Cyn Barron
It would have been a lot cheaper to make me a new burger then to hand me a piece of cold cheese since i forgot or didnt realize my burger was ordered w/ cheese . So i told the lady behind the counter . She said ” wel u odered charberger ino com wit cheese! DUH LADY ! thats what i’m telling you. So she hands me a piece of cold cheese . I grudgingly ate it , it was not good. I use to love this location . now ill never come here. Thanks lady for ruining my ” habit “
… moreTheOne Anjel
Unfortunately I had a negative experience here. Until last Fri, I would have given high stars just because a family member likes one of their items occasionally. Friday, I went to buy that as a surprise & decided to splurge and get myself a chicken caesar. Now, I eat out so rarely I can count the times on one hand per year. When I do buy something, I try to do it at a place with a good reputation that sells quality food. We get all the way home and my chicken salad has a piece of grilled chicken that’s so thin it actually got burnt and it was almost impossible to eat parts of it because it was so overcooked. Very disappointing.
If you’re not serving your best food every single time, you shouldn’t be charging $12 for a salad.
On top of that, the person helping me called me honey, babe and dear numerous times. Employees need to be taught that in a professional (work) environment calling customers by pet names is considered demeaning (it’s actually considered sexual harassment in a corporate environment). There’s no reason to address someone at all, but if you feel the need you can simply say ma’am or sir or Miss. Or just say nothing other than Here’s your order, Do you need sauce, etc.
Having employees who bring their bad habits to work will bring down the reputation of a business.
Not everybody says something because nowadays we’re supposed to be so accepting and gosh we don’t want to offend somebody who isn’t a ma’am or a sir. But there’s something to be said for traditional professionalism.
Update: to owner leaving cut&paste responses – no one is going to your link; they’re leaving complaints HERE. This is what review sites are for, to give feedback so you can work on the issues, not pretend they don’t exist unless we go down some rabbit hole you deem to be the appropriate link. (Minus additional star for Dear John response.)
… moreKenneth Johnson
Good food. Terrible service. The big lady who took my order on the night of November 23 purposely missed my strawberry shake I mentioned twice when she left it out the first read through. Then got to the window and it’s not on the receipt and has me wait an extra 10+ min parked in front. Get somebody else up there to take orders.
… moreCraig Hollander
This was a very high quality fast food meal. I was impressed by the char burger and sweet potato fries that I ordered. Everything was hot and cooked perfectly. The food was served in a reasonably short time. The whole restaurant was clean, and the staff did a great job of cleaning up after customers soon after they left. Everyone I interacted with was very friendly and professional. There were enough choices on the menu to make it interesting, but nothing that was too special or unique.
… moreS. Cage
I was expecting more from this burger grill. Burger was ok but not really tasty. No seasoning and alot of lettuce. The person in front of me in the drive thru had large order that took 10 or 15 minutes, so kinda feel like my fries had been sitting, they were almost cold and hard. Paid $14.00 total, but probably could’ve went elsewhere and paid less for equal or better taste
… moreAnthony Garcia
Food quality has gone down terribly since they first opened, burgers are not as good they used to be. Used to come here very often now I don’t come at all. Also it is pricey for how low quality the meat is.
… moreTash Forever
Kaitlyn is the sweetest thing. She was so sweet when taking my order, great customer service. Food is great too haven’t had a problem with with it.
… moreLovely Day
Poor service , ordered online went to pick up drive but waited in the speaker for 20 min told us to hold but still waited. no one seem to acknowledge so pulled to the window staff said they had a rush but don’t see a lot of customers inside and they only have 1 car ahead that waited a long time too , and I don’t get what’s the point of ordering online that you can’t pick up on drive tru???
… moreSelena Garcia
My sweet potato fries were burnt, they forgot my dressing for my salad, and there was a hair in my ranch. I called, they didn’t care about replacing my food, they just said I have to fill out a form. Ridiculous. Won’t come here again.
… moreSonja V S Green
The drive through operator was Very rude when I tried to ask a question about ordering and then just ignored me after turning her back but the girl working the front counter was nice and professional. The condiments counter and where you receive yor tray was dirty and had not been wiped off. The tables were dirty as well. The place really needed a deep cleaning. I could not see tge counter from where I was seated and felt like my order was taking a long time. Finally another customer said my pager must not be working because there was an order sitting on the dirty counter and had been there for a bit. It was not at all busy. Only 3 customers besides me. One of the staff should have notified me my order was ready. The other customer said the pagers frequently did not work so she always stays close by to watch. This was my first and last visit so I was not aware that this happened. My burger and sweet potatoes were pretty good. Probably would have been better if they had not gotten cold while waiting on the counter though.
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