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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Mount Pleasant, TX at 2002 N Jefferson | McDonald’s
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Reviews
Darrell
The burger was NOT done! It was also sloppy. I couldn’t eat it. I ate the fries, which was barely over half full, although hot and tasty, and gave the almost-raw burger to my dogs. Also, when I attempted to fill my cup with Sprite, the nozzle shot soda all over my arm. My buddy was getting Dr. Pepper and it was all fizzy. If I had read the reviews about this location I would have chosen to eat elsewhere. Update: since my original post, the restaurant replied with the link to customer service, which I attempted to use. The website is down for maintenance!! This location does not give a damn about anything except making money!! How long, or what has to does it take,
to get the health department involved?
… moreto get the health department involved?
Christopher Evans
Fries were old, dry and cold. I ordered a burger with no bun, no fork provided. The kids happy meals, even though they asked us which sauce, came with no sauce. These people flunked.
… moreKaylee Belcher
I’m usually not one to do this and I’ve been to this location with only the problem of no sauce (no big deal), but what happened yesterday was just ridiculous. I ordered through the app. I ordered 3 smoothies, 1 large, 1 medium, and 1 small. My family was going to pick it up for me. Well they get there and the machine was being cleaned so couldn’t make it, understandable. The workers told my dad I would have to do it through the app and they couldn’t give me a refund there. So I went on the app, then realized I actually can’t do it through the app (this was my first time needing a refund). Well I called and they said I’d have to go back up there to either get the smoothie or the refund, I was confused and irritated by this point. My family had to go back to town so I asked them to just go ahead and get the smoothies instead of the refund. She comes back with only the one large drink (not her fault she didn’t know), but still. I still haven’t got my money back for the other 2.
… moreBillie Stevens
I went to the drive thru at 6:45 this morning, started my order of a biscuit with just cheese , girl repeated it back as a sausage biscuit with cheese. I said just a biscuit with cheese no sausage. Another voice came on the speaker and said we are taking your order be respectful. I was never disrespectful, merely correcting the order… I never replied back about the unnecessary scolding just proceeded to finish my order with no response… the car next to me was then prompted to order. When finished a voice came back on the speaker to me, when I started my order again silence and no response so I drove off… your employees really need a lesson in how to treat your customers. I might add I went to Whataburger and was greeted very nicely and respectful. And after reading other reviews, bad service and filth seem to be the norm.
… moreMichael Kunaschk
First chicken sandwich was old and dry, I had to spiit it out because it was inedible. They did remake it and replace it with a fresh one. Either lower the times allowed in the bins or throw them away when you’re supposed to. Anything past those times are supposed to be inedible by your standards. Perhaps better training or better management is needed
… moreAnthony Gomez
No Coke items on the menu out don’t they know people are coming to eat food restock on time or close. Need to remember your customers are what keep you open keep them happy. Don’t make excuses.
… moreMark Fountain Jr
I ordered a 60$ purchase on the mobile app. Went to the McDonalds that was wrapped around. Waited.. waited… went inside. It was 30 min before I was even acknowledged. Gave my mobile order. Everything. Told..just a min. Then nothing. 45 min…into an hour…I said..” oh my God. I’ll just get in the drive through.
I wait another 20+ min…get to the speaker and the person acts like he can’t understand me. Then says no…he can’t find it. But the mobile order…is literally in my hand.
1st window.. and the staff says he can’t read my order on the phone.
Is rude…and at that point I am getting very upset. I have severe anxiety and as I’m beginning to develop symptoms of an attack i call my husband who is on speaker now. Finally a manager asks me for my order number. I give it..she said..ok I got you. I pull to the next window and the manager at the window..humilliates me! He makes fun of me, addresses my husband onspeaker by name as im in tears asking for m6 husbands support..”hi , marrrk” he says. and laughs at me when he says…no she don’t got you… she said( referring to the female manager) she don’t got you.
I’m at that point going into a full blown panic attack… and as I am saying this out loud …the manager laughs as I begin hyperventalating. He literally starts laughing while I’m trying to breathe.
My 4 yr old is in the backseat…I manage to pull to the back where it worsens. An ambulance has to take me from the McDonalds. My blood pressure is triple digits on both ends and my heart is beating 120+ .. My family makes it there ( as im still in the ambulance having recurring panic episodes) before we pull off and I spent 2 hrs in the ER trying to break the panic cycle. I have been too crushed by this to even contact them and too humiliated to even address it and so have depended on my husband to get the money back that we were charged. And a whole month later…some woman..finally!…from McDonalds called and told him they reviewed footage and seen us in the drive through and received something. A complete lie. Now it’s insult to injury. So you do a customer like that… #1..how. how could another human do another human like that
.. you cause them serious.. … discusting harm…and Now … steal their money and continue to harm them. What is this place. What is it worth… a 60 $ meal.. apparently my sanity. I am sick. Since this …i have not been ok. Hello..McDonalds… i have a paper trail… literally. What is wrong with yall?! I just wanted to move on from it. But now. Now I’m gonna fight it. Because how did I get food…when I was in an ambulance!!!! McDonalds will hear me NOW. How about help me pay the ER bill then…since you want to steal from my babies much less everything else.
