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At Big Way Hot Pot, our soup bases are based on century old hot pot recipes. A combination of marrow bones cooked for 6-8 hours, with more than 20 traditional Chinese herbs and a unique golden thick fragrant broth is what makes our hot pot stand out from the rest. Made to cook-to-order with over 100 ingredients to choose from, spiciness-your-way, our customers can create endless combinations of hot pot that’s guaranteed to be delicious, every time.
Hours
| Monday | 11 AM–2 AM |
| Tuesday | 11 AM–2 AM |
| Wednesday | 11 AM–2 AM |
| Thursday | 11 AM–2 AM |
| Friday | 11 AM–2 AM |
| Saturday | 11 AM–2 AM |
| Sunday | 11 AM–2 AM |
Address and Contact Information
Address: 800 Carnarvon St #344 (3rd Floor New Westminster Station, New Westminster, BC V3M 0G3, Canada
Phone: +1 604-553-0999
Website: https://www.bigwayhotpot.com/
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Big Way Hot Pot
BIG WAY NEW WESTMINSTER. New WESTMINSTER. #344, 800 Carnarvon St, New Westminster, BC V3M 0G3. (604) 553-0999 · Visit us. OPERATING HOURS. Sun – Thur. 11:00am – …
Experience Authentic Hot Pot at Big Way Hot Pot, New Westminster
Enjoy a delicious hot pot experience at Big Way Hot Pot in New Westminster. Visit us at 800 Carnarvon St #344 for a memorable dining adventure!
Big Way Hot Pot (New Westminster) – Your Premier Hot Pot …
See Hours · $10–20 · 800 Carnarvon St #344 (3rd Floor New Westminster Station, New Westminster, BC V3M 0G3, Canada.
Reviews
CD
Yes… this is the third big way I’ve reviewed this month, and yes the quality is still consistent through the locations. I didn’t know dry pot existed until my third visit, so I got their rice with medium spicy tomato sauce and it tasted great. A little more concentrated on the flavor because there’s no broth to dilute it, but that’s okay.
You can mix your own sauce at the sauce bar too. Service was good, and the taro ice cream I had at the end tasted great, super creamy and rich in flavour. Not too sweet either.
Spacious seating as well.
Overall 5/5, would come back again!
… moreYou can mix your own sauce at the sauce bar too. Service was good, and the taro ice cream I had at the end tasted great, super creamy and rich in flavour. Not too sweet either.
Spacious seating as well.
Overall 5/5, would come back again!
Sara
Went with two friends and we all enjoyed the experience. There is a wide selection of vegetarian and meat products. You pay for the food by weight $3.99/100 gram. You then choose your soup base. There are lots of topping for the soy sauce for you to dip your meats and veggies. They gave us free Happy hour drinks (ice lemonade or ice green tea). Happy hours is from open until 5 P.M. on weekdays only. There were lots of people but we were able to have a conversation. Service was good also. We also received our free vanilla ice cream.
… moreS J
I’m very picky about what goes inside my Hot pot and I dont want to share my soup.
This place is perfect. I get to pick my ingredients and I don’t have anyone else sticking their chopsticks inside my soup.
They also let me take my left overs for a perfect next day lunch.
… moreThis place is perfect. I get to pick my ingredients and I don’t have anyone else sticking their chopsticks inside my soup.
They also let me take my left overs for a perfect next day lunch.
Brood Gamer
Me and my companions went to this location January 10, 2026, at 5:50pm. When the cashier ask me about my order, she asked me if I wanted green onions to my broth which I always say yes. And I knew that my Miso broth always only comes with green onions only and no cilantro which I really hate to have. I forgot what was my bowl number. But when we were waiting for our bowls, it was my bowl was the last to come but ended up having cilantro on it which i never asked in my life to have. I kinda let one of the employee there know about the situation and I was expecting to get a new bowl but instead they took my bowl. Didn’t say what they did to it but had to wait long that my companions already finished their bowls but mine was not yet given back. When they gave it back to me, it was already cold and I didn’t even enjoy it cuz I always wanted my soup to be hot. Even sorry for inconvenience from them was never even heard. Different location handle things like this better, like giving me a new order for free while offering me the refund of my bowl, or giving me coupon of a free bowl.
But this location? Even the word sorry was never even heard from them. I didn’t even finished my bowl cuz it was already cold. All green onions were also remove while there were still cilantros on it when they gave it back to me. They should know better that just replacing it with a new bowl is a lot better than giving it back to me already cold, no green onions and still have a bit cilantros on it.
I havent eaten in this location for so long cuz my previous experiences here are also bad. People seems to keep passing by to us and keep ignoring us when we already want icecream and bowls take too long to give to use but when they do, noodles are already saggy, and all same situations, saggy noodles and ice cream. I remember one time, when my and my gf waiting for someone to approach us when we were waiting for ice-cream but no one dared to even ask us if we want ice-cream as they should. That time the 2 people beside us already been approached and given ice-cream even tho we finished first than them. The store employees seems to have personal issue with us, me and my gf dont even know why. We used to visit this location a lot before cuz this seems the closest to the skytrain but not anymore when I started driving. The only reason we ate in this location again because we came from the Landmark after watching a movie. But didn’t expect to have another bad experience again even after the long time of not visiting the location.
… moreBut this location? Even the word sorry was never even heard from them. I didn’t even finished my bowl cuz it was already cold. All green onions were also remove while there were still cilantros on it when they gave it back to me. They should know better that just replacing it with a new bowl is a lot better than giving it back to me already cold, no green onions and still have a bit cilantros on it.
