Find your nearby Taco Bell at 1310 M89 in Plainwell. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Taylor Osborne
If I could rate 0 stars I would. They fail to maintain their property in the weather conditions. I slid into the curb in the drive thru because they failed to salt. Juli from Risk and Safety claims there’s nothing that can be done with the damage that was caused to my vehicle. Stay away, even more if it’s snowing.
… moreChristopher LaCourse
I go here for lunch every couple weeks and the speed and accuracy is super good. I place mobile orders and pick them up in drive through, and even after customizing my order adding and removing things, they get my order right every time. The drive through lady is also very friendly, and the cinnamon twists actually have cinnamon sugar on them lol.
… moreKade Cook
I’m extremely disappointed and frustrated with my recent experience at Taco Bell, and I feel obligated to share just how unacceptable it was. Finding hair in my food was already disgusting enough, but what happened when I tried to report it was even worse. I called to let the store know about the issue, hoping for at least a basic level of professionalism, but instead I was met with rudeness and indifference. The employee on the phone didn’t apologize, didn’t acknowledge the seriousness of the situation, and actually hung up on me mid-complaint. That is absolutely unacceptable for any business—especially one that handles food.
If a customer takes the time to call about a health-related issue, the bare minimum expectation is to be listened to. Instead, it felt like the staff couldn’t be bothered to deal with a problem they caused. This isn’t just “bad customer service”—it shows a complete lack of respect for the people who spend their money there. It also raises questions about the store’s cleanliness and staff training. Hair in the food is already a clear sign that something is wrong, but staff hanging up on customers makes it even more obvious that the problems go deeper than just the kitchen.
I’m not asking for an over-the-top reaction—just accountability. A simple apology, a replacement, or even a basic acknowledgment of the issue would’ve gone a long way. Instead, I was dismissed, ignored, and treated like an inconvenience. If Taco Bell managers allow employees to behave like this, it reflects extremely poorly on the entire establishment.
Taco Bell needs to seriously reevaluate how this location handles customer complaints, because right now it feels like they don’t care at all. Food safety matters. Hygiene matters. Customer service matters. If a business can’t manage those three basic things, then customers deserve to know so they can spend their money somewhere else. After this experience, I certainly will.
… moreDarlene Bellefeuille
Sat in drive thru at the ordering box. For about 8-10 minutes without be acknowledged once. Cars started to wrap around the building and other customers behind me started honking and yelling at me to hurry up. How can I hurry up when no one is acknowledging me there? Kept saying hello? No response. How hard is it to acknowledge a person? Or say one moment please? I didn’t order. I left because there was only one car ahead of me at that he window and I still wasn’t being acknowledged. Nine cars behind me. This was a hurtful experience and a very disappointing and disrespectful experience from your employees. Sad.
… morePaxton
I usually come here for Lunch/Dinner and tonight, my boyfriend and I came through the drive thru. As we were ordering, the cashier was very snotty and rushing us through the ordering process with absolutely no patience. I understand it can get busy, but there was no reason for such rudeness and hostility to someone trying to order from the menu.
… moreMichael
I saw 2 small cockroaches come out from behind the counter one on the floor and then in the corner on the top by the wall and register. Didn’t even finish my food and just left after I told the manager who didn’t do anything but walk back to the office
… moreFrantic Fish
5-24-25 3PM. SLOWWWWWW
11-2-24… no Baja Blast Zero for a few weeks. Bummer man!
9-29-24… cheez-it tostada I ordered today. Big bummer as this is my first time trying it. It was a mess, and I did not receive a fork. Pretty tasty, but I would not order it again.
6/26/23 slow at the drive thru at 4pm yesterday
(11/10/21) UPDATE- Lowering my rating. Closes randomly without warning to its customers. Closed Easter Sunday, which seemed odd, but ok. One day in the drive-thru I had 5 cars behind me, all eagerly waiting to place orders. I sat at the speaker for a solid 5 minutes, no greetings, no answers. I had to use my cell phone to call the restaurant. I said “hello? I’m outside in the drive-thru and there’s 5 cars behind me.” The gal said to me on the phone, “Oh… uh… we’re closed. The sign I put up must have blown away.” Seriously? It was a Sunday morning before Columbus Day. I drove off and the people behind me in line still sat and waited to place orders. How about you use better practices, place an orange cone at the entrance of the drive, or maybe turn on your headset to let people know that it’s closed. Total waste of my, and others time.
Breakfast menu is always a problem at this location. Last weekend they didn’t have any egg, so I had to get an eggless burrito, which was extremely disappointing. The coffee machine was “broken”
The coffee machine is constantly “broken” I don’t know what’s happened over the course of a year at this location… but yikes! There’s a serious supply issue here. Other examples include not having the correct paper bags, only having size small cups, not having bottled water etc etc. Extremely disappointed.
… moreMegan Brown
Just drive to a different taco bell. Ordered for a family of 4. Not a single thing was correct. Paid extra for chicken and instead I received ground beef. Our chicken quesadilla didnt have any chicken. Next time just tell us you ran out of chicken instead.
… moreJuniper Gates
Waited around 10 minutes for my order to get completed. I ordered a grilled cheese burrito and received what appears to be the contents of a dirty diaper. I am giving a 2 star rating because at least they got the order correct and the food was hot, it was just almost impossible to eat without causing a giant mess.
… moreabc0xyz
Last nights experience was and IS beyond ridiculous. Whoever was working at your plainwell Michigan location last night seriously needs to be fired. My family came there for dinner through drive thru because lobby is closed, at about 7:45pm not knowing they closed at 8pm for Columbus day (or else we would have checked our order before we drove away) The person taking our order repeated everything back and was correct on screen as well. We ordered no sour cream no tomatoes on any of our chicken chalupas. When we got home and went to eat dinner, as if it was intentional… every chalupa had sour cream, one had beef and tomatoes and some didnt even have lettuce or cheese. We went back immediately and were told by, im assuming the manager, a woman, that at 8:02pm they were closed and could neither remake our order because they didnt have the food OR refund us our $35 because they already pulled the drawers… Understandably we were and still are, very upset and ripped off. I still have the bag of food, no receipt because they didn’t give one and my family didn’t get to eat a decent dinner last night. This is completely unacceptable and unbelievable. We all feel it was intentional.
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