Cesar Caldera
Pretty disappointed. I don’t mind paying money for a good burger but $16 for this? especially when the restaurant is completely empty save for 3 people eating inside is absurd. For an empty place the cheese could have been at least placed on there right, not like they are busy back there. I dont expect things to look exactly like the pictures, but at least put enough of what should be on there for the price. My food and receipt vs the expectation. I should have listened to the empty parking lot when I pulled up, clearly it was for a reason. ( and yes, this price is JUST for the burger, not a meal )
… moreJoe Henry Cobos
This Carl’s Jr. is a complete joke, and the management is the main reason. Javier and Faviola have absolutely no knowledge, no leadership skills, and no business running a restaurant. They are obsessed with “power and authority” instead of doing their jobs, supporting employees, or providing basic customer service.
In the evenings, the store is often run by minors, all under 16, with little to no adult supervision. As a customer, that’s honestly disturbing and unacceptable. It creates a chaotic environment and clearly affects service and food quality.
No restaurant should be operating like that.
The other manager who goes by “Z” clearly only cares about money and nothing else. Customers don’t matter. Employees don’t matter. Quality doesn’t matter. The result is horrible service, poorly run shifts, and a restaurant that feels completely out of control.
Do yourself a favor and save your time and money. Go literally anywhere else. The service here is beyond horrible, the management is incompetent, and this location should seriously be investigated or shut down until it’s properly run.
They keep blinding my review lol
… moreBRAD BURT
Ordered on the app. Staff was very friendly and efficient. They don’t have napkins in the dining area which I think is cheesy. The food is rather pricey. I dined at Carl’s Jr’s in other states last Summer and don’t think they were high priced like this one. Probably a Permian Basin thing. We ordered burgers with what the menu said was “green chilies.” They were jalapeños, not the same thing. To top it off the app charged my bank account TWICE for my first order. That’s not why I consider the food high priced. I would think that even if I hadn’t been dinged twice.
… moreDerek Lemler
Been around Carls Jr. For many years but never tried. Finally decided to give it a try. Burger was okay and they forgot the 2 orders of fries. Should have checked but, there was nobody inside so I figured they would get it right. Overall, it was okay. Might try again but, not the best first impression.
Also, can agree with other reviews that all the workers are young and not so professional. While waiting for my food I listened to a conversation about a worker fighting people and “standing on business” when customers have any order issues.
… moreJorge Sanchez
Carl’s Jr. never disappoints! The lettuce wrap burgers — especially the Guacamole Bacon Burger and the Diablo — are absolutely delicious. Fresh, juicy, and full of flavor! The fries were hot and crispy, just perfect. And the manager was awesome — super friendly, professional, and made sure everything came out just right. Great food and even better service!
… morejleigh meridyth
Staff at mid-afternoon Thurs & Fri 11/20 & 11/21 are Fantastic, Polite & very Nice. The Cali XL burger is 1 of the Best burgers I’ve gotten at any restaurant in 60 years. Thank you fellas at this franchise. You made an old lady happy.
… morealfredo lomas
Haven’t ate here in a while. It shut down in lubbock but I was so glad I came in clean restrooms. Everything looked nice food was good. Workers were respectful. Management came out to see if I needed anything. I will be back to this place again for sure next time I am in town. Food was hot and made fresh and didn’t take long at all
… moreNobu, that’s me
So fast it hurts guys… so fast it hurts.
5 people in line in front of me and had my food on the table ready to eat in 3 minutes. I timed it.
Great quality burger. This is a hard to beat experience in fast food.
… moreZach Orto
Outstanding customer service. My wife didn’t want a sauce on her burger, the cashier took the time to explain that she could have the sauce taken off and she could have what ever she wanted on her burger. I could hear the manager training the staff in the back. She was very professional and spoke clearly and made sure the staff understood. She asked if they had questions after the explanation, and then moved on the the next station. I don’t know the names of the employees, but I came in on 4/30/23 at 11 AM.
… moreAhmed Wasfi
Great customer service from Faby the manager and the young gentlemen working here! Very welcoming, and always smiling! A very lovely branch of Carl’s Jr.
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