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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Hadley, MA at 374 Russell St | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Hadley, MA at 374 Russell St, for breakfast, burgers, fries, and more, or order online!
McDonald’s – 374 Russell St, Hadley, MA, 01035 – MapQuest
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Reviews
ZHANG ZELING
McDonald’s is really impressive. Apparently, customers can stand right in front of employees, speak clearly and loudly, and still get completely ignored.
Tonight around 1:30 AM, after waiting 20 minutes in the drive-thru with no response, I went inside to ask for help. That’s when I saw the employees hiding in the back kitchen area, on their phones.
One employee with long platinum blonde hair was standing right there. I looked directly at her and said very clearly, “please help with my order.” She looked at me from the side and walked away without saying a single word.
At this point, I honestly don’t know how customers are expected to communicate here. Talking doesn’t work. Asking politely doesn’t work. Standing right in front of employees doesn’t work.
I paid for my food, waited nearly 40 minutes total, and my order was never made. I left hungry and frustrated.
McDonald’s should seriously review the camera footage from tonight and take a hard look at how this location is being managed. Customers should not have to beg for basic service after paying.
… moreTonight around 1:30 AM, after waiting 20 minutes in the drive-thru with no response, I went inside to ask for help. That’s when I saw the employees hiding in the back kitchen area, on their phones.
One employee with long platinum blonde hair was standing right there. I looked directly at her and said very clearly, “please help with my order.” She looked at me from the side and walked away without saying a single word.
At this point, I honestly don’t know how customers are expected to communicate here. Talking doesn’t work. Asking politely doesn’t work. Standing right in front of employees doesn’t work.
I paid for my food, waited nearly 40 minutes total, and my order was never made. I left hungry and frustrated.
McDonald’s should seriously review the camera footage from tonight and take a hard look at how this location is being managed. Customers should not have to beg for basic service after paying.
Damien Lamb
Monopoly use to be fun but a double qrt pounder with bacon large combo for two pieces is not. Food was so so ,no napkins and generally they seemed to busy to bother even collecting the table markers causing lines. Monopoly game just isn’t worth the lack of 4 star effort, ingredients or atmosphere.
… moreBrandon Kennon
Absolute WORST McDonald’s I’ve ever been to. After sitting in drive through for 30 minutes with no one answering the speaker I switched my mobile order to counter pick up. Upon going inside the employees and the manager are standing around laughing and talking on their phones doing nothing but screwing around. Several people pulled out of the drive through while I waited. Had I not done a mobile order, I would have done the same. After voicing concern inside, I was completely ignored.
… moreRachellee Schufreider
The Food tasted and looked like it came from the day before. It was disgusting. Not to mention more then half of our order was missing. When i called to let them know that they never gave us our 20pc nuggets and 2x cheeseburger w/ cheese only and 2x plain crispy chicken sandwiches they said their was nothing they could do about it because I left already and it wasnt their problem. So I said but you can charge me for everything and then they hung up on me. I kept trying to call back but the line was busy like they kept thr phone off the hook. It was already after 10pm and I live about 20mins away so i thought id go back the next day. But then i noticed they also didn’t give me a receipt as well. My kiddo was sick all night long as well. Needless to say we will never go back again. Ive lived in the area for over 15yrs and The McDonald’s Restaurant in Hadley Massachusetts is one of the worst McDonald’s we’ve ever been too. Over these past years this McDonald’s has just gotten worse. The employee’s have gotten more rude and disrespectful.
… moreyong huang
This isn’t a one-time thing. Every time we come here late at night, the attitude is terrible.
The store is open, employees are inside, they see customers and still choose to ignore us. No explanation, no communication, nothing. We’re not asking for special treatment. We’re just trying to buy food. Doing the job you’re paid to do shouldn’t be this hard. I’ve been to McDonald’s all over the U.S. and in other countries and I’ve never seen an attitude this bad.
Completely disappointing and honestly disgusting.
… moreThe store is open, employees are inside, they see customers and still choose to ignore us. No explanation, no communication, nothing. We’re not asking for special treatment. We’re just trying to buy food. Doing the job you’re paid to do shouldn’t be this hard. I’ve been to McDonald’s all over the U.S. and in other countries and I’ve never seen an attitude this bad.
Completely disappointing and honestly disgusting.
xiaomi dada
I was very disappointed when I got burned bread for my sandwich. I asked them to remake it, but after waiting for 10 minutes, it was still burned. 🙁 After eating it my chances of getting cancer increases by another 0.1%
… moreMark G in NYC
Recent changes continie to accelerate the decline and impending end of McDonalds’ 50+ years of dominance. The experience has become awful. The Big Mac meat patties are half the size they used to be, tasteless and dry. Burgers are sloppily assembled with grease on the bun, box and everywhere but the burger itself, and sauce haphazardly slapped on. The Amherst location was dirty and felt run down (especially the men’s room) even after its McCafé conversion, the death-knell of every McD’s in America. The fries tasted awful. No salt and the oil used to cook them in tasted spoiled, not quite rancid, but, like vegan? At least they have fountain soda machines instead of those awful 50-flavor powdered soda machines. Table delivery was available, just be sure to order how many ketchup packets you want, and some salt for the fries, if you place a mobile order. There was nothing redeeming and for at least the next 5 years I’ll go to Wendy’s every time. The bathrooms at least are unlocked but seem to have been skipped in the McCafé remodel. And when a Big Mac meal costs over $12, don’t waste your time. Go to Shake Shack or any other burger joint. Fingers crossed the entire executive team of McDonald’s is fired and the former goodness of the brand returns. It’s hard to fault franchise owners for what the brand has become, an automated, robotic dazed-and-confused brand that is for whatever reason trying to compete with Starbucks rather than staying true to their core values. R.I.P. Mickey D.
… moreMatthew Dowling
This McD’s should not be allowed to operate 24/7. It is the only thing open that late in the area, which is why I continue to stop there after my shift. But holy smokes, are they slow and inefficient. They are completely understaffed at all times which is pretty much all of Massachusetts, Connecticut and the surrounding liberal states; which felt they were doing people a favor by raising the minimum wage. Either it takes 30 to 40 minutes in the drive-through or I end up driving away. Sometimes I even have to educate the staff on their own menu. I once waited an hour to pick up a mobile order I placed. Not kidding, one hour and when I got to the speaker, the person told me they were changing over to breakfast in 30 minutes and I was not going to get my food and said they were also no longer taking orders. They really have trouble, as well as all fast food drive-through’s have trouble, remembering to put napkins or your dipping sauces in the bag. For the life of me, I have no idea how Chick-fil-A has perfected the art of remembering sauces but nobody else can’t figure out how to do it.
… moreAlexis Drumheller
Waited at the drive through for over 10 minutes with no one to serve us and ended up going to taco bell. Do not go after 930pm, night workers we saw in the window talking and not paying attention.
… moreWatermelon
I’m sorry but my meat was pink.and I can’t have pink meat. I asked him to make it again he was really rude about it I don’t think ppl should come here! It was really weird then he went to his employees and it was like they were talking about me bc they kept lookin at me and laughing that is not professional I don’t recommend to come here!
… more