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There’s a Burger King® restaurant near you at 1020 King Street. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in JACKSONVILLE, FL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
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Burger King Locations in Jacksonville, FL – DoorDash
Sandwiches, Burgers, Fast Food, Comfort Food. Store Locations. 24 stores in Jacksonville, FL. Burger King – Jacksonville. 2717 N Main StJacksonville, …
Reviews
Bigg Miaa
Hello,
I am submitting a formal complaint regarding my visit to Burger King Store #1951 in Jacksonville, FL. I have my receipt and order details available and am requesting that this be reviewed by corporate management.
Store: #1951Address: 1020 King Street, Jacksonville, FL 32204Date: February 10, 2026Time: Approximately 4:04 PMOrder #: 76 (Dine-In)
I ordered multiple items and specifically requested heavy onions on my burgers. When I received my food, there were barely any onions. I politely asked if I could have a small side of onions, and the manager responded, “Oh, I don’t give out sides of onions,” in a dismissive tone. I explained that I had already requested extra onions on my order, and instead of helping resolve the issue, she began explaining what comes on the burger — which I already knew and is why I made the request in the first place.
I also waited approximately 10–15 minutes for my order with very little communication while staff appeared to step away from the front area.
My biggest concern was food handling. After I asked for fresh fries, I watched an employee take fries directly from the fryer and dump them on top of older fries before serving them to me. This did not feel sanitary or acceptable, especially after I specifically asked for fresh food.
Overall, the experience felt dismissive, unprofessional, and poorly managed. I spent my money expecting accurate service, respectful treatment, and safe food preparation, and this visit did not reflect those standards.
I am asking that this situation be reviewed with the store’s management team and that appropriate action is taken. I would also appreciate follow-up regarding how this experience will be addressed and made right, as it left a very negative impression.
Thank you for your time and attention.
… moreI am submitting a formal complaint regarding my visit to Burger King Store #1951 in Jacksonville, FL. I have my receipt and order details available and am requesting that this be reviewed by corporate management.
Store: #1951Address: 1020 King Street, Jacksonville, FL 32204Date: February 10, 2026Time: Approximately 4:04 PMOrder #: 76 (Dine-In)
I ordered multiple items and specifically requested heavy onions on my burgers. When I received my food, there were barely any onions. I politely asked if I could have a small side of onions, and the manager responded, “Oh, I don’t give out sides of onions,” in a dismissive tone. I explained that I had already requested extra onions on my order, and instead of helping resolve the issue, she began explaining what comes on the burger — which I already knew and is why I made the request in the first place.
I also waited approximately 10–15 minutes for my order with very little communication while staff appeared to step away from the front area.
My biggest concern was food handling. After I asked for fresh fries, I watched an employee take fries directly from the fryer and dump them on top of older fries before serving them to me. This did not feel sanitary or acceptable, especially after I specifically asked for fresh food.
Overall, the experience felt dismissive, unprofessional, and poorly managed. I spent my money expecting accurate service, respectful treatment, and safe food preparation, and this visit did not reflect those standards.
I am asking that this situation be reviewed with the store’s management team and that appropriate action is taken. I would also appreciate follow-up regarding how this experience will be addressed and made right, as it left a very negative impression.
Thank you for your time and attention.
Jamie Allen
Everyone working the evening shift on 01/06/2026 has made this my best burger king visit anywhere.
Daryl Marshman ( not sure if spelling is correct)the manager was on top of his game ,had his staff up to par keeping it a very clean, happy, enjoyable place to visit. I myself own and operate my business and feel that this person is and will be a great asset to your company. Please look at Darryl and the staff under him for advancement in your company. Sincerely, Edward Allen.
… moreDaryl Marshman ( not sure if spelling is correct)the manager was on top of his game ,had his staff up to par keeping it a very clean, happy, enjoyable place to visit. I myself own and operate my business and feel that this person is and will be a great asset to your company. Please look at Darryl and the staff under him for advancement in your company. Sincerely, Edward Allen.
Ann Bolebruch
Stopped in for lunch with an easy in off King Street with plenty of parking. Ordered the $5 combo small whopper and chicken sandwich and the big fish meal. Then started our wait. Folks that came after us got food before us, ran out of cooked fries, made more. Chicken sandwich was ready but Bill’s small whopper took forever. Burger was tasteless and dry, chicken sandwich ok and nothing special as with the big fish. Soda machine was out of Tea so had to bother the understaffed ladies for a refill. Place needs a good cleaning up.
… moreDestini Carpenter
Out doing Uber Eats today and had a terrible experience at Burger King.
Not a single employee acknowledged me when I walked in—no greeting, no offer to help, not even a question about which order I was picking up. One woman with red hair just gave me the nastiest look and rolled her eyes like I was bothering her just by being there.
To make matters worse, there was an elderly woman inside who ended up leaving without ordering because no one ever came to assist her.
It’s honestly sad to see how little effort some of these employees put into basic customer service. If this is who Burger King is hiring, it’s no wonder people choose to go elsewhere. Absolutely horrible service all around.
… moreNot a single employee acknowledged me when I walked in—no greeting, no offer to help, not even a question about which order I was picking up. One woman with red hair just gave me the nastiest look and rolled her eyes like I was bothering her just by being there.
To make matters worse, there was an elderly woman inside who ended up leaving without ordering because no one ever came to assist her.
It’s honestly sad to see how little effort some of these employees put into basic customer service. If this is who Burger King is hiring, it’s no wonder people choose to go elsewhere. Absolutely horrible service all around.
Stacy Angelina
This burger king has been a staple in the River Side area for a long time. Got my original chicken sandwich wrong. Walked inside right away and the night time manager Daryl got his crew underway immediately with a quick and correct fix. Can’t ask for better service than that. Burger King corporate promote Mr. Daryl to an area manager he definitely deserves it. He is a kind soul!! We need more people like him in the Customer Service field!!
… moreChristian Ryals
Whatever crew was working at 3:30 PM On December 19 was absolutely amazing. They had good vibes. The place was clean and the food was amazing. They also made my daughter smile and made the experience worthwhile.
… moreSan German
I arrived in the BK drive thru line and to my surprise the young lady advised me that they were only taking specialty orders. She proceeda to advise that the broiler isn’t on or working right now. Needless to say, I advise I would go somewhere else.
… moreNina Thrasher
I work down the street from this location and often will visit with my mom after getting off. Everyone is always so kind and the experience is always a good one! Even when they’re busy, they’re always professional and sweet. I adore this location and will always come back for a much needed smile. <3
… moreMatthew Emigh
Waited in the drive thru for over 20 minutes (only 3 cars ahead of me) for cold, greasy double cheeseburgers. Staff was friendly but very unprofessional. I will definitely think twice before eating at this location again.
… moreUmbra
In terms of food, it’s better than most Burger Kings, but still nothing amazing.
Service is amazing, they’re always nice.
… moreService is amazing, they’re always nice.