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Chipotle Chagrin Highlands is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 4015 Richmond Rd, Warrensville Heights, OH 44122
Phone: (216) 378-1967
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Warrensville Heights, OH
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy responsibly sourced and freshly prepared burritos, burrito bowls, salads, …
Chipotle Mexican Grill Locations in Warrensville Heights
… DE Stores. 1 Chipotle Locations in Warrensville Heights. Chipotle Chagrin Highlands. Open – Closes at 11:00 PM. 4015 Richmond Rd. All Chipotle Locations/; Ohio/ …
Chipotle Mexican Grill in Warrensville Heights, OH
Chipotle Delivery. 4015 Richmond Rd Warrensville Heights, OH 44122. place icon … Chipotle Mexican Grill. 28077 Chagrin Blvd. Open NowUntil 10:00 PM.
Last Updates
Reviews
James McAnally
Crew seems lazy and indifferent and well look at the pictures…no staff member took the time to take the chairs down off the tables before lunch service. For a moment it was confusing, can I sit here or not…also staff needs to learn how to cut the lettuce better. I mean small details are what makes quality…. quality. Ultimately it’s managements fault. It’s a shame because it’s such a beautiful location.
… moreBrianna Eason
I had the most beautifully wrapped, perfectly filled, freshly cooked burrito and chips from Chipotle today. I’m mad I didn’t take a picture of it but 10/10. It made my day I haven’t had Chipotle in over 6 months and it was well worth it today ❤️ thank you!!
… moreMia Séan
Today I had the pleasure of visiting this location while it was extremely busy and very understaffed. Immediately walking into the restaurant there was a line wrapped around the door and two staff sitting at the table, enjoying lunch from chipotle and Olive Garden. If they have only one person on the line, starting goals and one person finishing bowl as well as being the cashier. The service was horrible. The attitudes were horrendous and absolutely. No one got up to help the employees who were struggling to keep the store afloat. WILL NEVER BE BACK HERE.
… moreElizabeth Marshall
We were at this location 12/20/25 around 2:15 and an employee with a blessed tattoo on his neck served us. He was kind of rude which is fine I guess but then he was trying to argue with us on the meat portioning (even though we asked for double meat) and then tried to scam us on getting a little extra cheese (note, not an extra side of cheese but just some extra on the burrito). He said that’s an extra charge and we were like no it’s not. Then he told the cashier as she was ringing us out, and he gave her a look like “charge these people extra.” He also gave us a dirty look for no reason. We weren’t being rude we were just trying to order chipotle. The food quality was great once we got it but that employee did not need to be rude and try to overcharge us.
… moremelanie smith
Send a bad reviews is not something that I normally do but in this case this was the worst I have ever had from a Chipotle I should not have to travel all the way on the west side when there is a Chipotle in my neighborhood that I should be able to go to and get the items that I’m asking for for my food with all the items that were missing from the line or Buffet counter or however you want to word it that restaurant should have been closed there was a 15 minute wait for Rice so he started giving people brown rice he was rushing folks in the line there were kids quote unquote workers playing around not doing no work not assistant not being proactive not helping if there was a manager on staff he or she is horrible at having structure and management during a shift and if it was the general manager or manager of the restaurant that’s even worse there was no guacamole no queso no chimichurri which is the new feature for the Chipotles no carne asada there was no fajita veggies no vinaigrette it was enough tomato in my bowl to where I could actually count how many pieces of tomato same with the corn I can count every dang on corn kernel the service was terrible the line was not properly cleaned this is terrible I was at a Chipotle in New Philadelphia got way better service way better atmosphere way better quality of food at this point I should have went to Subway and if I had been a person that was picking up my food out of left it there I have never had such a lackluster quality of a Chipotle Bowl ever since they’ve been opening and been in Northeast Ohio this is bad for business and for the area and for the restaurant I seen the pictures where was two workers at the same time sitting down eating lunch and it actually look like it was three if you are treat people better maybe they’ll come in to work or want to work there this Chipotle is an embarrassment to all other Chipotles next time I’ll take that ride to the west side to go get my food at least then I know it’ll be better and I get better quality I ended up throwing that ball in the garbage all in workers in there ought to be ashamed do they sells
… moreDawud M
Normally I avoid this location, but this visit change my mind. Food server’s and food were very good with great customer service, within a clean restaurant. The A team must’ve been working today
*******UPDATE******:)
Once again, the A Team was working, and they were on top of their job and getting things down and in order. Great customer service, and the food was alright
*******Update*******
We have in a 10 Mile Radius 3 Chipotles in my area, and this one by far is the best. Once again, great customer service and my server. I think her name was Sierra she was very nice….Thanks
… more*******UPDATE******:)
Once again, the A Team was working, and they were on top of their job and getting things down and in order. Great customer service, and the food was alright
*******Update*******
We have in a 10 Mile Radius 3 Chipotles in my area, and this one by far is the best. Once again, great customer service and my server. I think her name was Sierra she was very nice….Thanks
WaveShock007
I’ve honestly had it with this location. For months I’ve been coming here once a week for something if there isn’t another option. Every time the fajitas are out. Every time I’m left standing mid order as the line leaves to talk amongst themselves about something not work related. Then when they come back I feel I’m getting attitude when I start asking for my stuff.
