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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Full-service chain bar & grill providing hearty American eats in an informal setting.
Address and Contact Information
Address: 3300 Wilmington Rd, New Castle, PA 16105
Phone: (724) 598-6280
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Raphael Pinto
Worst first impression. Olympic-level wait times.
This is my first time at this Applebee’s and I’m writing this review while still sitting at my table waiting for my food — that should already tell you everything you need to know.
I’ve been here close to 30 minutes and the only thing that’s touched this table is two waters. That’s it. There are a few groups seated, but nowhere near enough to justify this kind of delay. The explanation I got?
“There’s a table of 18 people that ordered before you.”
Okay… and? This restaurant is built to hold at least 100 people, and most of the place is basically empty. So who exactly is the kitchen overwhelmed by — ghosts?
What makes this even funnier (in a painfully ironic way) is that while waiting, I started reading the reviews… and someone named Anthony posted FIVE HOURS AGO describing the exact same experience, during an even slower time of day. So this isn’t a one-off — this is apparently an all-day event.
If you enjoy:
• Long waits
• Zero updates
• Wondering if your food exists
• Questioning your life choices
Then this is the place for you.
Unfortunately, there aren’t many restaurants open at this hour, so I’m stuck waiting it out — but I definitely won’t be coming back. Unacceptable service, terrible first impression, and absolutely not worth the wait.
Consider this your warning: plan for water… and a LOT of patience.
UPDATE:
Food finally arrived.
To be fair, the flavours were actually good, which almost makes this more frustrating. Unfortunately, the food was cold — which strongly suggests it had been sitting around for a while before being brought out.
Also worth mentioning: the appetizers arrived at the exact same time as the entrées, completely defeating the purpose of ordering appetizers in the first place. If I wanted everything dumped on the table at once, I would’ve just ordered a sampler platter and called it a day.
Good flavours don’t make up for cold food, poor timing, and excessive wait times. This place needs serious work on pacing and basic service execution.
… moreThis is my first time at this Applebee’s and I’m writing this review while still sitting at my table waiting for my food — that should already tell you everything you need to know.
I’ve been here close to 30 minutes and the only thing that’s touched this table is two waters. That’s it. There are a few groups seated, but nowhere near enough to justify this kind of delay. The explanation I got?
“There’s a table of 18 people that ordered before you.”
Okay… and? This restaurant is built to hold at least 100 people, and most of the place is basically empty. So who exactly is the kitchen overwhelmed by — ghosts?
What makes this even funnier (in a painfully ironic way) is that while waiting, I started reading the reviews… and someone named Anthony posted FIVE HOURS AGO describing the exact same experience, during an even slower time of day. So this isn’t a one-off — this is apparently an all-day event.
If you enjoy:
• Long waits
• Zero updates
• Wondering if your food exists
• Questioning your life choices
Then this is the place for you.
Unfortunately, there aren’t many restaurants open at this hour, so I’m stuck waiting it out — but I definitely won’t be coming back. Unacceptable service, terrible first impression, and absolutely not worth the wait.
Consider this your warning: plan for water… and a LOT of patience.
UPDATE:
Food finally arrived.
To be fair, the flavours were actually good, which almost makes this more frustrating. Unfortunately, the food was cold — which strongly suggests it had been sitting around for a while before being brought out.
Also worth mentioning: the appetizers arrived at the exact same time as the entrées, completely defeating the purpose of ordering appetizers in the first place. If I wanted everything dumped on the table at once, I would’ve just ordered a sampler platter and called it a day.
Good flavours don’t make up for cold food, poor timing, and excessive wait times. This place needs serious work on pacing and basic service execution.
Benjimin Loesch
I stopped ordering from here because of how appalling the delivery was becoming. Our order would get mixed up, certain meals would taste like other things- we stopped eating there for 2 months but the new OM Cheese Burger came out and my partner wanted to try it…
The cheese sauce was unmelted preshredded cheese in a white sauce that tasted like watered down mayo. They also added all the normal toppings to it when specified not to.
I ordered the quesadilla salad (with no cheese, which I’ve done before and they removed it off the salad) but this time the quesadillas had no cheese either? Why would you send me a bunch of toasted tortillas with nothing on it? I didn’t get a picture because I was too baffled by the cooks decision to send that in an order.
