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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Family-friendly chain for burgers on housemade sesame seed buns, plus salads & shakes.
Address and Contact Information
Address: 3315 10th Ave S, Great Falls, MT 59405
Phone: (406) 727-6988
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Great Falls | Fuddruckers®
3315 10th Ave South, Great Falls, Montana, 59405, USA Store Profile Image Hours of Operation phone Phone: (406) 727-6988 map See Map / Get Directions
Our Menu | Fuddruckers®
Since 1980 we’ve been dedicated to doing one thing better than anyone else: making the world happy, one great hamburger at a time. A mission of this …
Fuddruckers Great Falls, MT – Facebook
We will be open starting tomorrow from 11:00 – 8:00 for take out orders each day of the week. Call us at 727-6988 to place an order for pickup. As in the past, …
Reviews
Carolyn Jones
At Fuddrucker’s, their food is not disappointing. I thoroughly enjoyed the juicy hamburger, and the generous amount of lovely toppings that actually amounted to a side salad on my plate. The sauerkraut option served as dressing for my ‘salad’. My mouth still waters when I remember. With the bar of toppings, you can fix food the way you like it.
… moreCarly Sommerfeld
I called an order in and selected what I was eating based on the menu prices online (due to being on a budget). When I arrived to pick up and pay, I asked the clerk to cancel the drink, so I was purchasing the food only. The cashier told me it was $19.49. First, I asked why the price was so high, it said $8.99 on the menu. She informed me that the prices have gone up. I said okay (it is what it is). I asked if she could put $10.00 on my card, and I would pay the rest in cash. She looked at me like I was crazy. She replied with, “I’ll try.”
Here is the dialog:
Me: Well, if you can’t, can you let me know?
Her: It looks like you had enough on your card, it all went through.
Me: I know I had enough, but I didn’t want it all ran on the card.
Then I walked away.
Her: Mam, you need to sign that receipt.
Me: No, I don’t. It went through.
Her: Man, you need to get back here and sign that receipt. I need that receipt.
Me: You actually do not need my signature (however, I walked back and signed it). During this time, another lady (I am assuming a manager???) came over and said:
“Wait, wait, wait. What is going on here.”
Me: I asked her if she could split my payment with card and cash, but she doesn’t know how.
Manager: No, she doesn’t. She’s new.
Me: So, couldn’t she ask?
Manager: No, she couldn’t. I was busy.
Me: Wait, what? You were busy, so she couldn’t say, ‘hold on, let me ask’?
Manager: No, and how dare you talk to her like that……she’s new….
Me: You’re joking, right?
I have no idea what was said after that- she kept talking as I walked away. As I am waiting on my food, she yells to me that they can just refund me. I said, it was already paid for. Then she said: How dare you talk to a young girl like that.
Another lady (who was very nice), came out and hands me cash. I continue to stand there because I did not ask for a refund, nor did they tell me they were not going to serve me. They thought they would “out-smart” me? I’m not sure.
When I finally pick up my cash, I notice it was $3.50 short. I asked the “nice” manager, “what am I paying for?”
Her: We just refunded you the amount you paid.
Me: No, I paid $19.49.
Her: I just voided your charge.
Me: No, I paid $19.49.
She looked confused, walked over to the cash register, then came back with the $3.50.
Her: Oh, this was for the drink you ordered. Do you have a drink?
Me: No. In fact, I asked her to cancel the drink before I even paid.
She hands me the cash, and I walk out. A lot of drama.
Whether or not I am in the right, here’s what I learned. That “so-called” manager and Fuddruckers are doing that “young girl” a disservice by not training her properly, or making her feel like she cannot ask a question. She was in the middle because she “didn’t know how,” was too afraid to ask, or just didn’t care. I will not be the only one asking for something different. I didn’t get upset because the girl didn’t know how to run two different payment methods or that she was new. I got upset because of the communication. Customer service is a tough job. If you cannot deal with the public or a request (a simple one at that), then you are in the wrong field. A simple, “I am new,” “hold on one second, let me ask,” or, “no, we cannot do that here” would have been sufficient. Instead, it was taken by a manager who refused to do her job and help or say, “I’m sorry, I was busy. Let me fix that for you.”
… moreHere is the dialog:
Me: Well, if you can’t, can you let me know?
Her: It looks like you had enough on your card, it all went through.
Me: I know I had enough, but I didn’t want it all ran on the card.
Then I walked away.
Her: Mam, you need to sign that receipt.
Me: No, I don’t. It went through.
Her: Man, you need to get back here and sign that receipt. I need that receipt.
Me: You actually do not need my signature (however, I walked back and signed it). During this time, another lady (I am assuming a manager???) came over and said:
“Wait, wait, wait. What is going on here.”
Me: I asked her if she could split my payment with card and cash, but she doesn’t know how.
