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Swing by your local Popeyes at 11850 Elam Rd and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 11850 Elam Rd, Balch Springs, TX 75180
Phone: (972) 557-0964
Website: https://www.popeyes.com/store-locator/store/restaurant_83542
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Dnayah
Okay so I don’t live out here , I live all the way in Plano , and I order Popeyes for my brother all the time so I know how it’s supposed to look & taste, so I ordered the 12 mix and match wings combo 6pc boneless sweet and spicy , with ranch, and a 6 pc bone in plain, with bbq sauce ,Cajun fries, and a sprite , so when the food came the ranch and the bbq sauce wasn’t in the bag …. And I was missing 1 wing out of each box smh, and the sweet and spicy wings looked plain , it didn’t have any sauce on them at all and everything was cold and I tried to call them but the number don’t work , like what’s the point of having a number , but we will never order from here again , we had a bad experience.. NEVER AGAIN (I’m going to insert a picture of how the wings are supposed to look vs how they looked when I got them )
… moreJess Da Boss
Vania was AMAZING!! Food fresh , drink BOMB (frozen strawberry lemonade), service , and she made sure my food was hot and fresh and made to order. Also, she basically made my order for me tonight and the recommendations were 10/10 for me the whole meal 20/20 I will be returning to get another one of them flounder sammichs thank you for the great service Vania I will be back to see ya
… moreLatonia Dade
Omg where do I start. Ok first the Spanish girl taking my order spoke very very low on the intercom and when I could hear her she was very cold and non caring then when I go to window to pay, she turned her back and then closed the window and never addressed me then some small Spanish guy came to the window and told me that they have the right to refuse my service and that I needed to drive off or get the cops called and I asked why was that and he said that he did not know but the lady that took my order told him I took her picture I said sir. I don’t know her or why she would say I took her picture he stated that he didn’t know what was going on but that’s what she said I said can we get a manager and was he one he said no he wasn’t the manager but did not try to get one as the girl stood hiding from view and he kept saying he doesn’t know what was going on while I was talking to him asking why the hostility my mother that was with me said she did not have anything on her hair like a hairnet and that it was very unsanitary and mom took her picture and they never came back to window this store need to be closed and fire all of the people there. They don’t have a clue about customer service and how to treat people nor the owners company. I will be taking this further not professional and unsanitary. I would rather starve than eat at this location 11850 elam rd. Balch springs tx
… moreAngela Mclaughlin
This is the WORST Popeyes we’ve ever been to! The employees simply do not care about taking your order or cleaning the store- it was filthy, & they do not make eye contact or greet you. They act as if they don’t want anyone there & it’s a bother to take your order. Once we get the food, there’s no condiments or utensils given. Had to go back to the counter (plus wait for them to even acknowledge us) & ask for ketchup, honey, etc. Nothing was labeled either. I had the regular chicken and my husband got spicy. They told us the darker chicken was spicy. They BOTH looked the same & the cashier couldn’t even tell us which was which! This is a poor excuse for a fast food chain. I do not see how this place is still in business! Everything in that place was run down, falling apart, or broken- ex: the entrance door had a broken hinge at the top, the women’s bathroom had water pooled in the floor, the dining area floor was outdated, messy, & faded & worn- I could go on but this in itself is enough to make you nvr come back. Had we not been in a rush to get home, we would’ve gone somewhere else!
… moreGuillermo Casas
Worst Popeyes ever. The young guy taking orders today seen to be upset because he has to work. What pissed me off is when the girl making the orders always seem to have an attitude and a I don’t care look. I asked if they could put sweet tea in my cup and she goes to do it and comes back with a little trickle and says we don’t have any before I could say if she can put unsweet tea she walks off so I wait for a few seconds and then told her to put unsweet tea and like always she has an attitude face. After getting my tea I told her that she did not put the gravy I asked for on the side and again that damn look comes out again. I had to repeat my self several times and the the young guy got the gravy. This will be the last time I go there and the owner doesn’t do anything about this crap. Well hopefully they lose all the customers and shut this place down.