Today was the worst. I wanted the red chili sauce. They were out. They were out of the fajitas. No one was working the grill which had enough burnt grease build up to be visible from the line. No one was actually working it and the line left to talk about something about video games with customers who already got their food and actual attention. Literally was three people in line when the people working the line left to talk with them or talk amongst themselves. This has been a regular event at this location.
It’s literally better for you to go somewhere else.
… moreToday was the worst. I wanted the red chili sauce. They were out. They were out of the fajitas. No one was working the grill which had enough burnt grease build up to be visible from the line. No one was actually working it and the line left to talk about something about video games with customers who already got their food and actual attention. Literally was three people in line when the people working the line left to talk with them or talk amongst themselves. This has been a regular event at this location.
It’s literally better for you to go somewhere else.
Jordyn Ciciora
What the actual hell? Walk in there and there are 4 employees with zero care in the world. After waiting 20 minutes in line with 3 people in front of me the whole time, I ordered. Asked for Carne Asada and he literally gave me SEVEN slices of the meat. I looked down at it and realized it looked like it came out of someones toilet it was so old. I asked if they would swap it for new meat, instead they were screaming “there aint no more meat”. So then I asked for chicken, they threw attitude and threw away the original bowl. No sour cream, barely any cheese, lettuce, and salsa left. No red chimichurri either. The manager then was screaming that they are only taking online orders now after the last lady walked into the building. Manager also complained that her employees were serving “too much” meat when it was a normal sized portion at ANY OTHER CHIPOTLE. SO unprofessional. Fire the manager, she’s honestly terrible.
… moreLarry Willet
I had one of the worst experiences at this Chipotle location. The moment I walked in, it was obvious the place was not being run properly. The restaurant was dirty from top to bottom—trash cans overflowing, tables not wiped down, and the floor clearly hadn’t been cleaned in a while. And the worst part? There were no other customers there, so there was absolutely no excuse for it to look this bad.
The staff didn’t even look up or acknowledge anyone coming through the door. I stood waiting for service while they ignored customers and spent more time flirting with each other and playing on their phones than actually doing their jobs. It was unprofessional, chaotic, and unacceptable.
With a place that empty and service that careless, it’s clear management is not paying attention. I won’t be returning to this Chipotle and I definitely don’t recommend it to anyone else looking for decent service or a clean environment.
… moreThe staff didn’t even look up or acknowledge anyone coming through the door. I stood waiting for service while they ignored customers and spent more time flirting with each other and playing on their phones than actually doing their jobs. It was unprofessional, chaotic, and unacceptable.
With a place that empty and service that careless, it’s clear management is not paying attention. I won’t be returning to this Chipotle and I definitely don’t recommend it to anyone else looking for decent service or a clean environment.
Aiyana Mathews
Wish I could give zero stars. This place is disgusting. The food I got today was gross. The beans tasted like smoke and the chicken had a bone in it!! Also this place always has something out of stock! If you are getting chipotle skip this place!!
… more