The Pancake House & Grill

  4.3 – 1,481 reviews   • Breakfast restaurant

Social Profile:

Family owned, not a chain breakfast and lunch bistro serving 100% cooked to order, highest quality homemade food. Great sandwiches, angus burgers and salads. Family owned & operated since 1962. DINE IN UNTIL 2;15PM, call in, carry out, DoorDash and Uber Eats delivery. Service dogs allowed.

Chain serving signature pancakes & other American breakfast classics all day in dinerlike digs.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery The Pancake House & Grill 23505

Hours

MondayClosed
Tuesday7:30 AM–2:30 PM
Wednesday7:30 AM–2:30 PM
Thursday7:30 AM–2:30 PM
Friday7:30 AM–2:30 PM
Saturday7:30 AM–2:30 PM
Sunday7:30 AM–2:30 PM

Address and Contact Information

Address: 7633 Granby St, Norfolk, VA 23505

Phone: (757) 489-1060

Website:

Menu Photos

Order and Reservations

Order: Order online

Photo Gallery

Related Web Results

The Pancake House & Grill | Norfolk VA – Facebook

The Pancake House & Grill. Family owned and operated for 63 years. Fresh squeezed OJ, great burgers, sandwiches and salads. Breakfast & Brunch Restaurant · …

The Pancake House & Grill – A Breakfast Haven in Norfolk, VA

The Pancake House & Grill · See Hours · $10–20 · 7633 Granby St, Norfolk, VA 23505, United States · +1 757-489-1060. Discover This …

The Pancake House & Grill Wards Corner Norfolk, Va – Order Online

The Pancake House & Grill Wards Corner Norfolk, Va. 7633 Granby Street, Norfolk, VA. Opens tomorrow at 7:30AM. A La Carte. Crepes. Egg Combinations.

Reviews

Jennifer Copeland
I really wanted to like this place. I’ve heard great things about the deep-fried French toast, so I made three separate attempts to dine here. Unfortunately, the inconsistency has made it impossible to ever recommend this establishment.
• Attempt 1: Showed up on a Monday, only to find they were closed.
• Attempt 2: They were forced to close early due to plumbing issues. I understand things break, so I gave them the benefit of the doubt and tried one more time.
• Attempt 3: I arrived at 12:30 PM (well before their 2:30 PM closing time). I waited 20 minutes to be seated, only for the manager to finally come out and announce they were closing the kitchen two hours early due to a backlog.
After wasting my time on three separate occasions, I’m done. Reliable service is the bare minimum for a restaurant, and this establishment clearly isn’t interested in providing it. No amount of good food is worth the frustration of not knowing if a business will actually be open when they say they are. Save your time and go somewhere that actually values your patronage.
… more
Jasmin Sullivan
I was so excited to try this place because I went for a birthday brunch but it was nothing special unfortunately. Service was very slow. The waitress was a little rude and forgetful. She completely forgot to bring out some of the order! I had the French toast which lacked flavor and almost tasted like the bread was old. The mimosa barely had any alcohol in it. The only thing I did like was the cheesy grits. But overall I’ve had way better experiences elsewhere with less time spent. Not worth it for the money I spent including 20% gratuity!
… more
Bridgette Marlow
Okay, listen….I really thought Norfolk had some of the worst food I’ve ever tasted in the United States… until I came here. This place completely changed my mind. I barely got a picture because I was too busy scarfing everything down. It was that good. And the prices? Super reasonable for how fresh and flavorful everything was.

Yes, there was a bit of a wait and the food took a little while to come out, but honestly, it was worth every second. The pancakes? Definitely made from scratch. You can taste the difference. And praise be, they actually season their food! I was genuinely impressed.

Our waitress was super sweet, and the service felt personal even though they were busy. The only downside is the parking situation, it’s a little tricky, but that’s honestly the only complaint I have.

If you’re hungry and want food that’s cooked with love, this is it.
… more
Dwight Dove
Great hidden little gem!! Was very pleasantly surprised by the ambiance and service!!! This was a choice on a whim and well worth the visit. The service was impeccable and highly attentive. The food was great and the portions were generous, especially the French toast. Will definitely be back again.
… more
K B
I’ve come here about 5 times, only 1 has been disappointing. This last time was perfect (as far as food). Service could be worked on.
I hate being rushed to order, greet me first. Ask if I’ve been here before, offer specials or what’s popular.. give me a few (not 2-3 mins) then take my order. I’ve had this experience at least 3/5 times coming here so far, so maybe you guys can work on not rushing your guest.

