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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Relaxed eatery offering classic Italian fare such as lasagna, veal marsala & pizza, plus a full bar.
Hours
| Monday | 3–9 PM |
| Tuesday | 3–9 PM |
| Wednesday | Closed |
| Thursday | 3–9 PM |
| Friday | 3–9 PM |
| Saturday | 3–9 PM |
| Sunday | Closed |
Address and Contact Information
Address: 1037 Soco Rd, Maggie Valley, NC 28751
Phone: (828) 926-6216
Website: http://www.frankiestrattoria.com/
Menu Photos
Photo Gallery
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Frankies Italian Trattoria ‹ Where true Italian meets the great smokies.
Ladies & Gentleman!!!! 31/01. Live – Love – Eat – Maggie Valley. 29/10. The Building of a Legendary Pizza. 30/06. Finally ONLINE ORDERING!! 05/11. Well… It’s …
Frankie’s Italian Trattoria | Maggie Valley NC – Facebook
Details · . Closed now. . 1037 Soco Rd, Maggie Valley, NC, United States, 28751 ; Links. . frankiestrattoria.com ; Contact info. . (828) 926-6216. . info@ …
Book Your Frankie’s Italian Trattoria Reservation Now on Resy
Frankie’s Italian Trattoria. 4.7. (4.1K) reviews. Italian. $. Maggie Valley. Share … Frankie’s Italian Trattoria. 1037 Soco Rd. Maggie Valley, NC 28751. Get …
Reviews
Tyler Nals
Always enjoyable. See photos for more information. This is definitely the best Italian food in the area. That other place in Waynesville isn’t even close to this if you’re looking for authentic Italian food and atmosphere.
… moreJ Sherb
I’ve been here 4 times over the past year and I love it every time. The food is really good, both the entrees and pizza! The atmosphere is nice, slightly upscale but not snobby. The wait staff is friendly and efficient. This time I got the Eggplant Sicilla and a Toscana pizza to go…Yum.
… moreCristi Heg
We visited on October 31, 2025 for my husband’s birthday. We ate late, around 8pm, and there was no wait for seating. The wait staff were very attentive. There was a pianist playing throughout our visit, which created a perfect atmosphere. The food came out hot and fresh, and was delicious! We will definitely be back on our next visit to Maggie Valley!
… moreCharlene Singleton
Restaurant Review: Frankie’s Italian Trattoria (Maggie Valley, NC)
Overall Rating: 3 out of 5 stars (Good food, but significant service and host stand issues)
Date of Visit: Tonight (Saturday)
Reservation Time: 7:15 PM
Actual Seating Time: Approx. 8:15 PM
Waitress: Karen D (assisted by Aaron)
My family and I visited Frankie’s Italian Trattoria tonight, and while the food was genuinely delicious and the atmosphere was nice, the issues with the service and the host stand significantly impacted our experience, especially for a special Saturday night dinner.
The Wait and Seating Nightmare (1 Star)
We had a reservation for 7:15 PM and were not seated until about an hour later. The host stand communication was poor, and the situation was made worse by the fact that there was nowhere to sit inside while we waited. We were forced to stand outside in the cold for an extended period. We had to keep checking in, as they initially did not offer to notify us. Only after we went back in about 20 minutes later were we told they would text us. A reservation should guarantee a table near the reserved time, not an hour delay with inadequate waiting accommodations and poor communication.
Inattentive Dining Service (2 Stars)
Once seated around 8:15 PM, it took another 15 minutes for our primary waitress, Karen D, and her assistant, Aaron, to arrive. We were ready to order immediately and requested our drinks and bread.
Initial Drinks: Service was slow from the start. After waiting about ten minutes, Aaron noticed we still hadn’t received our drinks, apologized, and went to get them himself. Karen D then brought them out.
Refills: Service remained very slow and inattentive for refills. It took ten minutes to get a refill on tea, which was delivered as a carafe. Later, after my soft drink had been empty for a while, I requested a refill, which took another 10 minutes. I observed the waitress engaged in a lengthy conversation with another server during this time.
Excellent Food and Nice Atmosphere (5 Stars for Food, 4 Stars for Atmosphere)
This is where the restaurant truly shines. The atmosphere was pleasant once we were seated, and most importantly, the food was really good. My son was disappointed the lasagna was unavailable, but he quickly chose the Chicken Parmesan, which he loved. Everyone at the table thoroughly enjoyed their meals.
The Final Blunder: The Bill (0 Stars)
The end of the meal brought one final frustration. When Karen D brought the check, she briefly looked it over and confidently stated, “yeah, everything looks great and just fill it out and hand me your credit card. I’ll take care of it.” Upon reviewing the bill myself, I found an entirely different, very expensive meal ($27) had been added to our tab—the most expensive item on the menu.
When we pointed this out, her reaction was surprisingly dismissive: “oh, I even looked at that but oh I’ll go get it taken care of.” She eventually fixed the mistake, mentioning something about her manager having to handle it, but we were unsure what she meant and simply paid and left.
Conclusion
The quality of the cooking at Frankie’s Italian Trattoria is excellent, but the operational issues—the extreme reservation delay with no indoor waiting area, the slow and inattentive table service, and the mistake on the check—created a very frustrating experience. The lack of service and multiple errors meant I did not feel it was fair to leave a typical tip, which is a rare occurrence for me. While I understand Saturday nights are busy, some of these issues were simply excessive.
I would cautiously recommend this restaurant for the food, but prospective diners should be prepared for a significant wait and service issues.
… moreOverall Rating: 3 out of 5 stars (Good food, but significant service and host stand issues)
Date of Visit: Tonight (Saturday)
Reservation Time: 7:15 PM
Actual Seating Time: Approx. 8:15 PM
Waitress: Karen D (assisted by Aaron)
My family and I visited Frankie’s Italian Trattoria tonight, and while the food was genuinely delicious and the atmosphere was nice, the issues with the service and the host stand significantly impacted our experience, especially for a special Saturday night dinner.
