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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Fast Food in West Dundee, IL at 386 8th St | McDonald’s
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Reviews
Ricardo Rodriguez
BEWARE OF THIS MCDONALD’S LOCATION BECAUSE THEY DON’T CARE!! C’mon McDonald’s this is unacceptable, I paid for a large, no salt fries and received a small fry in a large box with salt. Smdh.
CHECK YOUR ORDERS BEFORE LEAVING!!
This place is another CRAPTASTIC DELUXE HELLHOLE & the staff needs retraining.
I contacted McDonald’s customer care feedback and never received a response or a resolution to this matter.
… moreCHECK YOUR ORDERS BEFORE LEAVING!!
This place is another CRAPTASTIC DELUXE HELLHOLE & the staff needs retraining.
I contacted McDonald’s customer care feedback and never received a response or a resolution to this matter.
Steven Dorantes
The whole staff has bad attitudes. They serve half orders with old cold food . Ordered 3 fries all of them were have filled and they didn’t even care to wrap the food up properly in the bag every sandwich was half open sitting inside of the bag
… moreG C
Worst McDonalds in all of West Dundee. I tried to order a Hamburger (plain), fries and a drink. Ultimately it’s the one meal that made McDonalds famous! The girl taking my order told me I could not order it since it wasn’t on the menu. I asked how is that possible when I just order that exact meal a week ago. Her response “if it’s not on the menu, then you can’t order it”. I’m confident that she needs to learn the menu and all offerings. I left and will spend my money elsewhere.
Nonetheless, the amount of mistakes they consistently make, this place needs to improve its staff, educate their employees in the menu and quality of service. It’s a shame that franchises are allowed to operate with poor service, and poor management of that staff. Stay away and go to Culver’s instead.
… moreNonetheless, the amount of mistakes they consistently make, this place needs to improve its staff, educate their employees in the menu and quality of service. It’s a shame that franchises are allowed to operate with poor service, and poor management of that staff. Stay away and go to Culver’s instead.
Alejandro Garcia
Friday business hours are listed as being open until 1am. My husband and I, went to this McDonald’s and placed an order on 2/14/26 at 12:07am, so says the receipt. Mind you most outside lights were off and menu boards were dark. We are at the window now and pay. With the window left open we hear someone say that they have to leave exactly at 1am cause their uber was picking them up and soon after that this woman, who I can only assume was the manager, approaches us and says they are closed and if we wanted different food than what we ordered. Trying to entice us by saying it was of greater value since we only ordered two 6-piece nuggets and two drinks. Neither one of us gave a complete answer because she over talked us and we were confused. After waiting almost 15minutes we got two large bags with two large fries (some soggy and cold, some hard as a rock), two apples pies, a cold and hard 4-piece nugget and chicken sandwich. None of which was fresh or what we ordered! We waited longer for that garbage than it takes to cook fresh nuggets! We asked for the receipt and the manager was all confused because she had thrown it away. She pulled it out of the trash can and gave it to us. Utterly confused and disappointed.
… moreZajicek Family
One of the worst McDs. Yes, I know it is fast food but come on! I worked at one when I was young and it was never like this one. They are slow as molasses. Skimpy on the fries which were less than half filled. The drinks were not filled – more than a quarter of the way not filled. At least put more ice in if you are too cheap to fill it more. Food was cold even though we waited for almost ten minutes and they wouldn’t use my code for a coupon. There were plenty of workers so that wasn’t an issue! Waiting for the food, I thought it would be hot. Nope! This isn’t a one time issue. I thought I’d give them another try! I should have know it wasn’t going to be a good experience!
… moreMartha Davalos
My order had a tough texture. It wasn’t soft, like it usually is. When I bit into my chicken sandwich, it felt crunchy, like it was raw. I only took two bites and didn’t like it. There was no blood. I returned it, and the employee took the sandwich. She came back and told me that the manager said the sandwich was fine. I don’t think the manager bit into the sandwich to really check it. They gave me a new sandwich, and the girl told me that they would only give it to me this one time. I hope, this is the only time, they made this type of error. I like mcdonalds in carpentersville better. But, today the weather was bad to drive far. I understand thinks happen and my complain is more about their customer service. The girl’s statement when she said “my manager says nothing is wrong with the sandwich”. She had some attitude.
… moreRodolfo De La Hoz
Great service. Friendly employees and clean dinning room. Only problem, no coffee refills ☹️
… moreKevin Gulbrandsen
This is a comment for corporate.
The Epson printers inside of the kiosks are not meant to be placed on their side. This causes them to jam and irritates the local staff and the customers.
There is no reason to purposely misuse a receipt printer which when used properly works very well and reliably.
… moreThe Epson printers inside of the kiosks are not meant to be placed on their side. This causes them to jam and irritates the local staff and the customers.
There is no reason to purposely misuse a receipt printer which when used properly works very well and reliably.
Marketa Zinkova
Be careful here! Ordered a McChicken and seemed very old and cold. I ate half because it was not good and my husband ate the rest. 24 hours later were both so sick with food poisoning.
… moreJacqueline Argueta
Absolutely horrible service. On top of the order not being right and waiting ten minutes in line so they can fix it they have me my order with almost half the fries and no sauce when I requested for extra. Goes to show how horrible service they have too when they have you the drinks and shakes all dirty when you tell the service person and they shrug their shoulders instead of offering napkins to remedy the situation.
… more