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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 5434 W Daybreak Pkwy, South Jordan, UT 84009
Phone: (801) 253-6047
Order and Reservations
Order: Order online
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Reviews
Corby B.
Nice friendly staff to help you out. I ordered in the app. Picked up and fed the family. Love the Steak Bagel Sandwich and the Big Breakfast. Super busy, yet the staff members were efficient.
… moreP.C. Frailey
This is another McDonald’s where you can’t speak to anyone and it requires you to use their garbage app. Even then, they get the order wrong and provide cold food. It’s my own fault I guess. A grown person should never eat at McDonald’s. This restaurant epitomizes why the chain is considered a punchline. Eat at a gas station first. I’d rather have an egg salad sandwich from a vending machine at a truck stop than to eat here again.
… moreChris
Feedback for our to-go order.
Positive: We actually received the number of items that we ordered.
Negative: Our order included 2 SAUSAGE, EGG, AND CHEESE McGriddles. However, we received one with no egg, no cheese. We received the other with no cheese.
It’s bad enough that I have to take nearly everything out of the bag to verify that our order has the number of items ordered. But apparently, now we have to unwrap all sandwiches in order to verify that everything is on said sandwiches, then re-wrap and bag everything before leaving with our order?!
… morePositive: We actually received the number of items that we ordered.
Negative: Our order included 2 SAUSAGE, EGG, AND CHEESE McGriddles. However, we received one with no egg, no cheese. We received the other with no cheese.
It’s bad enough that I have to take nearly everything out of the bag to verify that our order has the number of items ordered. But apparently, now we have to unwrap all sandwiches in order to verify that everything is on said sandwiches, then re-wrap and bag everything before leaving with our order?!
darrin clark
Reviewing mostly as a delivery driver and the customer service at this location is the absolute dirt worst. These aren’t McDonald’s problems, they’re this locations.
I had to take a break eating and delivering there in 2023 and recently started going back. But same staff, same issues.
The worst is the unkempt man manager with a man bun. He seems intoxicated and is always on duty when something happens. Ever since 2023 he’s been an issue with a few times his crew also seeming stoned.
Regardless of manager on shift-
Regularly mark orders as finished when they’re not, lying to the delivery app to hide their bad wait times. Just today 1/11 the unkempt manager marked the order finished twice when it wasn’t without communicating with me (lobby was empty).
Customers are actively ignored for minutes at a time even though they’re the only ones who unlock the bathroom or can take cash. This is especially frustrating when there’s a mistake on your order which they don’t apologize or thank except for a few girls working the counter.
Regularly watch them do dozens of drive thru orders before a single delivery, even if the lobby is empty but me.
Other managers regularly ignore English speaking drivers but have close relationships with Spanish speaking.
Just this week in 2026 this all happened again. But also I had to call out the skinny blonde kid for lying to the store director about helping me. He never does help so I spoke up and now he holds a grudge.
The same blonde kid kept me waiting one day 20 mins past pickup time not communicating, when he finally did he told me they didn’t have enough food and focused on other orders instead. The cook just laughing like not her problem. It took a half hour to pick up (not the only time) while cars flood through the drive thru.
Minus 5 stars for consistency.
This location is the reason I’m glad Door Dash now allows you to block receiving deliveries from restaurants.
… moreI had to take a break eating and delivering there in 2023 and recently started going back. But same staff, same issues.
The worst is the unkempt man manager with a man bun. He seems intoxicated and is always on duty when something happens. Ever since 2023 he’s been an issue with a few times his crew also seeming stoned.
Regardless of manager on shift-
Regularly mark orders as finished when they’re not, lying to the delivery app to hide their bad wait times. Just today 1/11 the unkempt manager marked the order finished twice when it wasn’t without communicating with me (lobby was empty).
Customers are actively ignored for minutes at a time even though they’re the only ones who unlock the bathroom or can take cash. This is especially frustrating when there’s a mistake on your order which they don’t apologize or thank except for a few girls working the counter.
Regularly watch them do dozens of drive thru orders before a single delivery, even if the lobby is empty but me.
Other managers regularly ignore English speaking drivers but have close relationships with Spanish speaking.
Just this week in 2026 this all happened again. But also I had to call out the skinny blonde kid for lying to the store director about helping me. He never does help so I spoke up and now he holds a grudge.
