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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Local chain offering Korean BBQ grilled tableside & ban-chan in a trendy, modern setting.
Hours
| Friday | 11 AM–10:30 PM |
| Saturday | 11 AM–10:30 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 1689 Arden Wy Ste 1148 Ste 1148, Sacramento, CA 95815
Phone: (916) 564-4313
Website: http://genkoreanbbq.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Gen Korean BBQ House
Gen Korean BBQ is one of the nation’s leading Asian casual dining concepts, known for redefining the Korean barbecue experience in the United States.
Gen Korean BBQ House Sacramento – Facebook
Gen Korean BBQ House Sacramento, Sacramento. 10799 likes · 4 talking about this · 2410 were here. Korean Restaurant.
GEN Korean BBQ House 1689 Arden Way – Order Online
Get delivery or takeout from GEN Korean BBQ House at 1689 Arden Way in Sacramento … Gen Take Out Menu. 2 Meats, 2 Sides, and Steamed Rice. Your choice of …
Reviews
Jofer Itaas
I rarely leave reviews, but this visit was genuinely abysmal from start to finish.
To be clear: our waitress was new, and she did her absolute best. She was kind, she tried, and none of this reflects on her. I gave her full grace — this review is not about her.
The problem was everything else.
1. Missing Menu Items
They didn’t have multiple meat items that were literally listed on the menu — at a KBBQ restaurant. That alone was disappointing, but what made it worse was the attitude from the other staff member (the guy with dreads). When we asked if there were alternatives or substitutes, he didn’t offer a single thing. No apology. No explanation. No effort to help. Just total indifference.
2. Burnt Grill for 25+ Minutes
My grill has been completely burnt since the first round of meat — going on almost 25 minutes — and nobody offered a grill change. Not once. We were literally trying to cook meat on a charred, unusable grill. For a place where grilling is the entire experience, this is just unacceptable.
3. Zero Support for the New Waitress
She was clearly trying, but the rest of the staff and management gave her no support. It shows. And it affects the customers directly.
Overall, this was one of the worst dining experiences I’ve had in a long time. The lack of communication, lack of service, missing menu items, and the burnt grill sitting in front of us the entire time made the visit unbelievably disappointing.
The only positive part of tonight was the new waitress doing her best. Everything else was terrible.
Unfortunately, we won’t be coming back. This location seriously needs management attention and a complete reset on customer service and quality.
… moreTo be clear: our waitress was new, and she did her absolute best. She was kind, she tried, and none of this reflects on her. I gave her full grace — this review is not about her.
The problem was everything else.
1. Missing Menu Items
They didn’t have multiple meat items that were literally listed on the menu — at a KBBQ restaurant. That alone was disappointing, but what made it worse was the attitude from the other staff member (the guy with dreads). When we asked if there were alternatives or substitutes, he didn’t offer a single thing. No apology. No explanation. No effort to help. Just total indifference.
2. Burnt Grill for 25+ Minutes
My grill has been completely burnt since the first round of meat — going on almost 25 minutes — and nobody offered a grill change. Not once. We were literally trying to cook meat on a charred, unusable grill. For a place where grilling is the entire experience, this is just unacceptable.
3. Zero Support for the New Waitress
She was clearly trying, but the rest of the staff and management gave her no support. It shows. And it affects the customers directly.
Overall, this was one of the worst dining experiences I’ve had in a long time. The lack of communication, lack of service, missing menu items, and the burnt grill sitting in front of us the entire time made the visit unbelievably disappointing.
The only positive part of tonight was the new waitress doing her best. Everything else was terrible.
Unfortunately, we won’t be coming back. This location seriously needs management attention and a complete reset on customer service and quality.
