Family-friendly chain restaurant featuring Italian entrees along with a wide beer selection.
Address and Contact Information
Address: 4641 S Jack Kultgen Expy, Waco, TX 76711
Phone: (254) 327-2100
Website: https://oldchicago.com/locations/us/tx/waco/4641-s-jack-kultgen-expressway/
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4641 S. Jack Kultgen Expressway Waco, TX, 76711 – Old Chicago
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Reviews
They have a nice spread of menu items so there’s something for everyone to enjoy. I do wish their tavern style was thinner but it was still good!
(Jacob’s super special tips: if there isn’t a host maybe the bartender can welcome a group in and tell them that someone will be there shortly to seat them)
p.s. we came at midnight so I assume they usually have a host during the day.
Upon arriving, I noticed that they didn’t have anyone at the entrance to sit or deliver orders to people who ordered online or on an app.
We had to wait for a waiter who was nearby to finish the table before serving us. Including someone else who apparently worked for a delivery app.
Although the wait wasn’t that long, I get the impression that at busier times, it can be a problem.
When we sat down, we didn’t wait long. The service was actually pretty fast. We ordered, and although the food took about 10 minutes, the waiter always kept us informed of what was happening with the food.
We ordered some wings, which were really good. Although it was the standard for any fast food in town. Also, the portions, for almost $10 for 6 wings, is crazy. Although I got an extra plate of wings, because I was lucky enough to be there for a “Wings Happy Hours”. I think the price is way too high for 6 wings.
I also ordered a carzon, and I can’t complain. It was pretty good, although I think it needed a little more protein.
My companion ordered a pasta, and the pasta was a bit cold. But I imagine it was due to the lack of employees, and the wait for the dish to come out and not having anyone to take it to the table.
I think they can improve, but the only way to do it is by having a bigger team. People who can lighten the load of the waiters, who apparently are doing everything.
I got home to find the burger was well done. The tall order of boneless wings had 9 small wings that did not appear fresh, looked day old. The soup for $7.99 measured out to half a cup. When I called the manager, he dismissed my concerns and stated that they were served to corporate specs. I will not be back.