
Find your nearby Taco Bell at 2512 Kemp Blvd in Wichita Falls. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Address and Contact Information
Address: 2512 Kemp Blvd, Wichita Falls, TX 76309
Phone: (682) 258-0683
Order and Reservations
Order: Order online
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Reviews
I’m the only person here and I’ve been here for over 20 minutes only seeing three other people in the drive through and seeing I was one of two mobile orders.
First, I go through the drive though to pick up an online order and to place one of my own. I’m told I can only have one order at a time. Freaking ridiculous. This is a drive through.
I pull up to the window behind two other people, one person parked to the right of the drive through, kind of sketched me out, and I and given my drink which is DRENCHED and sticky. I’m already annoyed so I just take the drink and stuff my cup holder with napkins. I also notice how DISGUSTING the window is and how messy the inside is. I guess this Taco Bell will be another fast food chain shut down by the health department on Kemp BLVD.
I sit at the window for 16 minutes before the window is opened next. I’m asked which order is mine, I say my name, and I’m asked if I placed a second order. Doesn’t make sense to me that I was told I in fact could not place another order.
Another 15 or so minutes go by and all of the workers aren’t in eyesight anymore so I’m confused where they all went and why I’m still sitting at a Taco Bell when I could be home and someone pops up telling me to pull around to the front. Awesome my order is at least being made.
I move up a little bit and see a very obvious homeless person sitting on the far side (not to mention there’s big yellow barricades so you have to pull out of the parking lot, onto the street, and back into the parking lot so you really can’t “pull around”) so I don’t feel very inclined to park close to the side door. I go to park in front of the big front double doors and there is at least four workers (in uniform) and three other people with bicycles so I don’t really feel inclined to park there either. I park in the mobile order spots, the back of my car adjacent to the front doors so they can very obviously see I’m still there and the only one now in the parking lot with a mobile order.
First off, I’m watching one worker and one random person have the oddest PDA interaction I have ever seen in my life.
Second, after another 5-10 minutes, the worker who does have my single bag of food with three things in it, comes walking out of the side door on the left looking confused, lost, and annoyed. Not really sure why but I think you can imagine what I thought.
All in all, this is genuinely the worst Taco Bell in Wichita Falls. Go to any other one for a better experience.
When we arrived at the drive-thru window, there was no greeting. Drinks were handed to us, one bag was given, and the employee walked away. I asked if everything was in the single bag since it was a large order, and he nodded without saying anything.
After pulling into the parking lot, we realized we were missing three items, along with spoons and straws. I went inside to resolve it. There were about 10 employees working, two customers waiting on food, and no one in line to order. Several employees made eye contact but didn’t acknowledge me. After standing there for about two minutes, someone from the back said they’d be with me shortly and sent another employee to help.
That employee was friendly and remade the missing items, which I appreciated. However, between the lack of communication, missing items, and being ignored inside, the experience was frustrating. I won’t be stopping at this location again.
Then, they told us they were out of large cups, and asked if they could give us a medium instead. When we said we weren’t okay with that (as we already paid for the large), they offered to do a small and a medium. While not ideal, we accepted, and they handed us drinks that were so packed with ice, they could barely get the lid on. And they shorted us one. We had to show them the receipt to get our other one. Once we got our drinks, they were really good… you know, what little liquid was in them. They did not even come close to lasting the 45-minute drive home.
Finally, we got a party box of soft tacos. They tasted great, but all the meat was at one end on all of them. Like half meat half lettuce. And there was a lot of lettuce.
We will do everything we can to avoid this location in the future.
I come through for lunch, put in my order and am asked if I “want to round up for child education?”
I tell them no thank you, and after an uncomfortably long pause the girl on the speaker musters the audacity to respond with “it’s only a dollar”.
As if she is unaware of what the word No means, or that this was any sort of negotiating situation. So I have to repeat myself that I do not want to contribute to a corporation tax write off. Following this I go to the window and the girl meets me with a disgusted scowl, and rushes to scramble the meal through the window almost quick enough to be scouted by the Diamondbacks.
Upon getting home and unpacking the meal, I see there are incorrect items in the meal, at that point I added up the entire situation and entirely lost trust that my meal wasn’t sabotaged or defiled by some scoffing teenager. Tossed the entire order to the trash and went elsewhere.
I don’t bat an eye at donation drives, but to second guess a customers decision to not participate, then to treat them as an inconvenience while not even getting the order correct makes a lot of the coincidences lineup in a bad direction. Absolutely appalling professionalism, even for a fast food spot.