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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kenosha is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
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Reviews
Nathalia Llanos
I placed an online order for three breakfast sandwiches, and unfortunately two of them came without eggs. I’m giving three stars because when we called to report the issue, the staff was very cordial, apologized, and offered options to resolve the situation.
Even though the order was incomplete, the food itself is always great. This is the second time something like this has happened to us, so I hope next time the order is checked more carefully. We really love the food and will keep coming back.
And also, please fix the drive thru microphone, we had to pull to the window because the associate didn’t hear us.
… moreEven though the order was incomplete, the food itself is always great. This is the second time something like this has happened to us, so I hope next time the order is checked more carefully. We really love the food and will keep coming back.
And also, please fix the drive thru microphone, we had to pull to the window because the associate didn’t hear us.
Shivakumar H
It looks like a vintage restaurant. The store is understaffed with heavy customers. The staff tries their best to serve the customers. It was very crowded when we entered. We ordered through kiosk for Togo. We had the pagers which never buzzed. We were waiting for our food. Neither it was appearing on the display nor my name was called. Finally all the names started disappearing and then I had to ask the kitchen staff about my food. It was sitting on the counter for a while. The staff was apologetic. It’s really appreciated. The restroom was pathetic. The urinals were filthy and urine was everywhere. They were never cleaned I believe. It’s not restaurant problem rather we customer also needs to keep it clean.
… moreAlysia
There was a mishap with my order; but the cashier was able to get the manager to locate my order. Only giving it 4 stars because I think they should have a more obvious place for dine in orders
… moreDr Agatha Wrobel
I had such a fantastic experience at this location that I just had to share! The new management has completely transformed the atmosphere — the whole place feels cleaner, more upbeat, and genuinely welcoming. From the moment I walked in to the moment I left, I was met with smiling, friendly faces that made the visit feel warm and personal. My meal came out timely, even during the lunch rush, and was made correctly despite all of my custom requests.
I ended up staying for a few hours, and during that time I happened to overhear a managers’ meeting. The energy in the room was so positive, focused, and contagious in the best way. It’s clear that the leadership team is passionate and working hard, and that energy absolutely trickles down to the rest of the staff and the overall experience.
The Kenosha Panera has stepped up its game. If you haven’t been in a while, it’s definitely worth another visit — the vibe alone will make your day brighter!
… moreI ended up staying for a few hours, and during that time I happened to overhear a managers’ meeting. The energy in the room was so positive, focused, and contagious in the best way. It’s clear that the leadership team is passionate and working hard, and that energy absolutely trickles down to the rest of the staff and the overall experience.
The Kenosha Panera has stepped up its game. If you haven’t been in a while, it’s definitely worth another visit — the vibe alone will make your day brighter!
Kaitlyn H
I ordered a green smoothie for drive thru pick up at 1:15pm today and when I drank down to half, I noticed paper in my mouth. I then saw PART OF A RECEIPT! I look in my drink and oh my god a whole receipt was in there. I’m not kidding you and I wouldn’t be making this up cause this is so messed up! These workers weren’t paying attention and put a whole receipt in my drink or they did it on purpose. This is so horrible.
… moreElda Arellano
Until this day, panera app has not been a updated. I was inside the restaurant and I approached to place my order. I want it to order a sandwich and the $1 soup deal. She told me that I had order this deal only on the app. I put it to dine in. I did that but when I was going to pay, on the app it said that it was going to take 40 minutes to get the my order. I asked the cashier if I could get my order sooner since the restaurant was almost empty. She asked her manager, he said no. I had to wait those 40 minutes. Outrageous!! I decided to walk out and cancel my order. I understand that there is costumers who placed their orders for carry out. But I want it to dine in. They need to improve on their system or all those deals, let the cashier have authority to it. Is panera here to make more money or lose costumers.
… moreArnold Grahl
Just goes to show not all Panera’s are the same. We love the ones by us. But this location, where I occasionally camp out to work, is often out of ingredients and slow. my sandwich was also tiny. On another occasion, the front desk staff was extremely unhelpful in explaining their change in menu options that dropped the value duets and instead offers levels including classic, signature, premiere etc. items. If you have the option, I’d suggest going to other locations.
… moreDe H
I ordered a pick up order. This was my 1st time visiting this location. The inside of the restaurant was nicely put together. When you enter you are greeted with the smells of the bakery which is front and center. Next time I will be sure to grab a treat. The dining area looked nice and clean. It gave a relaxing vibe. I could easily see meeting a friend for lunch and convo. The food I ordered was very tasty as well. I had a Greek chicken salad and broccoli and cheese soup. Delicious!
… moreEl Er
The food that we got tasted good. However it is over a 30 minute wait to get your food. We had been there catching up on class work so got there around 11:30 and finally left around 6:30. We had lunch and dinner. During the time we were there none of the tables were wiped down. The table behind us has dirty dishes on it the entire time we were there. The woman’s bathroom floor was dirty and all the good soda options were out of order except starry. When we went to order dinner at 5 they were out of bacon, bacon bits and chicken so my son did not get bacon on a sandwich that is supposed to come with bacon but we were still charged the normal price and I had to have a salad with no protein. The green tea had been out for over an hour. Our food had a quoted time of being ready at 5:55 which was 30 mins after we ordered it but it wasn’t actually ready until 6:15. My son did not get a spoon for his soup and did not receive a cookie we paid for. When he went up to the counter to get his cookie they told him they already gave him 2. I went up there and they insisted that he got one with his meal and then another one at the checkout counter. He’s upset that he didn’t get his cookie that we paid but there was nothing I was going to be able to say to get them to believe him he didn’t get his cookie so I had to take the 5 dollar loss. Which 5 dollars for a cookie is ridiculous to begin with.
