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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 101 Nature Walk Pkwy, St. Augustine, FL 32092
Phone: (904) 287-4131
Order and Reservations
Order: Order online
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Reviews
Luisana Torres
I was there today at 3:40 pm and placed my order at the kiosk. To begin with, they never give you a receipt. I waited over 20 minutes for delivery, and when it finally arrived, the order was incomplete—the nuggets were missing their sauces, and the drinks weren’t in their cups either. What bothers me most is that the store is always dirty. Every time I go, I have to clean the table and the chairs where I want to sit. The floor is always covered in food that people throw away. In my opinion, they’re understaffed, since there’s only one person for cleaning, and they can’t keep up.
… moreshelley jones
10:00 am. There was one other guest in the dining room. My sausage biscuit meal took 10 minutes or longer. Then they give you your food In a bag. I asked for a tray, but they didn’t have any clean ones. I see a big stack on the garbage area by the door. Food was not hot. Awful experience.
… moreJilly Holler
If there was a way to give zero stars, I would. This place is an absolute joke. I don’t know what kind of training these people get, but apparently, it’s “how to mess up every single order while pretending you know what you’re doing.” The cashier repeated my order back perfectly — every single item, down to the drink size — then handed me a bag full of the wrong food like it was a magic trick. Congratulations, you just invented new levels of incompetence.
I went up to the counter to fix it, and everyone looked at me like I was asking for the moon. Then the manager — if you can even call him that — walked over with the nastiest attitude I’ve seen in years. No apology, no care, just pure disrespect. He acted like giving me the food I paid for was ruining his whole day. If customer service were an Olympic sport, he’d win gold for being the rudest person alive.
When I finally got my replacement bag (after way too long), the food looked like someone had sat on it. Fries cold, burger flattened, drink missing — again. You’d think a place that only serves burgers and fries would at least know how to hand those out, but clearly not.
… moreI went up to the counter to fix it, and everyone looked at me like I was asking for the moon. Then the manager — if you can even call him that — walked over with the nastiest attitude I’ve seen in years. No apology, no care, just pure disrespect. He acted like giving me the food I paid for was ruining his whole day. If customer service were an Olympic sport, he’d win gold for being the rudest person alive.
When I finally got my replacement bag (after way too long), the food looked like someone had sat on it. Fries cold, burger flattened, drink missing — again. You’d think a place that only serves burgers and fries would at least know how to hand those out, but clearly not.
Michelle Jozwik
This review is actually for our Door dash driver Yogita. Our drinks were missed, he apologized politely, and we told him no worries.(not his fault, they weren’t given). 5-10 minutes later, he knocked on the door… He had gone to the gas station and gotten us drinks. So I wanted to give him some recognition.
… moreBeach GoinAnalyst
We chose to dine in on this particular occasion. It took a few minutes before we were acknowledged and able to place our order. It was maybe three minutes. No complaints about the wait time considering the shortage of workers across the country. We received our order in a timely manner and it was accurately prepared. One significant issue during this visit is the lack of clean tables. To our dismay, no one was cleaning the dining area on a regular basis. We had to eat in the rear of the restaurant which was far too close to the restrooms for my liking. A considerable number of tables (at least 10-13) were in need of cleaning/disinfecting. Aside from the lack of clean tables our visit was decent. Our food tasted as expected and the employees were all kind and working hard.
… moreMarissa Elisea
After picking up my mobile order at the drive thru, I realized they missed a burger so I went inside, the manager was nearby and asked if I needed any help and quickly gave me my burger and even an extra small fry. I really appreciated his kindness. They were very busy at the drive thru and inside the restaurant so it’s understandable that they missed an item.
… morelign Good
Acceptable but not great. Typical McDonald’s. Frustrating drive through sign tells you to use both lanes only to find the right side closed and then you have to circle the building while three more people get in front of you. And the lobby is closed even for pickup orders (March 2021). Fairly quick once I got past their thoughtlessness. Food was fine.
… moreLucy F
Yummy. Sweet workers and accommodating. The kids at the window were very nice. I felt like I was asking for too much when I asked for an iced water. They gave me a large. Very sweet.
… moreJ W
Tired of getting ripped off every time I go here. Large and medium have same amount of fries. Complained on the app no one responds. App or kiok inside are always conveniently down. Y’all owe me and everyone else y’all steal fries from every time someone orders a large meal or fry.
12/23/2024 update
still skimping on fries! See photos for comparison of the small fries.
… more12/23/2024 update
still skimping on fries! See photos for comparison of the small fries.
Nikki DeFilippo
Big Mac had one piece of meat. Nugget meal was totally missing. Kid who brought it to our car was not terribly interested. First time in five years I’d eaten McDonald’s. Will probably be another 5 before I go back
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