And why does everything taste like someone held a pickle before assembling everything? Cross contamination? Please wash your hands?? Come on.
I give up on this location.
… moreThe cheese sauce was unmelted preshredded cheese in a white sauce that tasted like watered down mayo. They also added all the normal toppings to it when specified not to.
I ordered the quesadilla salad (with no cheese, which I’ve done before and they removed it off the salad) but this time the quesadillas had no cheese either? Why would you send me a bunch of toasted tortillas with nothing on it? I didn’t get a picture because I was too baffled by the cooks decision to send that in an order.
And why does everything taste like someone held a pickle before assembling everything? Cross contamination? Please wash your hands?? Come on.
I give up on this location.
Vincent Nicotera
I love Applebee’s but this place has the worst service I ever had. The other servers looked like they were very competent but our server sucked! Big girl with glasses It took her over 10 minutes to get our drinks and another 20 to take our order. We were there over an hour and a half!! Never go to this one again
… moreCan’t Mask The Truth Terlesky
This Applebee’s compared to the other ones in the area is top notch. There were alot of employees and everyone was working hard. The food and service was better than other places we have visited lately. It was clean and as a previos restaraunt manager, this was nice and brought back memories.
… moreLanny
Got charged almost 200 to doordash food for everyone to get a moldy bun from dusty as Applebee’s. How can’t you see the 3 mold spots on one probably serving the whole pack of then.
… moreAnthony N
Waited forever to get seated during a slow time of day. Lady at bar was seating people. Fries were cold and waitress never checked on me.
… moret reddick
This is how we roll in newcastle pa.Bourbon street steak is still great for Father’s day of 2021 or any day.. sorry but as you can see I took a couple of bits before I took the picture, oh well I was hungry. Have to say during this whole covd 19 Pandemic It’s nice to see This applebee’s go above and beyond what no Other restaurant or store Is doing. There is a young man at this location named Trevor . This young man cleans this place from top to bottom. Every time we come here he is cleaning. He is an Outstanding worker . We like coming here and we feel safe eating here knowing that he here doing this job thank you. Ps also not to mention there new Skewered shrimp With lemon butter is absolutely delicious.
… moreMelissa Ekis
We ordered the mozzarella sticks as an app with ranch for dipping, waitress brought them out with marinara and had to wait for the ranch even though she wrote it down.
Other party order Chicken plank dinner with fries and green beans, order was nice and hot. Party said it was delicious like usual.
I ordered the Pork Riblets with mashed potatoes and broccoli. Only thing close to being hot on my plate was the mashed potatoes.
After trying to eat barely above room temperature food, the waitress finally came to ask how everything was and I asked her if she could please put my food in the microwave because I prefer to eat my food hot not almost room temperature.
They kept my mashed potatoes and broccoli since I added butter to them and gave new riblets that were actually hot and they did heat up the food for me.
The kitchen manager brought out the new plate and made sure I was happy. I was with nice hot food and the riblets had a better flavor being hot over cold. I’m glad she corrected my dinner.
Applebee’s usually is a 5 star rating for me, I eat here at least once a week and they hardly ever mess up but when they do, they are quick to fix the mistake to make sure you have a pleasant dining experience.
I’ll definitely be back within the week or so.
… moreOther party order Chicken plank dinner with fries and green beans, order was nice and hot. Party said it was delicious like usual.
I ordered the Pork Riblets with mashed potatoes and broccoli. Only thing close to being hot on my plate was the mashed potatoes.
After trying to eat barely above room temperature food, the waitress finally came to ask how everything was and I asked her if she could please put my food in the microwave because I prefer to eat my food hot not almost room temperature.
They kept my mashed potatoes and broccoli since I added butter to them and gave new riblets that were actually hot and they did heat up the food for me.
The kitchen manager brought out the new plate and made sure I was happy. I was with nice hot food and the riblets had a better flavor being hot over cold. I’m glad she corrected my dinner.
Applebee’s usually is a 5 star rating for me, I eat here at least once a week and they hardly ever mess up but when they do, they are quick to fix the mistake to make sure you have a pleasant dining experience.
I’ll definitely be back within the week or so.
David Sellers
Dina was an awesome bartender.. was greeted by the manager Sam who was also very amazing. Was treated like family at this location.
… more