Mary Rositas
Horrible! I went through the drive thru on 10/02 around 9:30 pm. My burger was under cooked and the lady who handed us our food was rude. We had waited patiently and received terrible service!
… moreNo Sleep
This Wendy’s has gone down. The menu boards have not worked for months. The workers try to up charge everything and still get order wrong. Seem like they have different rules. They dont even open dinning room on schedule. I tried to walk in.
… moreJudy C.
Impression was fabulous. Manger Emma was helpful and courteous and assisted in getting the items on the menu. Store was very clean. Great family atmosphere.
… moreMia Rodriguez
every time i come here, they mess up my order, even if i use their app to order online. I went last night and they didn’t give me the 10piece spicy nuggets i ordered, i got a small order of fries instead. Called and asked for a refund which the lady on the phone told me she would not give me.
another time i’ve gone and they given me regular instead of spicy nuggets, and another time i got a completely different burger when i ordered a chicken sandwich.
… moreMayra Zamora
January 14 at 3 p.m.
We were given the wrong salad and were unable to get it corrected without bringing the food back, even though I was already at the store. My dad ordered an Apple Pecan Salad but received a Cobb Salad. He has limited English, so he pointed to the top salad on the menu and says he heard Apple Pecan repeated back to him. He didn’t realize it was wrong because the salad wasn’t for him and he trusted that the correct item was given to him. He had already accepted the mistake as a loss and did not plan to return, since driving back after already getting home is inconvenient. However, since I was nearby after work, my family asked if I could stop by and see if the issue could be corrected. I showed proof of purchase, including the receipt and a photo of the salad. Mia, who took my dad’s original order, told me she repeated the order back as a Cobb Salad and that my dad agreed, and said her manager stated the only way to fix the order was to bring the salad back to the store or return another day with it to exchange it.
I understand that some people lie to try to get free food. However, in my experience, when an order is incorrect—something that happens maybe once or twice a year—I have never been asked at any restaurant to bring the food back in order to receive the correct item.
… moreJon
Unfortunately their whole menu display was down. There were people who looked like managers just standing around while the others were trying to fill orders. The lobby was very dirty. At least the food came out in a reasonable time and wasn’t horrible.
… moreCaleb Skaggs
Manager clearly is collecting a check and nothing else. Staff sucked, waited 10 minutes, got almost no bacon on my baconator, cold fries, and the audacity to charge for a sauce pack. This Wendy’s is dead to me and a disappointment to the brand.
… moreJoe Kelly
The food came out fast and hot. The French Fries weren’t bad, but nothing special. The burger was little bity, and both my companion and I immediately thought it was a slider. No more than three bites big. We both wondered if we had ordered a junior meal, but there was no mention on the menu of that being the case. We left hungry and disappointed.
… moreLinda Miller
The girl who too our orders named Mayra was really kind. Went out of her way to make sure we were doing good and that we had everything that we needed in our order. 10/10 customer service, just the service alone would make me want to go back.
… moreTiffany Maryland
Garbage!!!! Never get your order right and then when you try to tell them the order was wrong, they call you a liar in Spanish as if you cant afford to pay for your food. Very unprofessional. Need a whole new crew including management. By far the worse Wendy’s I have every been to, so if you are passing through this town DO NOT STOP! GO TO SAN MARCOS!
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