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Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Golden, CO at 17500 S Golden Rd | McDonald’s
Fast Food in Golden, CO at 2881 Youngfield Street | McDonald’s
McDonald’s Restaurant – Golden, Colorado
Reviews
When an order came to the counter, a person I assumed was a manager based on their different uniform, mumbled something and walked away. The bag had no identifying information, since there was no printed ticket or receipt attached. The person came back with a drink, which I assumed was mine, so I asked again what order had been placed on the counter. She mumbled my order and walked away again.
I tried to let them know the kiosk was out of paper, but they didn’t seem interested. It would have been nice to have a receipt for my expense report. If the receipt had printed, I would’ve had my order number and documentation. When they first brought out the order, I could have matched it to the number they called, picked up my drink, and been on my way. Instead, because the receipt roll was empty, I had to ask for extra help and was met with a rude response from someone who should have been ensuring this kind of issue didn’t happen in the first place.
What’s happened to customer service? Years ago, when minimum wage was $5.15 an hour, people earned far less but often seemed to take pride in their work and their role within an organization. Now it feels like no one cares anymore. When employees act like the job and the customers are beneath them, it makes me question why I should keep spending my money there. So I won’t. No more.
Customer service: Friendly, patient, and efficient—Jaden makes the fast-food experience feel like top-tier service.
Consistency: Every interaction is handled with a smile and clear communication, even during busy times.
Accuracy & speed: Orders are correct and ready quickly, which is especially appreciated during quick stops or on a tight schedule.
Overall impression: The drive-through staff, led by Jaden, creates a welcoming and reliable experience that brings me back routinely.
If you’re in the area, I’d highly recommend visiting the McDonald’s on Young Field and giving a nod to Jaden for outstanding service.
Guy with long brown hair and red nail polish in drive through, be aware of getting cut off with totals after every order and seeing told to first windows before your ever done ordering
I must say to my surprise that they indeed did rectify the issue. They sent me meal coupons and the drive through has been on point! Haven’t waited longer than 5 minutes and I’ve eaten there multiple occasions. Way to go! Thank you for addressing the issue!!
It is truly upsetting to see staff members behave like this at McDonald’s. I kindly ask you to take this feedback seriously and take the necessary action. I believe disrespectful people have no place in that establishment.
2)Just what you want at the drive through $2 soda in my lap
3) Wonder if the Health Dept approves?
Lastly one time I ordered a cheeseburger, hold the pickles, I got a bun no cheeseburger