hannah lee
Happy new year yall! I just have to say, WOW! I have never left a review before… but after today’s experience, it would be vile to NOT leave a review because I am just in galactic shock . To be fair, it is a holiday and I understand that they are short of staff for New Year’s, but I think no restaurant should be open if they cannot deal with the number of people coming in The wait to get in was one thing but we (three people, including myself) let it slide because again, there are not many workers. But then they say how they ran out of a few meat which idk about you guys but I HAVE NEVER experienced a kbbq restaurant that ran out of meat before mb if that’s not a universal experience… Then once we ate our first round of food, we wait some more. We waited for a very long time like 25+ minutes. Our grill pan was burning real bad and I look around for the workers and they are quite literally asking others if they need anything, if they are doing okay, and changing their grills. It made us feel really bad about ourselves that WE had to ask THEM for assistance more than THEY asked if WE needed anything. Mind you, my parents were very respectful because we were hungry and they clearly looked stressed. But the fact that they didn’t even ask once, like hii, hello!!!! Also, maybe this is a bit of a stretch to even say but I was just really gagged of how my dad pronounced “spoon” with a korean accent and the waiter starts laughing like…. Yall are serving the food from OUR CULTURE… you’re not laughing at HIS accent right??☺️☺️☺️☺️ Hope not. Anyways, I do really want to give them grace for how difficult and busy today was but, if a customer is clearly unhappy because they only had TWO rounds of 4 ORDERS OF MEAT… I expected them to understand but the waiter I believe his name started with a J, he gave attitude. I understand why he may be frustrated but last time I checked, when I worked at a restaurant, hearing the customer out first is important because WE ARE PAYING YOU BRO U APPLIED FOR THIS JOB…my dad expressed his anger by speaking loudly but the waiter responded with “well there’s only one of me, there’s only one server” like no there’s like 4 of yall first of all. Second, why are you upset at us we were there from 5:30-7:15 pm But anyways sorry. Then we left early because it took so long for them to even change the grill… hi carbon monoxide!! We chose to leave early because we knew we would be there by midnight So we then leave to pay at the front because we knew it would take forever for them to give us the bill, and that also took a very long time… Overall, it was a really disappointing experience and I am embarrassed as a Korean to be seeing how this restaurant represents our culture Shoutout to the girl at the front desk with the white blouse she was my MVP. Very sweet very kind. My queen.
… more13 Rice Rich
The food was excellent. The bulgogi alone was worth the visit—tender, flavorful, and perfectly marinated. Our server, Kevin, was attentive, helpful, and genuinely welcoming. Service at the table level was great.
Where the experience fell apart was management.
We called ahead for a reservation for a party of eight and were told that size didn’t qualify for reservations. I arrived 20 minutes early to help secure a table, only to be told the full party had to be present before seating. Fortunately, the restaurant wasn’t as busy as expected for a Saturday night, and we were seated fairly quickly.
Shortly after, the manager approached and informed us we needed to sign for an automatic 18% gratuity due to our “large party.” The form presented stated it applied to parties of 10 with mandatory reservations, a criteria we did not meet and were not allowed to meet. When we calmly pointed this out, the explanation shifted to us using two grills, though two separate parties of four would have occupied the same space.
We were then told we could not order until we signed a revised form, which included providing personal contact information. The manager left for nearly 30 minutes “to find” the correct document. It felt unnecessary and poorly handled.
We had no issue tipping appropriately. The frustration stemmed from inconsistent policies and how the situation was managed. If gratuity policies exist, they should be clearly posted and applied consistently.
If you’re dining with more than four people, call ahead and clarify expectations. Especially if you may need two grills. The food is strong, but management policies may impact your experience.
… moreWhere the experience fell apart was management.
We called ahead for a reservation for a party of eight and were told that size didn’t qualify for reservations. I arrived 20 minutes early to help secure a table, only to be told the full party had to be present before seating. Fortunately, the restaurant wasn’t as busy as expected for a Saturday night, and we were seated fairly quickly.
Shortly after, the manager approached and informed us we needed to sign for an automatic 18% gratuity due to our “large party.” The form presented stated it applied to parties of 10 with mandatory reservations, a criteria we did not meet and were not allowed to meet. When we calmly pointed this out, the explanation shifted to us using two grills, though two separate parties of four would have occupied the same space.
We were then told we could not order until we signed a revised form, which included providing personal contact information. The manager left for nearly 30 minutes “to find” the correct document. It felt unnecessary and poorly handled.
We had no issue tipping appropriately. The frustration stemmed from inconsistent policies and how the situation was managed. If gratuity policies exist, they should be clearly posted and applied consistently.
If you’re dining with more than four people, call ahead and clarify expectations. Especially if you may need two grills. The food is strong, but management policies may impact your experience.
Shirley He
The food was soooo good! And the service was awesome – the servers Alex and Kevin were very polite and friendly! Highly recommend; it’s my second time having lunch in this place btw
… moreMichael Lim
As a Korean, I really can’t recommend this place. The food quality has declined significantly since last year, and I was genuinely surprised by how much worse everything tasted. The meat was extremely chewy, and several of the side dishes—like the kimchi and shredded radish—tasted as if they were past their prime. They also no longer offer items like edamame or garlic to roast when they were items on the digital menu.
I tried the new bulgogi fries, but unfortunately, they were disappointing as well. I had hoped this restaurant would be a good replacement after the fire at Blue House, but it seems that won’t be the case. Looks like we’ll be heading back to Oz instead.
… moreI tried the new bulgogi fries, but unfortunately, they were disappointing as well. I had hoped this restaurant would be a good replacement after the fire at Blue House, but it seems that won’t be the case. Looks like we’ll be heading back to Oz instead.
Robin Marie
They need to tell newbies how it works more clearly, you get raw food to cook yourself and its all you can eat of that dish. The cuts of chicken were dark meat only and not trimmed well. Everything is a la cart. Its kinda cool but for that price I want someone else to cook well trimmed, quality food for me.
