Cheito Pagan
They have an unethical practice of “bumping tickets” as soon as the order comes in as to appear as if the where able to “push out the order”. Trying to beat service time. It’s for the GM bonus. I realized this a few times. One time I waited 18-29 for apple pies. Y cause they bumped the ticket and forgot. Smh. If u see this make a review & email Corp. If not u will keep waiting longer than usual.
… moreClaudia Liman
I used to avoid this New Rochelle location due to poor service in the past. Yesterday, out of necessity, I went through the drive-thru and was pleasantly surprised by the service provided by an employee named Felícia.
She was extremely polite, professional, and attentive. Because of her, I am considering returning to this location. I hope this level of service continues.
Thanks FELÍCIA
… moreT3ddy Flow
I’m very disappointed I had to wait extra time for my order not only that but when it got here the mocha frappe was half whipped cream half mocha very poor customer service I called the store to try to get a eta on my order as well called about 5 times and no one picked up they really need to get it together
… moreMichelle Healy
I don’t understand where this low average review rating has come from. The fries were crispy fresh hot !!! A rarity from the usual cold floppy you get from most McDonalds. The Big Mac may have been the best one of my life, the sauce-topping ratio was iconic.
… moreHasan Alhajali
I can see that this is a busy store and the employees are working hard, but solve UberEats pickups issue please.
3 orders ready for pickup and the employees are not even looking at me.
… moreDelta Zulu
Came here with my work crew to get them breakfast. This included several orders on the same bill. Some orders had specifics like no egg. All the orders came out correct, and each order was in its own bag for each worker. Coffee was hot and delicious too.
… moreRaj Mathews
Sometimes this place is packed. The employee’s are doing their best. Open 24hours which is the greatest advantage of this place.
… moreLars Rivera
Although I may go here often its a place i kill time in between appts without having to go out if my way..other than that ..its often overcrowded and understaffed….between kids afterschool and delivery bikes taking up parking and delivery guys inside with big backpacks.. i can get frustrated waiting 10 or more min just to order at the counter.
… moreJacqueline Lisella
Went here for the 1st time at this location on Wednesday November 26th 2025 with my parents. We were here because we needed a quick breakfast before our busy day visiting in NY. This was about 5 minutes away from the hotel we were staying at- Hotel Noma. Now one should know what Mcdonalds serves- anything from hamburgers to chicken sandwiches and nuggets, and they also serve breakfast like mcgriddles, and various wraps and sandwiches. This location is open 24 hours.
This location has ample parking, and we were able to find a spot right away. Walked in. Cashier was friendly and helpful. Only thing is that he did suggest to us to use the computer mobile screens for ordering since they have pictures, and we were unsure of what we wanted. Me- i’m fine with that– but my dad can struggle with those machines sometimes. But, we were able to figure out what to order based upon the photos.The cashier also spent time and helped us with the machine if we had any problems. Which was useful. I got a medium coffee with McGriddles (which are pancakes!) My mom and Dad got a combo with a sandwich and small coffee. in total we spent $27.00. We paid via a credit card. We ate our breakfast at a table. Oh, and side note- most of the tables were dirty with crumbs on them and fries on the floor. Now we were able to find a clean one and sit comfortably but still. We did notice that same cashier trying to clean as well. We all enjoyed our coffee and food. I enjoyed my pancakes especially, and my coffee. Would most likely be back if we are ever in the area.
… moreHele
Terrible service, why have the option to have food brought to you if they don’t? Me and my girlfriend were sitting at the table with the number tent for over 20 minutes.. Thinking that they would bring it to us like idiots and they didn’t call our order number nor did the kiosk give a receipt. Now the food is cold and they won’t even remake it and blaming us for their lack of service, I got a bad knee so I can’t be standing on no line for a long time so it’s not disabled friendly.
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