Ivy Grace
I’m not sure of the manager’s name, but I do believe it’s Hector or Hermano. I have to say, he has the absolute BEST PERSONALITY, and CUSTOMER SERVICE you could experience‼️He always makes sure to give you fresh, hot food, and he can definitely make the BEST SWEET TEA you ever had. When he’s not there, I unfortunately have to say the food can be a ‘hit or miss’, but when he’s there, you’re guaranteed to have the best experience and food ever! Continuing on, I do think the establishment could use an upgrade, especially on ‘lobby cleanliness’. Sometimes younger workers (not all), skip steps when it comes to truly cleaning the lobby areas, and some days it shows when you go inside to order and eat. All in all, I do recommend this location for some of the best chicken, sweet tea, and avocado sauce ever!
… moreMonica Ghoul
My first time eating at El Pollo Loco!
The food was delicious and made well!
The horchata was super yummy too!
The employee was very patient with us deciding what we wanted to eat and helped me get exactly what I wanted other than lime because they were out of stock.
Tacos Al Carbon were amazing and exactly what I was craving especially after asking for the shredded chicken on them instead!
The mashed potatoes & gravy are good too!
If we’re ever back in Texas again we’ll be sure to stop by again!
… moreAPPROVEDBYBIGTONE
This was a Wonderful experience from the time i was greeted walking to the counter until i left with coupons for my next visit. All of the seating are was clean and thr bathrooms wer spotless…
… moreMary West
We have been here two times. The first time was great. Excellent, fast service, great food. We had chicken tacos and mashed potatoes. Clean dining area. The second visit was an unpleasant disaster. Apparently, there was a dinner rush prior to our arrival. All but one person was in the back taking a break. The girl at the counter was nice and helpful. Once we ordered, our experience went downhill. We waited 15 minutes for our food. Nobody else was waiting on an order. There were no small drink lids. We had to ask at the counter for them. All of the tables were dirty. We had to get someone to come clean a table for us. Then it was too wet. We had to get napkins to dry it off so we could sit down. The floor had trash all over it. The trash receptacles were overflowing. The chicken in our tacos was cold. We brought it back for hot chicken. That took another 15 minutes. With nobody else ordering ahead of us, it took 30 minutes to get a hot meal and a clean place to eat. I love the food. I have a sensitive stomach, and El Pollo Loco is one of the very few fast food places that doesn’t leave me ill. I’ll be back for that reason. Hopefully, this one negative experience will be a one-time thing.
… morepablo martinez
I Almost never take the time to write a review for a restaurant or for a business. But there is some occasion that requires to do it. Pollo Loco is being one of my favorite place to get a chicken because I’m a chicken person lol. I love chicken, but this is my first store that I visited and has very clean store and very fresh food. And the plus are the employees with the smile with the happiness. For me as a businessman, this mean that they have a good leader because they’re happy employees working with very nice smile definitely I’m gonna return to this location. I love them I wanna say thank you to the kitchen crew and cashier as well they made my day.
Thank you ❤️
… moreXavier Perez
Fresh food, great taste, and excellent customer service every time. Yofri Leon is always super friendly and helpful, which makes the experience even better. One of my go-to spots—highly recommend!
… moreHarrison Sarratt
Food was delicious however we had to wait a while before we had our order taken
Half the tables were actually dirty and there was one of the staff members on break listening to reels on max volume. Horrible experience but food was good and hot.
… moreN D
Cashier was friendly with a smile gave great service. The food was delicious the chicken was seasoned well juicy. Charro beans were excellent. Overall a great experience at Pollo Loco.
… moreShedo 12
I ordered delivery here tonight and I will never come here again. When I received my order a third of it was missing even though the bag was tightly tied closed. And in one of the bowls I did actually receive, there was a piece of plastic in it that felt like it almost broke my tooth when I bit down on it. When I tried calling the location to see if I could get this resolved, no one would answer. I called for over an hour straight with it just ringing. I know they kept hanging up the phone in person because the amount of rings before it cut off kept getting shorter. So on top of charging me money for food I never received because apparently the people who work here are either too stupid to read a check or to incompetent to count up to 3 bowls in a single bag and are also to lazy on top of that to pick up a receiver on a telephone and just give me my money back. I know that the business doesn’t care about the customer but I make this review so that no one else will make the same mistake. These people will mess up your order and then hide behind the telephone so they don’t have to fix it. Don’t waste your time, your money, or your effort coming here. They also don’t allow you to file a complaint because they conveniently leave the required information for the customer feedback off of the attached delivery receipt and order email, so there is no other form of contact other than telephone which will clearly always go unanswered.
… moreJW Gonzales
All of these stores seem to be very location specific when it comes to quality. This branch is aggressively mediocre. I’ve had some El Pollo that was absolute fire and this place was just average with the same above average prices. Chicken was good but the portions offered were very small. My burrito was full of just about everything but chicken. I was not stoked and won’t be returning to this location again.
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