

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
Address and Contact Information
Address: 14591 Jefferson Davis Hwy, Woodbridge, VA 22191
Phone: (703) 494-6444
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
There was no reason given for questioning me, and I did not see other customers being approached in the same way. It felt unnecessary and embarrassing.
Customers should feel welcome and respected, not scrutinized after simply dining in. I hope management reviews how situations like this are handled moving forward.
Last night, my girlfriend and I visited this 24-hour location. I was excited to try the grilled snack wraps, which I hadn’t seen in years. To my surprise, I was able to order two grilled chicken wraps and an M&M McFlurry—and everything was prepared correctly. We left satisfied and impressed, especially since the ice cream machine was actually working.
However, when I returned the following day hoping to order the same meal, the manager on duty insisted that grilled wraps had never been served at that location and claimed he had worked the night before. This was baffling, since both my girlfriend and I clearly remembered the meal I had just eaten.
As someone who used to work at McDonald’s and even trained staff during the time wraps were regularly offered, I’m very familiar with how the kitchen runs. Based on my experience, it seemed like the manager may not have wanted to prepare grilled chicken or possibly wanted to keep the drive-thru times lower—which I understand is a performance metric in many locations. But rather than simply stating they were unavailable at that moment, he chose to flat-out deny that they had ever been served, which felt both dismissive and unprofessional.
Everyone makes mistakes or has off days, but denying a customer’s valid experience without checking or offering solutions is not acceptable. I hope this feedback encourages more honest and respectful customer service. Unfortunately, I won’t be returning to this location.
Your customer servcice is very bad, you don’t think of us as human beings.
Your staff are standing and talking to each other, but there is a line behind them, but they don’t notice it. And if we are asked if we have been standing for a long time, they use very bad language.