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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 5 AM–11 PM |
| Wednesday | 5 AM–11 PM |
| Thursday | 5 AM–11 PM |
| Friday | 5 AM–11 PM |
| Saturday | 5 AM–11 PM |
| Sunday | 5 AM–11 PM |
| Monday | 5 AM–11 PM |
Address and Contact Information
Address: 7400 Hull St, North Chesterfield, VA 23235
Phone: (804) 745-2555
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Adrian Buda
This is the last time I’m ordering from this place. Twice in 1 night they managed to screw up a simple order. I bought a small frozen fanta. It arrived super fast. Mind you, it isn’t even warm out. It’s night. There is no good reason as to why it was half empty and watery! A small!!!
… moreLauren McKenna
DID NOT RECEIVE MY MEDIUM COKE FROM DOOR DASH ORDER # 8A4E569E, @ 1123am, Destiny was my door dash delivery gal. She said the drink was in bag & it wasn’t. 3/7/26
… moreAnthony
Strike 1 – Waited 33 minutes in line at the drive-thru before reaching the cashier’s window and another 7 minutes at the pick-up window. A whopping 40 minutes! But wait, it gets better. Strike 2 – Both sandwiches (quarter pounder & McCrispy) were extremely dry like they were under the hot lamp for hours. Strike 3 – There were only 5 chicken nuggets in the box that was supposed to contain 6. To top it off, there was only one pack of Ranch dressing, barely enough for the 5 nuggets. Definitely avoiding this particular McDonalds.
… moreMelinda Massa
Rude management.
Orders made wrong 13 of last 13 times I placed orders.
I special order due to allergies and digestive issues. No butter on Bagel, but 100% of time at 13011 Hull Street rd they have put butter smeared and oozing down sides of my bagel. I order no whip cream and most of the time they give me no whip cream but also they leave off the caramel. I want the caramel!!! About 25% of the time they forget and send the Frapee WITH whip cream. If I call to say anything to the female manager on duty in the mornings she is rude, never says she is sorry, never offers to refix or replace the wrongly made order. She just tells me, in a rude loud sarcastic voice to drive to another McDonalds myself next time or to order through Doordash from another McDonalds,YOU CAN NIT CHOOSE WHAT STORE THEY ORDER AND PICKUP YOUR FOOD FROM!!! She claims she knows my food was not fixed wrong.. when I tell her I can send a picture showing the butter on and dripping off the bagel she says she won’t look at it, adding that it’s not her problem, and hangs up on me. She has been told by me many times that Doordash does not allow us to choose which NcDonalds to have make our food and that I can’t drive to another McDobalds because my disability does not allow me to drive and she says that is not her problem. She claims the food was made correctly, but when I ask her if she actually looked at it after it was prepared all she says is she was told it was made correctly.
According to the McDonalds employees her cooks and many of the individuals she has assigned to work on the line do not know how to read English, so they can’t read the tickets to know what to leave off or substitute.
I have called the franchise number and left messages with no returned messages yet. Doordash has refunded my money, except for the driver’s tip, at my request, on several occasions, but that is wrong for Doordash to be dealing with an issue McDonalds has because their management person does not do her job correctly !! There is another McDonalds about the same distance from my home the other direction down Hull street that gets there orders correct over 90% of the time I go there and I have repeatedly told Doordash that this other McDonalds is reliable, curtious, corrects their errors, cares about their customers, and is owned by the same franchise owner but so far Doordash will not change to use the reliable other store and from time to time Doordash cuts my use of their delivery services off from being able to get credited or refunded when I receive a wrong order, due to my order being made wrong It is not my faukt but I am being punished for them sending the wrong order. This is a violation of ADA, but no one seems to care or wants to do anything about the situation. Why are businesses and karge corporations allowed to violate laws and discrimiat afainst individuals like me without ever having any cobsequences??? If I went into McDonalds and treated this manager with dusrespect due any readmson they would press cgarges and I would be in a world if trouble. She has a reputation, as I have been told by another McDonald’s manager of bad service when she is on duty, food being made incorrectly because she hires people and puts them into positions they cannot succeed in, and she is not teaching ir supervising the employees to make sure correct, quality food is made and sent out. Why is corporate so hard to reach? Why am I not getting my calls placed to the franchise number returned? Why doesn’t Doordash use a McDonalds that serves quality food and has caring management that takes pride in their job?
Take a stand and do not give this McDonalds your business please!!!
… moreOrders made wrong 13 of last 13 times I placed orders.