The same blonde kid kept me waiting one day 20 mins past pickup time not communicating, when he finally did he told me they didn’t have enough food and focused on other orders instead. The cook just laughing like not her problem. It took a half hour to pick up (not the only time) while cars flood through the drive thru.
Minus 5 stars for consistency.
This location is the reason I’m glad Door Dash now allows you to block receiving deliveries from restaurants.
Curtis Olsen
I made the mistake of ordering food at the Daybreak Parkway McDonald’s by Smith’s. I had to wait for over an hour to get our food. The staff acts like they don’t care and were very rude when I asked about my order. The restaurant is filthy (see attached, and I have more pictures). I saw one employee dealing with garbage in a garbage can then go right back to cooking without changing his gloves or washing his hands. Other employees were just standing around. No one seemed to care about actually serving food… Requests to speak to a manager or have my order refunded were refused. When my order finally came out it was wrong. When I tried to get it fixed, they accused me of lying and walked away. Terrible service terrible experience. I will not be back.
Update… We were in a hurry and tried this McDonald’s again… Big mistake. Sandwiches were not made to order. Drink area still a mess. My chicken sandwich didn’t even have a bottom bun. Do yourself a favor. Go somewhere else.
Update 2… 12/29/2025… My kids talked me into it… We tried this crap show again. Placed the order on the app. Over 40 minutes later we finally got some food… The parts of the order we received were made wrong. Had to go back and get the rest of the order. The staff was rude and treated the customers like crap. There was a huge group of people in the lobby all waiting for food. Yet almost nothing was coming out of the kitchen. They need to get their act together. Don’t bother going here.
… moreUpdate… We were in a hurry and tried this McDonald’s again… Big mistake. Sandwiches were not made to order. Drink area still a mess. My chicken sandwich didn’t even have a bottom bun. Do yourself a favor. Go somewhere else.
Update 2… 12/29/2025… My kids talked me into it… We tried this crap show again. Placed the order on the app. Over 40 minutes later we finally got some food… The parts of the order we received were made wrong. Had to go back and get the rest of the order. The staff was rude and treated the customers like crap. There was a huge group of people in the lobby all waiting for food. Yet almost nothing was coming out of the kitchen. They need to get their act together. Don’t bother going here.
E west
I recently visited McDonald’s and was pleasantly surprised by the exceptional customer service and cleanliness of the store. From the moment I walked in, I was greeted with a friendly smile and a warm welcome. The staff went out of their way to ensure that my order was accurate and that I was satisfied with my meal.
What impressed me the most was how clean and well-maintained the store was. Despite being a busy location, the floors were spotless, the tables were wiped down regularly, and the bathrooms were immaculate. It’s clear that the management team takes pride in keeping the restaurant clean and presentable.
Overall, my experience at this McDonald’s was fantastic. The customer service was top-notch, and the cleanliness of the store exceeded my expectations. I highly recommend this location to anyone looking for a quick and satisfying meal. Keep up the great work, McDonald’s
… moreWhat impressed me the most was how clean and well-maintained the store was. Despite being a busy location, the floors were spotless, the tables were wiped down regularly, and the bathrooms were immaculate. It’s clear that the management team takes pride in keeping the restaurant clean and presentable.
Overall, my experience at this McDonald’s was fantastic. The customer service was top-notch, and the cleanliness of the store exceeded my expectations. I highly recommend this location to anyone looking for a quick and satisfying meal. Keep up the great work, McDonald’s
Alejandro
Absolutely horrible service. I ordered a BigMac with no onions, no pickles through the drive thru. I get home and realize the burger has onions, so I drive back to the drive thru with the BigMac I was given to get my order right. I spent 10 minutes trying to explain the situation to a poor kid who didn’t speak a word of English. I then wait for 15 mins at the drive thru window, and the manager comes to hand me the exact same cold burger without saying a word. After realizing the burger was the same, I call the manager to try to explain the situation to her. She comes up, doesn’t say anything to me, and just rolls her eyes at me while I explain for the third time that I just don’t want pickles and onions in my burger. Had to wait another 10 mins at the window to finally get the burger. When I got home, I realized the burger was missing many other things, like lettuce and sauce, but it’d already been over an hour since my initial order. If the manager doesn’t have the decency to say “sorry” even once, and is so confidently disrespectful, there’s not much we can expect from the store and the workers either.
