Juliana Jaynes
Came to get a milkshake and could barely hear the person over the speaker which is totally fine. Honestly a funny inside joke with us North Carolina ppl ◡̈ but then I get my milkshake. It’s basically water and the cup is small compared to the normal sized cup. The shake tasted awful and after two bites I could not finish it. Not to mention the girl working is probably the rudest person there. Usually I don’t have these issues but I’m irritated.
… moreJessica Munson
Service was a bit shower than we would have liked considering we were one of two cars that was in the drive through. The employees at the time didn’t have much of a welcoming personality but food was hot and quite tasty. Not too bad.
… moremaliyah Mckinnwy
I was in the cookout drive thru today, February 22, 2026. While I was in the drive thru I ordered about 5 milkshakes and food. Like a normal customer would. I get to the drive thru window, and this young lady I believed to be named zhaniyah. She asked me if my order was okay, and I said no, because it in fact was wrong. She proceeded to slam the window in my face.
She Then sent 2 people right after me to help, came back and still gave me the wrong stuff, which I did not order. Shortly after this proper young lady come to help me and serves me the food accordingly. Awful, service. This cookout needs better service. They need to do better. Can’t believe they would hire people like this.
… moreAmy G.
I would give service a 4 but at checkout the lady asked if I ordered corn dogs, as the speaker was very static. We ordered chili cheese fries but only got cheese fries, but again the box at the menu needs service. Great shakes, corn dogs on point and kiddo still at the cheese fries. Cookout … Do better by your staff to help them help you. JMO
… moreKatyna Bunn (LPR)
I stopped by Cook Out today to grab lunch for my kids, who are home from college (Order 2030). Unfortunately, the service was extremely poor and reflected poorly on the restaurant’s management.
At the drive-thru window, the cashier told me the system was down and asked me to wait. After an extended wait with no updates, I drove around and saw the same cashier actively preparing my order. When I asked why he hadn’t let me know the system was working again, I received no response.
When I finally received my food, part of my order was missing. I waited at the window for assistance, then honked after no one came. I honked again and heard “I hear you!” Eventually, a bag was tossed out the window toward me, and the employee walked away again.
I parked and walked up to the window to ask to speak to a manager. One employee told me that the cashier had been Eddie, the manager. However, my receipt lists Damien as the cashier, which only added to the frustration.
I’m leaving this review in hopes that the owner sees it and recognizes the need for better training, clearer communication, and stronger customer service standards.
… moreJoe Palko
Just picked up 4 trays of the 4 only 1 tray was correct. It’s crazy that the cooks could care less what is on the ticket or called out. I ordered at the window and watched and listened as he called everything out. It was all right and the receipt was correct too. The food was wrong though. Called corporate and they are sending me 2 vouchers but that sadly won’t fix the issue this location has.
… moreVishvapali Kobbekaduwa
We have always ordered from this and it used to be really good but today was super disappointed. We didn’t get what we ordered for at all. I ordered a shake with my meal and the receipt says shake but I got a lemonade instead. We got a dbl burger with everything on it and chicken wrap. Didn’t get the chicken wrap, the burger was literally a Pattie put in between two buns that’s it.
… moreJillian Huggins
Cook out always has an incredible variety to satisfy every craving you might have; chicken, burgers, ice cream, tacos, corn dogs, bbq, onion rings, and more! They’re open late so you can always hit one after a concert or convention and the milkshakes are some of the best around!! Their vanilla ice cream base is great on its own but the sheet number of options as add-ins has all the potential.
… moreAddy Grace Lunsford
I found this in my milkshake halfway through drinking it. It’s a piece of paper! The cashier was also rude about me switching my milkshake order right after I had said what I wanted. I hadn’t even finished ordering yet!
… moreChristopher Mowry
The cashier shortchanged me and then said he was letting me off without paying a few cents which everyone knows chains don’t do, so basically he stole my money. Then they didn’t even really fill the food container that was extremely small anyway. The service was terrible, because either the employee can’t count, or they pocketed my change.
… more