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Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in Jackson, TN at 1915 N Highland Ave | McDonald’s
Fast Food in Jackson, TN at 1918 Hwy 45 Byp | McDonald’s
Fast Food in Jackson, TN at 3205 North Highland Avenue
Reviews
We ordered a Happy Meal, some nuggets, and two coffees for the adults. The coffee here is always surprisingly good, definitely added a star just for that!
The food came out quickly, but the service overall wasn’t the best. Still, it did the job for a fast, convenient stop.
6:27 PM – 7:04 PM
I usually refrain from writing negative reviews, thinking an issue might just be a one-off. However, this was the worst experience I’ve ever had at a fast food restaurant, and it was the only time I’ve ever paid for food and left empty-handed.
I visited this McDonald’s after picking up my 8-year-old granddaughter, and we placed our order at the kiosk. From the start, things went downhill. Despite several people waiting, no one received food for the first 10 minutes. At around 13 minutes, one order was finally handed out, but it was incomplete. Another 5 minutes passed, and only two orders were served, one of which was just two fried apple pies.
As time dragged on, customers began complaining. The only response from the employee was, “There is only one of me. Do you want to help?”—with no apology for the delay. After 30 minutes, I asked for a refund and expressed that this was the worst service I had ever received. Instead of addressing the situation, the employee gave me my receipt and told me to come back the next day for the refund, despite knowing I had a two-hour drive ahead. Then, she just walked away.
After 37 minutes, we left with no food and no refund. My granddaughter was in tears, not understanding why we didn’t get our meal. The entire experience was unacceptable.