American on the go, in a hurry. I know I will return again, sad but true. I have also realized less busy areas like upnorth McDonald’s do it right where the food is fresh, hot, and delicious. Service is always kind and greeted with a smile. They live dogs and always give treats to my boy Koda.
Kim Nash
Aria is an excellent worker remembered my granddaughter and I from a previous visit. Good worker and very sweet.
… more