Carolyn Silar
This restaurant was empty at 2:30 when I walked in no one was there and the 2 women in back looked at me and continued doing something no welcome no hello no I’ll be with you soon. I decided to go to the bathroom and when finished walked up to the counter and was ignored again. I walked out. I use to live by a Pollo Loco and ate there 3 times a week I will never return to this location. I’ve always been happy with your chicken even read about the ma who created Polo Loco admired him much. Now I know why the parking lot and your location had not one customer yet waiters who obviously don’t give a damn and are ruining what little business you hope to have….there are way too many other welcoming business’s that welcome customers. Good luck
Love
… moreNancy Wallior
I ordered a classic chicken tostada & chips. Chips were stale. The flour tortilla shell for the salad was rancid tasting! Perhaps the oil was bad or they sat out too long. Haven’t eaten here in a long time and I won’t eat here again! It used to be delicious
… moreMariah Mattes
I went through the drive thru around 5 pm. Mind you no one was behind me. The customer service through the drive through was great and wasn’t an issue. I got a chicken pollo bowl, no beans and no onions. When I got home and ate the food, I noticed it had multiple cilantro stems in the food. I understand with cilantro there might be some stems. However some of these stems were huge and could pose a choking hazard to someone. Also some of the chicken was burnt. I gave it 3 stars because the customer service when I went through the drive thru was the only saving grace.
… morenithin george
Decent place , it’s better than what I had else where from an El pollo . Good bargain for a nice meal . Staff were responsive and quick . Chicken is well cooked , tender and has great texture. Beans seems bit watery , nevertheless it’s fine . There coupon is well worth.Will go there again
… moreAndrew Keel
We eat at El Polo Loco in many cities. This time we stopped in Lodi. Besides being a little higher in price, the food and service were both excellent.
… moreHector Osorio
I like the food same as the dinning area. Always clean and food is always fresh.
… moreJim Powell
Good food for a fast food dinner. Really like their salads too.
… moreMaureen Lourenco
Mayre Ibarra is the best most amazing worker ,she has the best customer service! we love this el pollo loco location
… morePaula Huff
The food and service is always great and to top it all off, it is healthy for you!!!!
… moreJan Murrell
I love this place every time I come in to this area I stop here so I think I’ve been there six times within the last 6 months I love it I love the food I love all the new salads that they’ve added!
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