… moreSimona Hendrix
I placed an order on the mobile app to pick up in the drive-thru. When I got there, I waited for about 10 minutes to get to the second window. There was already someone waiting in the space in front of me and the girl at the window told me to go to the drive-thru parking stall #1. I waited there for 20 minutes with no food and no updates.
I decided to go inside and ask about my order, and since I had my kids with me, it was more worth it to just eat inside than take it home. When I got to the counter, all the employees were in the back and by the drive-thru. Around 3 or 4 of them glanced at me and went back to what they were doing, not saying anything to me or anyone else. After a few minutes, a cashier finally came to the front to ask what I needed. I said I had been waiting in stall #1 for 20 minutes and she had no idea what I was talking about. She had to talk to multiple different people while showing them my receipt before locating my order. She apologized for the wait and gave me my food.
My kids wanted to play in the play place (of course) so we sat at the last, dirty table available in that area. There were many adults and 4 or 5 kids who were taking up all the other tables. They let their kids run wild, literally screaming at the top of their lungs. I tried to grit my teeth and bear it as long as I could. My son eventually had one of their kids stand right next to him and scream and my son covered his ears and looked helplessly at me and finally one of the parents said something. That was the only time though. No employees came anywhere near the play place to clean or ask the people to be quieter. We weren’t there for more than 10 minutes before I couldn’t take it anymore.
You might think I’m just being grouchy, but I have kids and I know they just scream sometimes. This was more than that as the adults were not paying attention to the children and letting them all just scream. If they’re going to scream, take them to a park.
On top of all of that, the snack wrap was gross as the chicken finger inside tasted like it had been sitting in the warmer all day.
… moreI decided to go inside and ask about my order, and since I had my kids with me, it was more worth it to just eat inside than take it home. When I got to the counter, all the employees were in the back and by the drive-thru. Around 3 or 4 of them glanced at me and went back to what they were doing, not saying anything to me or anyone else. After a few minutes, a cashier finally came to the front to ask what I needed. I said I had been waiting in stall #1 for 20 minutes and she had no idea what I was talking about. She had to talk to multiple different people while showing them my receipt before locating my order. She apologized for the wait and gave me my food.
My kids wanted to play in the play place (of course) so we sat at the last, dirty table available in that area. There were many adults and 4 or 5 kids who were taking up all the other tables. They let their kids run wild, literally screaming at the top of their lungs. I tried to grit my teeth and bear it as long as I could. My son eventually had one of their kids stand right next to him and scream and my son covered his ears and looked helplessly at me and finally one of the parents said something. That was the only time though. No employees came anywhere near the play place to clean or ask the people to be quieter. We weren’t there for more than 10 minutes before I couldn’t take it anymore.
You might think I’m just being grouchy, but I have kids and I know they just scream sometimes. This was more than that as the adults were not paying attention to the children and letting them all just scream. If they’re going to scream, take them to a park.
On top of all of that, the snack wrap was gross as the chicken finger inside tasted like it had been sitting in the warmer all day.
Camila Ortega
Would give 0 stars if possible, My coworkers and I stopped by for a quick bite and ordered simple items — two cheeseburgers with extra onion and a McDouble with extra onion. When we got our food, there were no onions at all. We went back and politely explained it to the manager, who said they’d remake the burgers. We checked again — still zero onions.
When we came back around a second time, the manager acted completely oblivious and offered no accountability or real fix. It’s not about the onions at this point — it’s about attention to detail and basic customer service. Really disappointing experience for such an easy request. No name tags, no gloves, no onions. Third time is a charm ig.
… moreWhen we came back around a second time, the manager acted completely oblivious and offered no accountability or real fix. It’s not about the onions at this point — it’s about attention to detail and basic customer service. Really disappointing experience for such an easy request. No name tags, no gloves, no onions. Third time is a charm ig.
Kimball Gardner
Took probably half an hour to get through the drive thru line. I’ve seen other locations handle this traffic in 5 minutes, so it’s definitely a problem with this spot specifically. I’d recommend the Herriman location instead, not too much farther away. The food was right but it had cooled off by the time we got to it. Not coming back here!
… more