serenity rudzinski
My daughters and I had an amazing time dining here, BUT what happened after is what makes this a five star review.
In the chaos of taking two babies to dinner, I forgot my retainer at the restaurant. After realizing, I called in tears, and spoke with Danielle. She immediately took action, and soon after called me back to tell me they found one of them! I then got permission to go through the trash in attempts to find the other one. Upon arrival an employee named WILL was already inside the dumpster taking trash bags out. He was in below freezing temperatures with me for well over an hour sorting through trash, offering new bags & gloves, offering drinks, and a break in the warmth. We talked the entire time about life, how much he loves his job and how amazing of a manager Danielle is, and more. I must say this restaurant is SO BLESSED to have such a kind and dedicated employee. I even tried to tip Will for his help, but he wouldn’t take it, he simply helped a struggling mother out of the pure kindness of his heart. THIS MAN DESERVES A RAISE, A REWARD, RECOGNITION! I’m genuinely hoping someone higher up reads this and realizes how valuable of an employee he is, and that he receives something in return for his efforts. I’ve never been met with such kindness from a stranger. I cannot wait to return to this restaurant simply because of both Danielle and Will. Also, if you’re wondering, no we did not find the other retainer after searching through the trash. I would do it again though, especially if Will was there haha!!
… moreNancie Balun
First time at Chili’s and had a hot and spicy fun time!!! The food was very tasty! Amanda, are server, was so helpful when my dish was too spicy hot!! She immediately got me a new dish, and my taste buds were restored! Get price on beers and a President’s Margarita!! Cheese cake is heavenly!!
… moreKandise Perkins
Had Emily as our server and she was fantastic and very attentive! We were a party of 10, and she handled everything smoothly. The food came out fast and fresh, and everything was delicious. Chili’s is our favorite place to eat with large groups.
… moreTerrylee Reynolds
Every Sunday for the past two years I go to your Horseheads location.I sit at the bar and have a couple of drinks and a snack or a meal. The bartender introduced herself the very first time I stopped in. Her name is Neiko. I am also in the food business. She’s very attentive and friendly to all the patrons at the bar. Quite honestly she is the reason I keep coming back. It’s more like spending time with a friend than someone who is just there to do her job. I would love to have someone like her working for me and I hope you realize how valuable she is to your company
… moreGamze Dagdelen
My first time here after wanting to try this out. First impression was good. The place looked nice and welcoming. The servers are so attentive and nice. The food was so heavy for me but delicious. I loved my time here and would like to come back once I visit USA again.
… moreGia Cella
As a self proclaimed chili’s connoisseur, I must say that this here chilis is the most wondrous food consumption facility that has ever crossed my paths. The service was absolutely fantastic. Honestly the best service I have gotten at any restaurant that I can remember. I wish I remembered both of my servers names but I can only think of Natalie at the moment. Regardless, everyone there was incredible! 10/10
… moreTom VanSant
Disappointed in the wine list. Last visit waited until meal was half gone before drinks arrived. Had to call manager over. Place was NOT busy, maybe just severely understaffed.
… moreYvonne Wolfanger
I had the 3-part appetizer. The crust on the chicken tenders was hard. The black bean egg rolls had little filling. The mozzarella was 2 thick patties instead of sticks, very greasy, and the crust didn’t stay on. Hubby had hamburger sliders. He enjoyed them.
… moreJames Reynolds
I have been coming to your horseheads location for the past couple of years. I enjoy sitting at the bar, having a couple of beers and watching sports on the televisions located in the bar area. I had the pleasure of meeting one of the bartenders named Neiko.My wife and I are retirement aged and really don’t spend a lot of time away from home. Purposely drive to this location from our home 30 minutes away. We have a Chili’s in our hometown, but choose to come to this specific location mainly because the bartender is so friendly. I hope you realize what an asset she is to your company.
… moreSue Ann Jaffarian
I seldom go to Chili’s, but I was meeting a friend here for dinner. I might have to start going back to Chili’s more often. I ordered their brisket burger and it was outstanding. So were their fries. My friend got the chicken and shrimp fajitas and said it was very good. Our waitress was personable, fast, and attentive. What more could you want?
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