… moreErica DeBack
Panera Bread – Kenosha, Wisconsin
Panera has long been one of my favorite restaurant brands, known for its reliable soups, bakery items, and coffee refills. Recently, though, the Kenosha location has fallen from my good graces in several noticeable ways.
What I loved before
Consistent menu items I could count on
Friendly staff, especially the longer-tenured team
A comfortable, welcoming dining environment
The coffee program and a reliable rewards system
What changed (recent months)
1) Dining room cleanliness
The dining area feels noticeably less inviting: floors, tables, and surfaces can feel uneven or unclean.
This detracts from the overall experience when you’re trying to sit, relax, or work while enjoying a meal.
2) Coffee program and availability
The coffee buffet or self-serve setup is often missing coffee or left in a state that isn’t appealing.
It’s frustrating to expect a particular beverage and find it unavailable, especially for daily guests with a membership or subscription.
3) Staffing and customer service
The longest-tenured staff members are still the nicest and most professional.
Newer staff are struggling with attitude and professionalism, which significantly impacts customer experience.
I recently interacted with a young, pregnant team member who, regrettably, was rude and refused to share her name or engage constructively after I voiced a concern. It’s never acceptable to be dismissed or disrespected, and the lack of a name can feel evasive.
The incident escalated when I mentioned the mix-up with coffee I didn’t purchase, and a half cup was discarded out of disappointment. The staff member’s reaction did not reflect the courtesy I expect from a Panera employee.
4) Consistency and respect for customers
For patrons who are members and pay monthly for the club, there’s a higher expectation of reliable service and items. Repeated lapses in order accuracy, coffee availability, and respectful interaction undermine that trust.
The feeling of being “disrespected” by young staff, especially when you’re a loyal customer, is not what Panera should strive for.
My take and a path forward
Panera has strong potential here: the brand’s food quality and a generally welcoming vibe should attract regulars. The Kenosha location, however, needs attention to both operations and staff culture.
Actions that could help:
Improve housekeeping and dining area cleanliness to restore a comfortable atmosphere.
Ensure coffee program reliability and visible stock checks to minimize outages.
Reinforce customer-service training for new staff, with emphasis on respectful communication, name sharing, and handling concerns calmly.
Implement a clear protocol for customers who are members, including a straightforward way to address issues and to confirm service recovery.
Encourage constructive feedback channels for customers to share concerns without fear of confrontation.
Final thought
As someone who loves Panera, it’s disappointing to see this location slip. I hope management takes the feedback seriously, addresses cleanliness and service gaps, and returns this Panera to its former status as one of the best around. I plan to continue visiting and will reassess after visible improvements, especially given my monthly membership and frequent coffee visits.
If you’ve also visited this Kenosha Panera recently, I’d love to hear your experience. Have you noticed similar issues, or have improvements appeared?
… morePanera has long been one of my favorite restaurant brands, known for its reliable soups, bakery items, and coffee refills. Recently, though, the Kenosha location has fallen from my good graces in several noticeable ways.
What I loved before
Consistent menu items I could count on
Friendly staff, especially the longer-tenured team
A comfortable, welcoming dining environment
The coffee program and a reliable rewards system
What changed (recent months)
1) Dining room cleanliness
The dining area feels noticeably less inviting: floors, tables, and surfaces can feel uneven or unclean.
This detracts from the overall experience when you’re trying to sit, relax, or work while enjoying a meal.
2) Coffee program and availability
The coffee buffet or self-serve setup is often missing coffee or left in a state that isn’t appealing.
It’s frustrating to expect a particular beverage and find it unavailable, especially for daily guests with a membership or subscription.
3) Staffing and customer service
The longest-tenured staff members are still the nicest and most professional.
Newer staff are struggling with attitude and professionalism, which significantly impacts customer experience.
I recently interacted with a young, pregnant team member who, regrettably, was rude and refused to share her name or engage constructively after I voiced a concern. It’s never acceptable to be dismissed or disrespected, and the lack of a name can feel evasive.
The incident escalated when I mentioned the mix-up with coffee I didn’t purchase, and a half cup was discarded out of disappointment. The staff member’s reaction did not reflect the courtesy I expect from a Panera employee.
4) Consistency and respect for customers
For patrons who are members and pay monthly for the club, there’s a higher expectation of reliable service and items. Repeated lapses in order accuracy, coffee availability, and respectful interaction undermine that trust.
The feeling of being “disrespected” by young staff, especially when you’re a loyal customer, is not what Panera should strive for.
My take and a path forward
Panera has strong potential here: the brand’s food quality and a generally welcoming vibe should attract regulars. The Kenosha location, however, needs attention to both operations and staff culture.
Actions that could help:
Improve housekeeping and dining area cleanliness to restore a comfortable atmosphere.
Ensure coffee program reliability and visible stock checks to minimize outages.
Reinforce customer-service training for new staff, with emphasis on respectful communication, name sharing, and handling concerns calmly.
Implement a clear protocol for customers who are members, including a straightforward way to address issues and to confirm service recovery.
Encourage constructive feedback channels for customers to share concerns without fear of confrontation.
Final thought
As someone who loves Panera, it’s disappointing to see this location slip. I hope management takes the feedback seriously, addresses cleanliness and service gaps, and returns this Panera to its former status as one of the best around. I plan to continue visiting and will reassess after visible improvements, especially given my monthly membership and frequent coffee visits.
If you’ve also visited this Kenosha Panera recently, I’d love to hear your experience. Have you noticed similar issues, or have improvements appeared?