I special order due to allergies and digestive issues. No butter on Bagel, but 100% of time at 13011 Hull Street rd they have put butter smeared and oozing down sides of my bagel. I order no whip cream and most of the time they give me no whip cream but also they leave off the caramel. I want the caramel!!! About 25% of the time they forget and send the Frapee WITH whip cream. If I call to say anything to the female manager on duty in the mornings she is rude, never says she is sorry, never offers to refix or replace the wrongly made order. She just tells me, in a rude loud sarcastic voice to drive to another McDonalds myself next time or to order through Doordash from another McDonalds,YOU CAN NIT CHOOSE WHAT STORE THEY ORDER AND PICKUP YOUR FOOD FROM!!! She claims she knows my food was not fixed wrong.. when I tell her I can send a picture showing the butter on and dripping off the bagel she says she won’t look at it, adding that it’s not her problem, and hangs up on me. She has been told by me many times that Doordash does not allow us to choose which NcDonalds to have make our food and that I can’t drive to another McDobalds because my disability does not allow me to drive and she says that is not her problem. She claims the food was made correctly, but when I ask her if she actually looked at it after it was prepared all she says is she was told it was made correctly.
According to the McDonalds employees her cooks and many of the individuals she has assigned to work on the line do not know how to read English, so they can’t read the tickets to know what to leave off or substitute.
I have called the franchise number and left messages with no returned messages yet. Doordash has refunded my money, except for the driver’s tip, at my request, on several occasions, but that is wrong for Doordash to be dealing with an issue McDonalds has because their management person does not do her job correctly !! There is another McDonalds about the same distance from my home the other direction down Hull street that gets there orders correct over 90% of the time I go there and I have repeatedly told Doordash that this other McDonalds is reliable, curtious, corrects their errors, cares about their customers, and is owned by the same franchise owner but so far Doordash will not change to use the reliable other store and from time to time Doordash cuts my use of their delivery services off from being able to get credited or refunded when I receive a wrong order, due to my order being made wrong It is not my faukt but I am being punished for them sending the wrong order. This is a violation of ADA, but no one seems to care or wants to do anything about the situation. Why are businesses and karge corporations allowed to violate laws and discrimiat afainst individuals like me without ever having any cobsequences??? If I went into McDonalds and treated this manager with dusrespect due any readmson they would press cgarges and I would be in a world if trouble. She has a reputation, as I have been told by another McDonald’s manager of bad service when she is on duty, food being made incorrectly because she hires people and puts them into positions they cannot succeed in, and she is not teaching ir supervising the employees to make sure correct, quality food is made and sent out. Why is corporate so hard to reach? Why am I not getting my calls placed to the franchise number returned? Why doesn’t Doordash use a McDonalds that serves quality food and has caring management that takes pride in their job?
Take a stand and do not give this McDonalds your business please!!!
Kate Smith
Steve Gandy GM should hire more professional compassionate employees. My experience was horrible! Unprofessionalism at this McDonalds is not what one would expect. Also not only did I get no help after screwing up my order, but the service here takes forever, always a line and food sucks
… moreAjian Staxks
I want to share my experience with this location. My friend visited recently and was told she could not refill her drink. She followed what she was told without arguing, but the manager or whoever was in charge raised his voice at her in front of customers. When she walked to the counter, she could still hear him in the back talking about her in a loud and disrespectful way. It was embarrassing and unprofessional.
The “refill policy” also seems to change depending on who is working. One employee told her refills were allowed as long as she bought something that day. The person in charge said something completely different. The issue was less about the policy and more about how she was spoken to.
The cleanliness is another concern. The floors are often sticky or have spills. The drink station is usually dirty, with straws, tissues, and other items sitting in the drain area underneath.
There was also a time when she ordered a drink through the app and never received the cup or the refund.
I hope this location works on improving customer service and cleanliness because experiences like this are discouraging.
… moreThe “refill policy” also seems to change depending on who is working. One employee told her refills were allowed as long as she bought something that day. The person in charge said something completely different. The issue was less about the policy and more about how she was spoken to.
The cleanliness is another concern. The floors are often sticky or have spills. The drink station is usually dirty, with straws, tissues, and other items sitting in the drain area underneath.
There was also a time when she ordered a drink through the app and never received the cup or the refund.
I hope this location works on improving customer service and cleanliness because experiences like this are discouraging.
E R
Currently still waiting in a drive thru line that’s been here for 25 minutes. So much for fast food. This is the worst service around. Not to mention they closed the doors an hour early so I shouldn’t even be in this line right now. Pure laziness.
… moreOopJumpScare
Waiting in line 5-10mins before getting to intercom. Get to intercom to be told to wait 5-10 more mins. We order and the people was not understanding at all over a very simple order. And they working like they making to order….. smdh! Just a hot mess
… moreAdara Lacy
I ordered a bacon egg and cheese biscuit combo, and I received a hamburger with onions and cheese biscuit, instead. I was highly disappointed and annoyed, after making it home. Do not recommend!
… moreEJW Studios LLC (EJW Studios)
This was a cool place to go to and get my food from. Had to keep my head down all the time because of the current situation around the area though
… more