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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 4565 Erin Ln, Eagan, MN 55122
Phone: (507) 861-9712
Website: https://www.mcdonalds.com/us/en-us/location/MN/EAGAN/4565-ERIN-LANE/6007.html?cid=RF:YXT:GMB::Clicks
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Order and Reservations
Order: Order online
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Reviews
Taizaya Martin (Tai)
Today, I visited McDonald’s and placed a simple order consisting of two Kids Meals: one with a cheeseburger and one with a 6-piece chicken nugget. When I received my order, several items were missing.
I contacted the restaurant by phone to report the issue. While I was explaining the missing items, they hung up on me . I called back, and they hung up on me again . This felt very unprofessional, especially considering I was simply trying to resolve an order issue.
Because I was unable to get assistance over the phone, I returned to the restaurant. I asked who had answered the phone and why the calls were disconnected. The manager dilma I spoke with did not directly address my concern, laughed and speaking her native language to her peers and laughing they did not take the issue seriously. She also provided a different name than her actual one, which another manager later clarified was inaccurate.
Thankfully, another manager—who was not in uniform at the time—stepped in and helped resolve the situation professionally. However, Dilma’s behavior was inappropriate, and she went as far as threatening to call the police even though I remained calm and was only requesting that my order be corrected.
Unfortunately, this is not an isolated experience at this location. I have had multiple issues here in the past, including once receiving a cheeseburger without a meat patty. Due to the repeated problems and lack of professionalism, I believe this location could benefit from improved management and customer service training.
… moreI contacted the restaurant by phone to report the issue. While I was explaining the missing items, they hung up on me . I called back, and they hung up on me again . This felt very unprofessional, especially considering I was simply trying to resolve an order issue.
Because I was unable to get assistance over the phone, I returned to the restaurant. I asked who had answered the phone and why the calls were disconnected. The manager dilma I spoke with did not directly address my concern, laughed and speaking her native language to her peers and laughing they did not take the issue seriously. She also provided a different name than her actual one, which another manager later clarified was inaccurate.
Thankfully, another manager—who was not in uniform at the time—stepped in and helped resolve the situation professionally. However, Dilma’s behavior was inappropriate, and she went as far as threatening to call the police even though I remained calm and was only requesting that my order be corrected.
Unfortunately, this is not an isolated experience at this location. I have had multiple issues here in the past, including once receiving a cheeseburger without a meat patty. Due to the repeated problems and lack of professionalism, I believe this location could benefit from improved management and customer service training.
rocky yang
4th time with Food Inaccuracy.
In the cities of Eagan AND Burnsville, this Locations ranks the LOWEST easily with Food Accuracy.
Extra Means to Add, NOT Remove. Disappointing
… moreIn the cities of Eagan AND Burnsville, this Locations ranks the LOWEST easily with Food Accuracy.
Extra Means to Add, NOT Remove. Disappointing
Bren Strand
Ordered 3 different meals through the app, drove home and realized they only gave us 3 fries. Was missing 2 burgers and 2 snack wraps. So I called and was sent a voucher in the mail for free items. Then today I went to go use the voucher and the manager was saying I still had to pay, she was getting angry as I remained calm and shut the drive thru window in my face, so I pulled forward and finally got our food after 10 minutes of holding up the line. Checked the bag and they didn’t put 2 of the items in there that we ordered with the voucher. So I just went home, was done dealing with this. Then after eating 1 of the burgers it had pieces of long blonde hair in it and mind you nobody in my household is blonde. We then called to tell them and someone answered and listened to the issue but said to me “ok bye” and hung up immediately. I hope the owner of this company realizes what their employees do and how they treat customers. Very unprofessional and honestly after this, never eating from any of these McDonald’s ever again.
… moreRichard Rustad
I went through the drive thru and the young man working the window was very friendly and courteous. His positive attitude is contagious!
Excellent employee!!
… moreExcellent employee!!
Claudia Perez
I stopped by McDonald’s and had one of their burgers, and it was really satisfying! The patty was juicy, the bun soft, and all the toppings tasted fresh. It’s exactly the kind of classic burger you crave.
