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Chipotle Matthews is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1909 Matthews Township Pkwy Ste H, Matthews, NC 28105
Phone: (704) 845-9406
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Matthews, NC
1909 Matthews Township Pkwy Matthews, NC 28105. Near HWY 51 & Independence Avenue. place icon. Get Directions · (704) 845-9406.
Chipotle Mexican Grill Locations in Matthews | Burritos, Fast Casual …
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy responsibly sourced and freshly prepared burritos, burrito bowls, salads, …
Chipotle Mexican Grill in Matthews, NC
1909 Matthews Township Pkwy Matthews, NC 28105. place icon. Get Directions · (704) 845-9406 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Reviews
MusicMan Reviewer
Tonight the food was very good and my salad was filled all the way up.
As for employees, they were nice but no one stood out. We went on a busy Saturday night. Service was very slow. They could have used more people filling orders and less standing around behind cash register.
My biggest complaint, other than the slow service, was the cleanliness. Floors were dirty and 1/2 the tables had not been cleaned after people got up. In the 20 minutes we were in line, no one came out from the back to clean.
I will try a different Chipotle next time.
… moreAs for employees, they were nice but no one stood out. We went on a busy Saturday night. Service was very slow. They could have used more people filling orders and less standing around behind cash register.
My biggest complaint, other than the slow service, was the cleanliness. Floors were dirty and 1/2 the tables had not been cleaned after people got up. In the 20 minutes we were in line, no one came out from the back to clean.
I will try a different Chipotle next time.
Aaron Morrison II
They follow my order perfectly they just give a smaller portion size and I receive it other locations. But they are one of my favorite locations in Charlotte for Chipotle as they do follow your instructions and their food is cooked to perfect quality. Not everyone’s going to have the best customer service experience. But they’re very attentive at least for me I do play some mobile order. But they’re very responsive I’m not left waiting forever when I walk in there to pick up my order.
I go to several Chipotle locations across the city and I get the exact same order every single time and while I am disappointed in the size of my burrito I’m definitely not mad at it. It was perfectly how I wanted it.
… moreI go to several Chipotle locations across the city and I get the exact same order every single time and while I am disappointed in the size of my burrito I’m definitely not mad at it. It was perfectly how I wanted it.
Derek Leighton
Worst chipotle experience I’ve had. My girlfriend and I were told we couldn’t have water cups and that they only come with kids meals which is utterly ridiculous because that’s never been a problem before. Portions were incredibly skimpy even though we asked and paid for extra of certain things. Employees also told us we could only get a small side of shredded cheese instead of a big cup. Go to waverly chipotle instead this place sucks, no music playing staff weren’t friendly. I’d give zero stars if i could.
… moreJerry Okocha
I’ve been living in North Carolina for about a year and a half now, and between Matthews and Monroe there are only two Chipotle locations. Unfortunately, this location has consistently been one of the worst Chipotle experiences I’ve had.
The service is regularly poor employees often seem disengaged, items are frequently out of stock, portions tend to be very small, and the food preparation is often sloppy. While there have been a few exceptions, the overall experience has been consistently disappointing.
Tonight, March 4th at around 9:00 PM, the service was so poor that I ultimately had to walk out and leave my order.
… moreThe service is regularly poor employees often seem disengaged, items are frequently out of stock, portions tend to be very small, and the food preparation is often sloppy. While there have been a few exceptions, the overall experience has been consistently disappointing.
Tonight, March 4th at around 9:00 PM, the service was so poor that I ultimately had to walk out and leave my order.
Han nah
This was the worst Chipotle location I’ve ever been to. The food was terrible, the service was even worse, and the restaurant itself was very messy. At first we tried to give them the benefit of the doubt and assumed they may have just had a rush, but the overall experience didn’t improve at all.
The staff was extremely rude and openly using cuss words and speaking inappropriately to each other in front of customers. When I went to check out, I was ready to pay, but another employee cut in line to ring themselves up before their break and I was made to wait. I understand breaks are timed, but the attitude and lack of professionalism were unacceptable.
The food was so bad we ended up throwing most of it away. Crunchy rice, poor quality ingredients, and just an overall nasty taste. For a customer who visits Chipotle multiple times a year, this was incredibly disappointing.
I also noticed the location only had a 90 health score, which is concerning. After my visit I even came across multiple online comments from other customers sharing similar negative experiences on TikTok at this exact location. I usually don’t come to this location, and after this visit I definitely won’t be returning.