Also, if you’re closing/closed, instead of staring first down to leave, kindly say you’re closing lol. Verbal communication goes a longggg way! Other than, I’ll certainly be back.
… more
Takeyia Sherrod
Popped in here after PT one morning. Only a few minutes outside of Norfolk Naval base. Great service and a home feel. Coffee was fresh. I ordered the grilled corn beef hash with scrambled eggs cheese added. Friends ordered the strawberry pancakes, omelette, pancake stack. All food was fresh and came out quick. Definitely a hidden gem and the price is very reasonable. Check them out! Full bar also is a plus.
… more
Alana Schaak
This Cafe is both modern and clean, yet captures the old diner atmosphere that makes us reminisce in such a delightful way. Of the many diners my friends and I have tried in the area while completing duties on base, this one was our favorite. Many diners had ‘meh’ food that none of us cared one way or the other about, but the food here was delicious every time. And they did NOT shirk on the presentation; it was lovely. Theresa was our waitress a few of the times we visited and she was fabulous and so attentive, as well as kind and a joy to talk to! We enjoyed all the oldies songs they played, too. What a great place! We’ll definitely be coming back on our next assignment here 😉
… more
Kyle Malone
Good food, nice place, poor service.

BLUF: The food is good and not too expensive, the dining area is clean and well organized, but the wait time from order to table was very long and staff were cold and didn’t seem interested in interacting or communicating. Except, they are very interested in the tip you leave.

We had breakfast here around 9:30-9:45am, and the place was clean and seemingly inviting and comfortable. The initial interactions with staff were friendly and we were relatively quickly seated in a not too busy dining area.

Ordering drinks and receiving them didn’t seem to take too long, but the wait after ordering food (Kid pancake combo, pigs in a blanket, and sausage & fries for my wife with food allergies) was easily 20-25 minutes.

During this extended wait, we didn’t notice a large amount of to go or delivery orders coming out, and you can see in the images that the place was not very busy. However, the wait staff never checked in on us or tried to communicate any reason for the long wait. The only additional interaction after ordering came when they brought the butter out and gave my son a refill on his drink.

The food was good, and if not for what happened during the payment transaction, this place may find itself in the 4 Star range for me. However, the wait staff made my wife feel uncomfortable as she paid (I was in the restroom).

The staff held the POS machine in their hand and stood over my wife during the transaction. On the tip screen, there are three choices between 20%-27% and a “custom” button. While there may have been no intention to apply pressure to my wife, This kind of transaction is a common tactic used by people/businesses to pressure higher tipping. And while we can’t say for sure that they wanted to be pressuring, there are also signs in/on the business encouraging tipping, and the whole combo feels purposeful.

By not being overtly (at least until the payment) malicious, the staff had earned a common 15%-18% for this kind of restaurant and food, but the discomfort of the transaction situation caused my wife to pick the middle option just to get out if the place faster. This is another reason why I feel the whole transaction was the way it was on purpose.

The food is good though, and the facility is clean, but we have no interest in coming back.
… more
Hawks All Pro
Gina was wonderful and served us well. We had to try the blueberry pancakes. They were delicious. Also tried out their stuffed strawberry French toast. The food was hot and cooked to perfection.
We have a new breakfast spot.
Come try out the Pancake House and Grill
… more
Justin Coultman
I’ve been here before but it has been a few years before they remodeled. The food was REALLY good and the steak I had in my omelet was very seasoned and tender. And you also get large portions of food as well. The service was decent but it could have been better. The situation that really made my experience bad was a customer brought in a guy that was less fortunate to get him some food just from paying attention he did suffer from mental health issues. So while the guy was there they were nice to the man he was paying for the food for, but as soon as the guy left all the staff started talking about him and why did he have to eat in the restaurant and why couldn’t take it to go. They took him from the table he was sitting at and moved him back to the waiting area. People that came in after him got their food while he still was waiting for his food. I felt like that was just so wrong. Just from that I won’t be going back again.
… more
… View more

Leave a Comment