I havent eaten in this location for so long cuz my previous experiences here are also bad. People seems to keep passing by to us and keep ignoring us when we already want icecream and bowls take too long to give to use but when they do, noodles are already saggy, and all same situations, saggy noodles and ice cream. I remember one time, when my and my gf waiting for someone to approach us when we were waiting for ice-cream but no one dared to even ask us if we want ice-cream as they should. That time the 2 people beside us already been approached and given ice-cream even tho we finished first than them. The store employees seems to have personal issue with us, me and my gf dont even know why. We used to visit this location a lot before cuz this seems the closest to the skytrain but not anymore when I started driving. The only reason we ate in this location again because we came from the Landmark after watching a movie. But didn’t expect to have another bad experience again even after the long time of not visiting the location.
Vanika & Ritvik
An incredible place to dine in! 🙂 We arrived for a late lunch on a gloomy Sunday evening. However we were delighted to an amazing set up of all sorts of meat, sea food, veggies, noodles, eggs , garnishes, etc and we enjoyed a lovely meal.
We included all the best possible ingredients in our dish with miso soup as the broth. The best part is you pay by weight. The staff is really nice and welcoming. They even give you a complimentary soft serve ice cream cone in the end. We had a delightful experience enjoying the best noodle soup and with our exclusive ingredients. Since it was our first time after sign up, we even got a Mango witch Brew smoothie by redeeming our initial sign up points
This place is always crowded and there’s always a lineup for the food; so make sure you look at the varieties online so that it’s easy while deciding on what you’d like to eat. And if you’re unable to finish your meal, you can always pack it. We will be back for more 🙂
… moreWe included all the best possible ingredients in our dish with miso soup as the broth. The best part is you pay by weight. The staff is really nice and welcoming. They even give you a complimentary soft serve ice cream cone in the end. We had a delightful experience enjoying the best noodle soup and with our exclusive ingredients. Since it was our first time after sign up, we even got a Mango witch Brew smoothie by redeeming our initial sign up points
This place is always crowded and there’s always a lineup for the food; so make sure you look at the varieties online so that it’s easy while deciding on what you’d like to eat. And if you’re unable to finish your meal, you can always pack it. We will be back for more 🙂
LD CM
This Big Way in New Westminster is the fourth I’ve visited, and by far the largest. The service remains just as polished as the others. They are consistent, attentive, and genuinely welcoming. It’s quickly become one of the restaurants I truly admire lately.
What’s lovely is seeing people of all backgrounds gathered around hot pots, chatting and laughing, clearly pleased with both the food and the service. There’s something quietly satisfying about a place that manages to make everyone feel at home while keeping the broth bubbling just right.
The only real drawback is the paid parking, an unavoidable modern nuisance. Perhaps it’s a gentle nudge to travel green, especially since this Big Way sits conveniently right by the SkyTrain station exit. All the more reason to arrive hungry and car-free, ready for a proper hot pot feast without worrying about the meter ticking outside.
… moreWhat’s lovely is seeing people of all backgrounds gathered around hot pots, chatting and laughing, clearly pleased with both the food and the service. There’s something quietly satisfying about a place that manages to make everyone feel at home while keeping the broth bubbling just right.
The only real drawback is the paid parking, an unavoidable modern nuisance. Perhaps it’s a gentle nudge to travel green, especially since this Big Way sits conveniently right by the SkyTrain station exit. All the more reason to arrive hungry and car-free, ready for a proper hot pot feast without worrying about the meter ticking outside.
C Pérez
We have visited this restaurant a couple of times now for the and we really liked the food and the overall experience. It was fairly easy to figure out how things are done. Here are some pictures from today’s visit. The free ice cream is much appreciated. We spent about $15/person. Recommended.
… moreAnwesha Roy
Great selection of items for hotpot. You can enjoy a $12 hotpot and add items up to any amount you’re comfortable with. The staff are very courteous, and they always serve a delicious complimentary soft-serve at the end of the meal! It would be even better if they offered a beef or chicken broth for those who don’t eat pork. The non-pork broth options aren’t as flavorful as the signature broth.
… moreLucas
The food is undeniably good, but I’m here to talk about the service. Everyone is friendly but Caitlin, the person who helped us, went above and beyond to make sure we’re comfortable. She helped us pick, and supported us through the experience. Coming back is now guaranteed because of her. I hope she’ll be your server when you’re there!
Thank you Hot Pot, and thank you Caitlin!
… moreThank you Hot Pot, and thank you Caitlin!
Mark Lee
They once took like 30 minutes to get my order out while the rest of my group got their food within 10 minutes, and then they messed up my order and basically gave me a bland, extremely overcooked (like mush) noodles when I ordered a medium spicy (not even a mild). When I complained they didn’t even take back the order, they brought me a small sauce plate with the broth base in it and told me to mix it myself.
Today I ordered a drink and the staff was just busy cleaning the drink station. The table that sat after us got their two drinks before me. I had to directly ask the staff to check my order and even then I had to wait a while. Only when I had to keep staring at the drink station one employee got me the drink, and it wasn’t even properly mixed I had to shake my drink to mix it.
Honestly there’s more than an hour left before closing and it feels like all the staff cares about is closing down the restaurant rather than our order. Felt really unappreciated.
… moreToday I ordered a drink and the staff was just busy cleaning the drink station. The table that sat after us got their two drinks before me. I had to directly ask the staff to check my order and even then I had to wait a while. Only when I had to keep staring at the drink station one employee got me the drink, and it wasn’t even properly mixed I had to shake my drink to mix it.
Honestly there’s more than an hour left before closing and it feels like all the staff cares about is closing down the restaurant rather than our order. Felt really unappreciated.