
Funky, art-filled chain pizzeria featuring craft beer, calzones & creative stone-baked pizzas.
Address and Contact Information
Address: 9600 Brier Creek Pkwy, Raleigh, NC 27617
Phone: (984) 888-0513
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Reviews
I use to frequent this location often before we moved out of the country.
This is the first time I have been back since we returned to US.
I decided to bring my grand children here for lunch with family.
1. When we walked in, no one greeted us. There was no Host at front desk. We waited 10 minutes to be seated, even though the restaurant was relatively empty.
2. When the Host did seat us. He was apologetic for the delay. However, he then proceeded to seat us at a dirty table. I asked him to wipe the table & chairs down. He did but I had to do it again myself.
3. Our WAITRESS WAS AMAZING!!!!! I wish I could remember her name. But she was a light skinned young lady with curly hair, neck/shoulder length and glasses.
4. Our food came out promptly & hot.
5. However, my 4 year old grand son took a bit out of a side of apples we had ordered.
Upon, closer observation, we saw that the Apples were BROWN, MOLDED AT THE SEED and NOT FRESH.
We brought it to the Manager, ZACK’s attention. He took no accountability. He didn’t apologized. He made EXCUSES. He was dismissive and unbothered. He actually acted like he was more frustrated with us for complaining.
Zack then rushed to remove molded apples from the table. I told him I wanted to take pictures of the apples first. Because I am an International Food Guide, I wanted pictures and a video of this experience.
He kept waking over and grabbing the apples of the table as I was doing this. And he kept saying “ Did you take a picture, yet?
I told him yes, BUT I WASN’T FINISHED. And instead of him allowing me to finish, he HOVERED over me like I was a CHILD, and like I owed him an EXPLANATION for what I was doing. He tried to use his size and voice tone to intimidate me.
I’m a grown retired Psychologist of over 20 years and here this man is talking to me like I’m a juvenile. Zack is the same age range as my own children and he HAD NO RESPECT.
Then after I told him I wasn’t finished. HE CLEARLY HEARD ME AND MADE EYE CONTACT AND THEN GRABBED THE APPLES OFF THE TABLE AND WALKED QUICKLY TO THE KITCHEN.
I confronted him for taking the apples away while I was taking pictures on my camera and trying to do video. He then got indignant, argumentative, his voice level escalated. Other team member had to come over to calm him down.
It was very unprofessional and just a bad look for a place I once loved.
We did not stay to eat our food as I refuse to patronize a business that clearly has no respect for me as a customer or my 4 Grandchildren who were hungry. Not to mention my daughters who were at the table as well with me.
I will NEVER be back.
****Look at the pictures attached. Would you let your child eat those apples.
Zack made sure he grabbed the apples before I could get more pictures/ video of the apples near the bottom of the bowl. They were in WORST CONDITION than the ones on top.
However the service left much to be desired. I ordered a lemonade and waited about 40 minutes for it. The restaurant was also fairly empty as it was a Monday night, so not sure what the hold up was for a single drink.
In the meantime, the waitress didn’t come to our table so I wasn’t even able to ask for a water. Just a little disappointing that the waitstaff didn’t have the awareness to see a guest that didn’t have a drink for a long time.
Overall the experience was good, but based on the slow service and the waitstaff who don’t make sure you at least have a water, I wouldn’t come back to this particular location.