How much will you value whats right?
Guess we will find out.
… moreI wait another 20+ min…get to the speaker and the person acts like he can’t understand me. Then says no…he can’t find it. But the mobile order…is literally in my hand.
1st window.. and the staff says he can’t read my order on the phone.
Is rude…and at that point I am getting very upset. I have severe anxiety and as I’m beginning to develop symptoms of an attack i call my husband who is on speaker now. Finally a manager asks me for my order number. I give it..she said..ok I got you. I pull to the next window and the manager at the window..humilliates me! He makes fun of me, addresses my husband onspeaker by name as im in tears asking for m6 husbands support..”hi , marrrk” he says. and laughs at me when he says…no she don’t got you… she said( referring to the female manager) she don’t got you.
I’m at that point going into a full blown panic attack… and as I am saying this out loud …the manager laughs as I begin hyperventalating. He literally starts laughing while I’m trying to breathe.
My 4 yr old is in the backseat…I manage to pull to the back where it worsens. An ambulance has to take me from the McDonalds. My blood pressure is triple digits on both ends and my heart is beating 120+ .. My family makes it there ( as im still in the ambulance having recurring panic episodes) before we pull off and I spent 2 hrs in the ER trying to break the panic cycle. I have been too crushed by this to even contact them and too humiliated to even address it and so have depended on my husband to get the money back that we were charged. And a whole month later…some woman..finally!…from McDonalds called and told him they reviewed footage and seen us in the drive through and received something. A complete lie. Now it’s insult to injury. So you do a customer like that… #1..how. how could another human do another human like that
.. you cause them serious.. … discusting harm…and Now … steal their money and continue to harm them. What is this place. What is it worth… a 60 $ meal.. apparently my sanity. I am sick. Since this …i have not been ok. Hello..McDonalds… i have a paper trail… literally. What is wrong with yall?! I just wanted to move on from it. But now. Now I’m gonna fight it. Because how did I get food…when I was in an ambulance!!!! McDonalds will hear me NOW. How about help me pay the ER bill then…since you want to steal from my babies much less everything else.
How much will you value whats right?
Guess we will find out.
Nolan D. Dunlap
Im a proud citizen of Mv Texas and live to eat and enjoy the restaurants. I have to say McDonald’s hands down has disappointed and failed me so many times this year. From getting my orders wrong thru the drive thru to delivering old burned food. The thing that hurts me the most is when you ask for a remake they give you the wrost attitude. Like if you were in a soup line complaining about the fly doing the back stroke in your bowl. I just learned that when you order ” You must ask for your food to be made fresh” or they will serve you the patties they have that’s left on the grill. Dry or burned. I just dont understand why. Another thing I noticed is the lack of cleanliness of the employees. Dirty pants,some looking 3 size to big on a worker. He had rope on it. Wish I had a picture. Filthy shirts , dirty tables. I could go on about the filth of what the place has become. I’m sure I will, be not visiting here or checking my food right at the counter. If I find any thing not suppose to be there, it not be the end of that. Don’t be afraid to or settle with wrong orders or cold food!!
… moreDona Young
The fish sandwich was raw & soggy fish was not fully cooked. I hope we don’t get sick. The manager and shift manager were rude & would not take a coupon from receipt 2 weeks earlier they took it same restaurant. My nieces chicken nugget, a happy meal nugget, was half raw , and she didn’t say anything till later. Won’t go back to the McDonald’s again bad customer service never said sorry or thank you, didn’t even call our # when half cooked food was ready. Then just shoved i at us when we ask if that was ours just sitting on counter getting cold. No condiments or ketchup then act like it was a inconvenience to stop waiting on drive thru there was 5 people waiting on drive thru no one at inside restaurant to help customers inside restaurant had to to say excuse me we need help they looked at me then ignored me till I had to get loud to get waited on not everyone knows how to use those dumb kiosk
… moreRyan Scrofani
Currently sitting in the drive through. This place constantly has TERRIBLE service and it takes FOREVER to get anything. This will be my last time stopping at this location because I could go into another business and get food faster than this place. Completely displeased. It’s McDonalds, the ABC’s of fast food and you can’t even make that happen.
… more