Also, I reached out to Chipotle but was told they couldn’t help or refund me lol.
… moreThe staff was extremely rude and openly using cuss words and speaking inappropriately to each other in front of customers. When I went to check out, I was ready to pay, but another employee cut in line to ring themselves up before their break and I was made to wait. I understand breaks are timed, but the attitude and lack of professionalism were unacceptable.
The food was so bad we ended up throwing most of it away. Crunchy rice, poor quality ingredients, and just an overall nasty taste. For a customer who visits Chipotle multiple times a year, this was incredibly disappointing.
I also noticed the location only had a 90 health score, which is concerning. After my visit I even came across multiple online comments from other customers sharing similar negative experiences on TikTok at this exact location. I usually don’t come to this location, and after this visit I definitely won’t be returning.
Also, I reached out to Chipotle but was told they couldn’t help or refund me lol.
Allison Leigh
Horrible location. Never open on time, dirty inside and inconsistent food quality. Literally stood outside until 11:10 today with the doors locked, when they say they open at 10:45. I just left. Employees Watching as a line forms.
… moreCody Ryan
I don’t believe I’ve ever written a review for a Chipotle despite having eaten over 4,000 times (rough approximation) … I used to live in Charlotte and moved to Atlanta I would avoid this location at all cost when I lived here. I have returned a handful of times thinking it’s going to turn around. Never has.
Today 10/2/2025 – staff is not very friendly (that’s okay it’s early) – got to ring up my order and they stated no water cups. You can only pay for a drink cup even to get water … because people are filling water cups with soda… this seems like flawed logic. Surely there is a better control that could be put into place. This will drive myself and others away from the location all together. Paying $3.10 for a small drink and getting water doesn’t make any sense. Penalizing/detering good customers doesn’t appear to be the best solution.
I also understand this is a somewhat silly way to spend my time writing this review but figure the corporate office or franchise owner should know. I would end to know if I were in there shoes.
Open to changing or removing review.
… moreToday 10/2/2025 – staff is not very friendly (that’s okay it’s early) – got to ring up my order and they stated no water cups. You can only pay for a drink cup even to get water … because people are filling water cups with soda… this seems like flawed logic. Surely there is a better control that could be put into place. This will drive myself and others away from the location all together. Paying $3.10 for a small drink and getting water doesn’t make any sense. Penalizing/detering good customers doesn’t appear to be the best solution.
I also understand this is a somewhat silly way to spend my time writing this review but figure the corporate office or franchise owner should know. I would end to know if I were in there shoes.
Open to changing or removing review.
M G
Im not sure what is going at this location. They have been closing the lobby and/ or online orders several times in the past month or so. Posting a last minute copy paper of closure & locking the doors.
The food area is messier than expected. The online area ( roach ran up the wall and into a crack) worse than the lobby serve line. The lobby trash overflows, litter on/ under tables. Beverages tend to be low or gone during dinner hour.
One time we literally were leaving line as a ‘closure’sign was posted. We were allowed to finish our meal but little juice was left.
A convenient location but something is up with management, inventory,staff and overall decline at this location.
… moreThe food area is messier than expected. The online area ( roach ran up the wall and into a crack) worse than the lobby serve line. The lobby trash overflows, litter on/ under tables. Beverages tend to be low or gone during dinner hour.
One time we literally were leaving line as a ‘closure’sign was posted. We were allowed to finish our meal but little juice was left.
A convenient location but something is up with management, inventory,staff and overall decline at this location.
Miguel Goulias
90 health rating. This place is a bio hazard ☢️ All trash bins over flowing, filthy tables, pot stacked up prep and serving line was disgusting, trash by the fountain machine. visit another location people.
… moreCARLOS GUERRERO
The guy at the pickup order prep station ignored me completely after I greeted him. Instead of replying and asking for the order name, he just continued cleaning for a minute or two until someone who seemed like the manager came out of the kitchen and helped me. Years ago, I managed several fast-casual concepts such as Chipotle, and I have to say that employees like most of Chipotle’s current staff wouldn’t last a week with me. I wouldn’t put up with a crappy attitude. Chipotle is a far cry from what it was in the early 2000s—service was much faster and friendlier, and the place was cleaner. The worst thing that happened to that company was the founder stepping down as CEO.
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