… moreLindsey Garcia
This location has the worst customer service. The girl at the window was the same one that took my order in the speaker and she was very rude from the start. I am very upset with this location and that attitude is very disrespectful. I placed an order online and came to pick it up we went to the speaker and she had a very nasty, harsh, unwelcoming tone and attitude. When we pulled up to the window not even one word, no eye contact, and she had her back turned away the whole time. We also decided we wanted some fries and some sauce so we left and ordered again through the drive through and the attitude and tone just got worse I even told my sister we should have just driven off because of how rude the experience was. I already knew what to expect when we reached the window again, and I was right. When we got to the window she didn’t even remember the order so she wasn’t even paying attention. Rushing our order for nothing. I get that It is late and she probably wants to go home but the is just very unpleasant. It is unfortunate the service was poor this experience was extremely disappointing and has strongly discouraged me from ever returning to this location.
… moreJamal Brown
⭐ 1 Star – Very Disappointed with My Visit (Order #9784)
I stopped by the Popeyes in Balch Springs today, and the experience was honestly terrible from start to finish. I ordered regular chicken strips for my kids, but most of them were spicy — and my kids don’t eat spicy food. It felt like they just threw together whatever was left over. When I got home, the food was cold, and it didn’t even seem fresh.
To make matters worse, I was missing 12 wings from my order. When I tried to call the store to speak with a manager, the line stayed busy every time I called. The person working the drive-thru window didn’t greet me, look at me, or even ask if I was okay — just turned around the whole time like I wasn’t there.
This was a really disappointing experience overall. I expect better quality and customer service from Popeyes, especially when I’m paying for a full order that I don’t even receive.
— Order #9784, Balch Springs location
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Would you like me to make a shorter, more emotional version too (for when you copy it to Google or social media)?
… moreI stopped by the Popeyes in Balch Springs today, and the experience was honestly terrible from start to finish. I ordered regular chicken strips for my kids, but most of them were spicy — and my kids don’t eat spicy food. It felt like they just threw together whatever was left over. When I got home, the food was cold, and it didn’t even seem fresh.
To make matters worse, I was missing 12 wings from my order. When I tried to call the store to speak with a manager, the line stayed busy every time I called. The person working the drive-thru window didn’t greet me, look at me, or even ask if I was okay — just turned around the whole time like I wasn’t there.
This was a really disappointing experience overall. I expect better quality and customer service from Popeyes, especially when I’m paying for a full order that I don’t even receive.
— Order #9784, Balch Springs location
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Would you like me to make a shorter, more emotional version too (for when you copy it to Google or social media)?
Natasha Royal
This is the worst Popeyes I’ve ever been to the staff. Specifically the girl at the register inside the store very rude. She didn’t say thank you or hello. No nothing. Her coworker even asked her why she so grumpy. She almost forgot some of my order. I had to remind her she was missing something listen. I know everyone has a bad day but the way she was acting she shouldn’t have been at work. I asked her not to put my chicken in with the biscuits. She’s she slid my order to the side and had the manager do it. Popeyes was my very first job and I never treated anyone like that and I worked at Popeyes in New Orleans doing Mardi gras and still didn’t act that way. I was the only person in the lobby so they weren’t busy enough to be upset with a customer
… moreAshley
This food location does not require employees to wear gloves while preparing food, which is unacceptable for a food chain. Staff are touching their phones and then handling food without washing their hands or using gloves. That’s a serious hygiene issue, and it makes me question the cleanliness and safety standards of this place. I do not recommend eating here.
… moreSara Simonton
The staff this afternoon 09/28/2025. Were wonderful. I have to give these young’ns credit. Most kids these days refuse to work for jobs like fast food or customer service. But this staff, not only friendly, polite, and took pride in their work. You dont find that often. The popeyes near my house in Rowlett so no where near the customer care we receieved here. Thank you, team!!! well done!
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