Manager: No, she doesn’t. She’s new.
Me: So, couldn’t she ask?
Manager: No, she couldn’t. I was busy.
Me: Wait, what? You were busy, so she couldn’t say, ‘hold on, let me ask’?
Manager: No, and how dare you talk to her like that……she’s new….
Me: You’re joking, right?
I have no idea what was said after that- she kept talking as I walked away. As I am waiting on my food, she yells to me that they can just refund me. I said, it was already paid for. Then she said: How dare you talk to a young girl like that.
Another lady (who was very nice), came out and hands me cash. I continue to stand there because I did not ask for a refund, nor did they tell me they were not going to serve me. They thought they would “out-smart” me? I’m not sure.
When I finally pick up my cash, I notice it was $3.50 short. I asked the “nice” manager, “what am I paying for?”
Her: We just refunded you the amount you paid.
Me: No, I paid $19.49.
Her: I just voided your charge.
Me: No, I paid $19.49.
She looked confused, walked over to the cash register, then came back with the $3.50.
Her: Oh, this was for the drink you ordered. Do you have a drink?
Me: No. In fact, I asked her to cancel the drink before I even paid.
She hands me the cash, and I walk out. A lot of drama.
Whether or not I am in the right, here’s what I learned. That “so-called” manager and Fuddruckers are doing that “young girl” a disservice by not training her properly, or making her feel like she cannot ask a question. She was in the middle because she “didn’t know how,” was too afraid to ask, or just didn’t care. I will not be the only one asking for something different. I didn’t get upset because the girl didn’t know how to run two different payment methods or that she was new. I got upset because of the communication. Customer service is a tough job. If you cannot deal with the public or a request (a simple one at that), then you are in the wrong field. A simple, “I am new,” “hold on one second, let me ask,” or, “no, we cannot do that here” would have been sufficient. Instead, it was taken by a manager who refused to do her job and help or say, “I’m sorry, I was busy. Let me fix that for you.”
Jen Rickey
Everything about this restaurant was amazing!! The food is outstanding. The burgers and fries were soooo good. I love the condiment and toppings bar for the burgers. Everyone getting exactly what they want on their burger is perfection. And those fries!!! Yeah I mentioned them again! They were that good. lol
The restaurant was clean and had a small little arcade area. The service was great too.
We honestly can’t wait to come back to Montana just to eat here. I’m a Burger Aficionado and this place has burgers exactly the way they should be. High quality beef, great bun, and lots of options for toppings equal perfection.
… moreThe restaurant was clean and had a small little arcade area. The service was great too.
We honestly can’t wait to come back to Montana just to eat here. I’m a Burger Aficionado and this place has burgers exactly the way they should be. High quality beef, great bun, and lots of options for toppings equal perfection.
Lucas Timmsen
First time trying out Fuddruckers. It did not disappoint. Took the family out for burgers and man was I not prepared for the volume and quality. We all got different burgers and sides and no one was unhappy. Burgers were all cooked correctly to order, and the condiment buffet was a delite. The chili cheese fries were out of pocket!
We will definetly return.
… moreWe will definetly return.
Michael Barreca
We don’t have you guys anymore in Missoula. Drove all the way here for those frys and cheese sauce. That big giant filthy burger. The atmosphere and staff were great. I applaud this company in their hiring diversity as you can appreciate the opportunities given to some folks.
… moreJennifer Hanson
We loved this place. I asked for a very well done burger. My burger came quite some time after my friend got hers, but they took the time to properly cook it, as I had requested. The options for burger toppings were vast, and fresh. The only problem was the diet coke tasted terrible, but there were other options, if we wanted.
Huge shoutout to the kind gentleman who was clearing tables & cleaning on Saturday. He was very friendly, helpful, and kind. He really seems like a wonderful asset to the Fuddruckers team!
… moreHuge shoutout to the kind gentleman who was clearing tables & cleaning on Saturday. He was very friendly, helpful, and kind. He really seems like a wonderful asset to the Fuddruckers team!
Lori Ann Schamber
This is the second time we have stopped at this fuddruckers. The first time was amazing and we figured as we head back to Canada we would stop again. This time we really didn’t enjoy the visit, I understand it was busy but the restaurant was not clean. I think the worst was the woman calling out orders with her mouth full of food. We will not be returning.
… moreNational Parks or Bust
Fudds is definitely a Montana staple and has been for years. I’ve always loved this restaurant for their beef and chicken options. They have amazing shakes and Wilcoxins ice cream. The servers were very friendly and the service was fast. As with everything the prices are coming up but the food is definitely good.
… moreGhost J
Very good food. I take my family here and they all love it. We get bison burger with our burgers most times. The tots are always crispy and perfect! We wash it all down with a delicious oreo milkshake!
… moreKen Wederski
I tried the Elk Burger. It was delicious!
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