… moreKhunnatham Chamnarnsripetch
The management’s strategy is inadequate. During lunch, the staffing consists of merely two personnel, with one responsible for food preparation and the other handling orders and delivery. When confronted with a workload of over ten plus tables, each with four patrons, this resource allocation proves inefficient. Unfortunately, this is not an isolated occurrence, and I have observed no meaningful enhancements over time. It appears that management may be deliberately understaffing to accelerate customer turnover, potentially at the expense of service quality and supplementary orders. Furthermore, the policy restricting orders to three items per two people, with infrequent follow-ups, exacerbates the issue. I firmly believe this system is unfair to both customers and staff. To rectify this situation, management needs to reassess their approach or consider a change in leadership. Although I remain skeptical that GEN KBBQ will implement changes in response to this feedback, my intention is to inform potential patrons about what to expect. I feel a sense of sympathy for staff who had to deal with the suboptimal management and work more arduously than necessary.
… moreCrystal Eidanizadeh
We went for a fun 4th of July dinner at Gen and it was nice and quiet because it was the holiday. We were happy there was no wait to get in and it wasn’t that busy.
We were seated immediately, service took a little time getting to us, and that was surprising being that there were only about 3 other tables filled at the time in the entire restaurant. Then when as we placed our orders throughout dinner at least 5 out of the 16 items were requested weren’t available. Our fave item was out which was a bummer.
Our server was pleasant and provided fairly good service although being such a quiet night I feel maybe he could’ve been a little more attentive.
It’s always fun choosing different items and cooking at our table so overall we still had a nice evening. This is just my own preference but I feel once a year is probably enough for me to frequent.
… moreWe were seated immediately, service took a little time getting to us, and that was surprising being that there were only about 3 other tables filled at the time in the entire restaurant. Then when as we placed our orders throughout dinner at least 5 out of the 16 items were requested weren’t available. Our fave item was out which was a bummer.
Our server was pleasant and provided fairly good service although being such a quiet night I feel maybe he could’ve been a little more attentive.
It’s always fun choosing different items and cooking at our table so overall we still had a nice evening. This is just my own preference but I feel once a year is probably enough for me to frequent.
Kitti Saeteurn
We decided to have lunch here as a family of five since we were gifted a gift card here during the holidays. We were excited because we LOVE Korean BBQ. Our normal go to is OZ Korean BBQ. We got there a quarter before 1pm so not too early. There were only a couple families so it was nice and quiet. The host sat us down and informed us the waiter would be with us shortly. Our waiter, Christian, finally arrives and explains their procedure for ordering since it was our first time. We were shocked at how little you are able to order even for a family of five. Four orders at a time and that’s with appetizers included. He then takes our drink orders and returns shortly to take our order for food. We ordered a mocktail, sprite, water and two boba teas for the kids. All drinks came out shortly except the two boba teas for the kids. He offered water while the kids waited because the “boba is made fresh every morning so it’ll be a 10 minute wait”. Understandable, but it’s 1pm….. Anywho, our food starts coming in about 20 mins after ordering. For the wait, I thought the portion would’ve been bigger. With the small portion and the long wait, we knew we were leaving hungry. While waiting for our food to cook, we’re about one hour in, the kids have not received their boba. The waiter doesn’t bother to come check on us or do we see him around. Again, it was very slow. Christian finally comes back and says he’ll check on the kids drink and offers to take the second order. By this time we were very unhappy. The second round of food came out pretty fast, maybe because we were visibly not happy? We then threw all the meats on the grill so we could at least place a third order to make the trip worthwhile. When he came back to ask if we wanted to place a third order, we’re about 90 minutes in, I asked him to cancel the boba tea because the kids said they did not want them anymore. He acted super surprised and goes, “oh, no one brought them to you? I’m sorry but someone was suppose to.” After taking the third order which was mainly appetizers, he came back to offer water. The kids declined the water refill and without getting a response from the person who ordered the sprite, he grabs the cup of sprite from the table and I quickly put my hand out to stop him from pouring water into the soda. By the time we received our third order, no one wanted to eat anymore.
Let’s just say, we are never going back.
… moreLet’s just say, we are never going back.
Mario Santana
Me my wife & kids decided to go to GEN for Valentine’s Day for dinner , Ofcourse we expected chaos & super long wait but when we finally got out table we were fortunate to have Jesus as our waiter .. Jesus has been our waiter a few times before but we had other waiters like Julio .. Julio is also great .. that last time we had a new waiter served us , & I can honestly say he didn’t do a good job but tonight was a success with out waiter Jesus like always he goes above and beyond taking care of us & making sure we are good.. We will continue to go to our favorite Restaurant Gen as long as Jesus can take of us .. HE DOES NOT DISAPPOINT EVERYTIME WE GO.
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