I also highly recommend using the McDonald’s app it makes ordering so easy, and you can often get great deals or rewards. The service was quick, and the food came out hot and fresh. If you love a simple, tasty burger, this is a solid choice!
… moreI also highly recommend using the McDonald’s app it makes ordering so easy, and you can often get great deals or rewards. The service was quick, and the food came out hot and fresh. If you love a simple, tasty burger, this is a solid choice!
Eric Grassi
This one is usually good, but service has dropped significantly.
Had to wait 15 minutes at the second window for decaf as my food got cold. Manager argued with me and then offered only a refund for the decaf.
Make this right McDonald’s. You’re not special.
… moreHad to wait 15 minutes at the second window for decaf as my food got cold. Manager argued with me and then offered only a refund for the decaf.
Make this right McDonald’s. You’re not special.
Mary Heesen-Isabel
DO NOT GO TO THIS MCDONALDS LOCATION!!!
The staff was mostly Spanish workers that had a hard time understanding English. They had to get a manager who was able to tell them what my order was.
I ordered 2 egg mcmuffins with sausage, cheese and egg. One mcmuffin was missing the egg, the other missing the cheese. Unfortunately I did not find this out until I got home. I made the mistake of thinking that for how much these workers get paid by the hour, that they were intelligent enough to follow simple instructions. Or maybe they don’t just give a damn. Regardless, I will NEVER go back to that location again.
… moreThe staff was mostly Spanish workers that had a hard time understanding English. They had to get a manager who was able to tell them what my order was.
I ordered 2 egg mcmuffins with sausage, cheese and egg. One mcmuffin was missing the egg, the other missing the cheese. Unfortunately I did not find this out until I got home. I made the mistake of thinking that for how much these workers get paid by the hour, that they were intelligent enough to follow simple instructions. Or maybe they don’t just give a damn. Regardless, I will NEVER go back to that location again.
M
I went through the drive-thru on 12/28. I thought it was ok, except as I pulled up, I was going to take the outer lane, and the only car ordering (the inner lane) finished up, so I took the inner lane. I waited a moment and when I heard a worker, I started speaking… then I realized the car that came (technically) after me and went to the outer lane was getting their order taken care of, and not me. Otherwise, the speed was average.
I didn’t see McRibs on the menu, but they had them. The strawberry & creme pies were displayed next to the speaker, but I was told they don’t sell them (maybe I misheard and they were just sold out).
This is the preferred location for my parents as the one, much closer to us in Medota Heights (Dodd Rd) has had terrible enough service for a long enough period of time that they go further to this location.
I haven’t had a McRib in several years, although I am a fan. This tasted pretty good but not as good as I remember them being when I was younger.
… moreI didn’t see McRibs on the menu, but they had them. The strawberry & creme pies were displayed next to the speaker, but I was told they don’t sell them (maybe I misheard and they were just sold out).
This is the preferred location for my parents as the one, much closer to us in Medota Heights (Dodd Rd) has had terrible enough service for a long enough period of time that they go further to this location.
I haven’t had a McRib in several years, although I am a fan. This tasted pretty good but not as good as I remember them being when I was younger.
Dennis Silva
This McDonalds is absolutely horrible. Orders are never right, the wait time is atrocious and everyone who works there was either hired at an amber alert or at the immigration office. Have called numerous times and was either hung up on or told I was talking to a manager but then was later informed that the individual was a regular shift worker. Management, the franchise is owned by Tom Butler, either doesn’t care or is to busy counting his McDonalds dollars to be bothered. I wish more people would just boycott such places until something is fixed but as a society we just HOPE they get it right and move on. We all work too hard and to not receive what we asked for and then be treated like we’re the ones at fault is wrong. Mr. Butler if you’re reading this, bwtween your deposits at the bank and manicures….people have other choices. Train your people and bring back personal service. You owe us that much.
… moreAndrew Kapsch
I’ve never had a problem with this location until today. The lady at the window gave me the wrong sandwich, and I didn’t notice until I got home and after breakfast ended. I ordered a spicy sausage McMuffin with egg. The grill slip I received said “Sausage Egg McMuffin without sausage”. Super frustrating to not receive the meat since these sandwiches are not cheap!
… more