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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1342 Trollingwood Rd, Mebane, NC 27302
Phone: (919) 304-4393
Order and Reservations
Order: Order online
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Reviews
Yuri Ulytskyi
McDonald’s will always be McDonald’s fast, familiar, and reliable.
Stopped by for a quick bite and the place was clean, the service was polite, and the food came out fresh and hot. Nothing fancy, just that good old-school fast food consistency.
The interior was actually pretty cozy, and I liked how easy everything was to order.
A good pit stop when you need to refuel simple, predictable, and no drama.
Not gourmet, but does the job.
… moreStopped by for a quick bite and the place was clean, the service was polite, and the food came out fresh and hot. Nothing fancy, just that good old-school fast food consistency.
The interior was actually pretty cozy, and I liked how easy everything was to order.
A good pit stop when you need to refuel simple, predictable, and no drama.
Not gourmet, but does the job.
Jeff
Great place to run thru the drive thru and grab breakfast before work real quick. Just ALWAYS use the app. By the time you get to the window the food is ready and hot and you will definitely save lots of money. Build those points up and get FREE food. Love it!
… morejohanna rice
I am a patient person and I understand if the place is busy. But there was no line the place wasn’t packed. A person came by the window several times and walked away. I placed an online order like 10 mins ahead of me getting there…. yet no one came to the window. 3 people drove around us. But we were coming from a funeral and just wanted to get food and go home.
When a lady drove to the window and honked they came to the window so we did the same because I had already paid.
I hope service gets better. Everyone has a bad day I get it…but.. that was wrong
… moreWhen a lady drove to the window and honked they came to the window so we did the same because I had already paid.
I hope service gets better. Everyone has a bad day I get it…but.. that was wrong
Alfredo Hernandez
A company this large should not tolerate leadership of this caliber. Melissa, who introduced herself as the General Manager, handled this situation extremely poorly. Before I could even explain the issue, she came out with an attitude and immediately escalated the situation instead of listening.
The original problem was simple: I ordered a kids’ milk. The manager at the speaker misunderstood me three separate times, repeatedly asking what kind of kids’ meal I wanted. Each time, I calmly clarified that I was not ordering a kids’ meal—just a kids’ milk.
I was traveling and needed milk for my daughter so she could nap, which is why I chose what I believed would be a convenient and reliable option. Unfortunately, that expectation was not met. Having a bad day is not an excuse for dismissing a customer. Melissa told me, “You ordered a milk, goodbye,” and shut the door before I could explain what happened.
This interaction explains the culture at this location—it reflects the leadership running it. Being located in a gas station does not justify unprofessional or rude behavior. Both Melissa and the managers involved should be reevaluated. I was later told by the window staff that the person who took my order was also a manager, which makes this even more concerning.
… moreThe original problem was simple: I ordered a kids’ milk. The manager at the speaker misunderstood me three separate times, repeatedly asking what kind of kids’ meal I wanted. Each time, I calmly clarified that I was not ordering a kids’ meal—just a kids’ milk.
I was traveling and needed milk for my daughter so she could nap, which is why I chose what I believed would be a convenient and reliable option. Unfortunately, that expectation was not met. Having a bad day is not an excuse for dismissing a customer. Melissa told me, “You ordered a milk, goodbye,” and shut the door before I could explain what happened.
This interaction explains the culture at this location—it reflects the leadership running it. Being located in a gas station does not justify unprofessional or rude behavior. Both Melissa and the managers involved should be reevaluated. I was later told by the window staff that the person who took my order was also a manager, which makes this even more concerning.
Ricky Ayers
Came in drive thru with a mobile order for breakfast and had a problem with order and manager on duty made it right …didn’t get your name but thank you so much …wish there was more like you at mcdonalds …and guy who brought out my food was very polite …great freaking customer service is hard to find in fast food nowadays
… moreTerry P Dennison
15 minutes in a drive through with only 2 cars ahead of me. Asked twice if I’m using the app, then finished the order with horrible attitude. “Is that all? iight pull around. Can you give me my total? Well if it ain’t come up on the screen then I don’t know”…. Worst customer service I’ve ever gotten. Also I ordered a Mc double but they gave me a double with extra pickles and they rung up a cheese burger with no pickles. Also workers standing around on their phones and not moving with any sort of urgency. Handed me my food and did not say thank you or anything. Just handed the food and closed the window. Is this how nc Donald’s operates now?
… moreChris East
I dont often leave 1 star reviews. But this place deserves 0 stars. I stop at Trollingwood Road every trip to my moms since I prefer Pilot and Flying J truck stops. Today, my son wanted McDonald’s. We went to Pilot first and used their restroom, which was clean as always. Then, we went back in McDonald’s and I decided to place an order at the kiosk. While I understand this philosophy given todays economy, I prefer to order at the counter. Anyway, the order was placed, grabbed the placard for table 8, and sat down with the expectation that food would be brought to the table. While sitting, I observed employees taking multiple orders and customers ordering at the kiosks. One employee taking orders was walking around extremely lazy, almost like a zombie. After 20 minutes of waiting and watching 10-12 people get their food, many of whom came in after me, we got frustrated. Keep in mind that we ordered a McChicken combo and a new spicy Jalepeno burger combo. I decided to go to the counter and wait. Another customer also had issues with his order not being ready. While I stood at the counter for 5 minutes waiting to be acknowledged, a worker came by and said loudly, Table 8! Thought the placard said they will bring order to you, guess not. I said, “You can take that food back, I want a refund.” After some back and forth with my complaint, I handed the receipt to the lady. She refunded me my money and even got that WRONG!!!!!! At least 90 cents short. Talk about a complete failure. I don’t complain often, but these folks are overpaid and don’t care. They walk around lackadaisical and could care less. If I had gone to Bojangles across I-40, I would have had no issues based on past experiences. The management team at this location needs some guidance and hard truth or should be completely replaced. While convenient, I would avoid this location at all costs. 30+ minute wait, wrong refund amount even with the receipt, no manager cared to make it right and filthy table that I wiped off myself. The lady still offered me the food, and I refused out of fear it would have been tampered with. We left and drove past Raleigh to eat. Much better experience. I work in customer service daily, and I would be embarrassed to have this staff working for me. They wouldn’t be employed long. Avoid this location at all costs!!!!!!!!!
… moreLori Herron
We used curbside pickup and the wait kept dragging on. After waiting for over 40 minutes, I dragged my bad hip inside, and they were coming out as I was going in. No apologies for the wait. The food was not hot, and some of it was not prepared correctly. The beverages were also wrong. I do not expect gourmet food, it’s McDonald’s. But I don’t think getting it quickly (dast food after all!) and having it served hot is too much to expect
… moreDonna A.
HORRIBLE!!
I ordered my lunch 10 min before my 30 min lunch break on the mobile app…my lunch break is over and still havent gotten my order…only 1 customer in the store other than myself..instead, I got a nasty attitude, back to work still hungry, and it only costed me $15 .
How can someone work in customer service and dislike customers?
Never again!!
… moreI ordered my lunch 10 min before my 30 min lunch break on the mobile app…my lunch break is over and still havent gotten my order…only 1 customer in the store other than myself..instead, I got a nasty attitude, back to work still hungry, and it only costed me $15 .
How can someone work in customer service and dislike customers?
Never again!!
Silver Bear
6 AM Sunday, there’s about four customers in the place. EVERY TABLE IS FILTHY!
Quick service, friendly staff, but dirty tables.
… moreQuick service, friendly staff, but dirty tables.