Retro bakery crafting organic donuts, custom cakes & cookies, plus gluten-free options & egg creams.
Address and Contact Information
Address: 1243 King St, Jacksonville, FL 32204
Phone: (904) 387-1001
Website: http://www.sweettheorybakingco.com/
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Sweet Theory Baking Co.
Sweet Theory Baking Co. (@sweettheorybakingco) · Jacksonville, FL
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Reviews
The maple pumpkin loaf was delicious as well as the pumpkin vanilla cupcake
The baked goods available are divine, but do not limit yourself to just the display items. There are a number of orderable goods and the office staff are truly incredible.
I had a mishap where I was unable to get my cake due to having the flu. I was prepared to pay for and then order another cake, but instead they refused to let me settle for an old cake and they made another to replace it so that we could have a fresh cake. It was a relief and I am glad others got to enjoy a piece of the twin of our cake we ultimately enjoyed.
The level of customer service and professionalism of the staff was incredible. They helped me understand how to manage the cake to minimize waste and helped me with a wonderful tenor and demeanor.
I have yet to eat anything from this bakery that was a missed mark and our cake was no exception. I have yet to have an interaction thats wasnt pleasant, and I say that as a person with social anxieties.
I can recommend this incredibly creative bakery without reservation or tribulation. My wife with a gluten intolerance gives it the highest of praise, and they deserve it. Its worth the stop of you need a something for the sweet tooth or a specialty cake that has look and taste.
My husband walked there in 50° weather with our dog and waited in a very long line outside. When he finally got to the counter, he was asked if our dog was a service animal. He answered honestly that he wasn’t—we were just trying to order something quickly to go.
They told him the dog had to wait in a car. We don’t have a car, and it was too cold to leave our dog outside alone. Instead of offering any solution, warning, or flexibility (like allowing a quick takeaway order), the staff essentially said “I don’t know what to tell you” and made him leave without letting him order.
What’s most disappointing is that this doesn’t seem like an isolated incident. Many recent Google reviews mention customer service issues, and management should probably take those concerns seriously before this place ends up like several other businesses in our area that have closed down.
Policies are one thing, but how you treat people matters—especially long-time customers. Because of how this was handled, we won’t be able to support this business going forward.
The way they handle their food is beyond excellent. They do not cross-contaminate GF with Gluten. They also ask you if you want to box them together or separate.They give you that option.
I will be returning when I return to your city.
Thank you. I sure wish you shipped. DELICIOUS