The Wait and Seating Nightmare (1 Star)
We had a reservation for 7:15 PM and were not seated until about an hour later. The host stand communication was poor, and the situation was made worse by the fact that there was nowhere to sit inside while we waited. We were forced to stand outside in the cold for an extended period. We had to keep checking in, as they initially did not offer to notify us. Only after we went back in about 20 minutes later were we told they would text us. A reservation should guarantee a table near the reserved time, not an hour delay with inadequate waiting accommodations and poor communication.
Inattentive Dining Service (2 Stars)
Once seated around 8:15 PM, it took another 15 minutes for our primary waitress, Karen D, and her assistant, Aaron, to arrive. We were ready to order immediately and requested our drinks and bread.
Initial Drinks: Service was slow from the start. After waiting about ten minutes, Aaron noticed we still hadn’t received our drinks, apologized, and went to get them himself. Karen D then brought them out.
Refills: Service remained very slow and inattentive for refills. It took ten minutes to get a refill on tea, which was delivered as a carafe. Later, after my soft drink had been empty for a while, I requested a refill, which took another 10 minutes. I observed the waitress engaged in a lengthy conversation with another server during this time.
Excellent Food and Nice Atmosphere (5 Stars for Food, 4 Stars for Atmosphere)
This is where the restaurant truly shines. The atmosphere was pleasant once we were seated, and most importantly, the food was really good. My son was disappointed the lasagna was unavailable, but he quickly chose the Chicken Parmesan, which he loved. Everyone at the table thoroughly enjoyed their meals.
The Final Blunder: The Bill (0 Stars)
The end of the meal brought one final frustration. When Karen D brought the check, she briefly looked it over and confidently stated, “yeah, everything looks great and just fill it out and hand me your credit card. I’ll take care of it.” Upon reviewing the bill myself, I found an entirely different, very expensive meal ($27) had been added to our tab—the most expensive item on the menu.
When we pointed this out, her reaction was surprisingly dismissive: “oh, I even looked at that but oh I’ll go get it taken care of.” She eventually fixed the mistake, mentioning something about her manager having to handle it, but we were unsure what she meant and simply paid and left.
Conclusion
The quality of the cooking at Frankie’s Italian Trattoria is excellent, but the operational issues—the extreme reservation delay with no indoor waiting area, the slow and inattentive table service, and the mistake on the check—created a very frustrating experience. The lack of service and multiple errors meant I did not feel it was fair to leave a typical tip, which is a rare occurrence for me. While I understand Saturday nights are busy, some of these issues were simply excessive.
I would cautiously recommend this restaurant for the food, but prospective diners should be prepared for a significant wait and service issues.
Shannon Cole
We had an amazing experience here! The food was absolutely delicious and truly authentic—everything tasted fresh and thoughtfully prepared. The service was just as impressive; our wait staff was incredibly friendly, attentive, and made us feel so welcome from start to finish.
The atmosphere was warm and inviting, perfect for a relaxed and enjoyable meal. One of our favorite touches was the little market attached to the restaurant, where you can purchase the same wines featured on their menu to take home. Such a great idea!
We’ll definitely be back and highly recommend this spot to anyone looking for excellent Italian food and a wonderful overall experience.
… moreThe atmosphere was warm and inviting, perfect for a relaxed and enjoyable meal. One of our favorite touches was the little market attached to the restaurant, where you can purchase the same wines featured on their menu to take home. Such a great idea!
We’ll definitely be back and highly recommend this spot to anyone looking for excellent Italian food and a wonderful overall experience.
Maggie Valley Motorcyclist NC
I ordered a Margarita pizza, a Meatball pizza and 20 wings ($75). I’ve had a lot of Margarita pizzas and they gave me a plain Cheese pizza. I called to let them know and the girl on the phone insisted I was wrong. She told me the Margarita pizza is another name for a Cheese pizza. Really, really? Check out the photo make your own. conclusion.
… moreTara Wilhelm
Located on Soco Rd. in Maggie Valley, this Italian restaurant provides a “good” place to grab a meal in the valley. We ate dinner there on a Monday evening and had to wait quite a bit after being seated before anyone came to the table and took our drink orders. They bring bread and butter before the meal. The pizzas were very good. It is cooked in a brick oven. The mushrooms with the veal were undercooked. There was a piano player playing most of the time. The music was good, and VERY loud because it echoed off the tile floors. We had a hard time having a conversation since we were in the same room as the piano and the bar. They provide a kids activity paper w/ crayons that has the kids’ menu. Their beer selection is very limited/basic.
… moreMatt Lawandales
Make sure to make a reservation because this is by far the best place in the Valley. Highly recommend the Pork Chop Parm, or anything else.
… moreDana Smith
Our first visit,even though we’ve lived in the general area for many years. The ambiance is excellent. The food even better. I enjoyed the chicken parm and my wife, the baked penne with eggplant. We took a chicken Piccata and tiramisu home. All excellent! Great prices and large portions. Even though we live 45 minutes away, we will definitely be back. The service was good,though it seemed a bit disjointed. Not bad enough to cause any stress. One thing I truly appreciated was the fact the leftovers were taken back to package. A classy touch. (No Styrofoam containers brought to to table for us to fill).
A true gem.
… moreA true gem.
Ben Carr
This place is a gem in the valley. Great atmosphere with live piano, great table service, and generous portions of delicious food. It is a little more expensive than a more casual place would be, but overall I left happy and felt like I got my money’s worth. Definitely recommended for a memorable Italian dinner.
… more